Starbucks is so far away from its mission statement! Partners do not have buy-in. Retail partners are the face of the company. When the face of the company can’t deliver, the business suffers. Went to this store Sunday, 2025 for a doppio macchiato. Sophie was one the partners on duty. She said that she couldn’t make it but could make me a cappuccino. I didn’t want a cappuccino. Instead of making the macchiato or offering, she rather I walk out the door. I didn’t ask for anything out of the ordinary. These decisions are easy for retail partners to make, but they are also make or break bottom line. Starbucks would be so much more pleasant if partners understood the basics of business. So far for its mission statement.
Paul Peays
13 min to get an iced coffee and a water. 8 cars and 2 people behind me got their orders first and there's 6 employees on. Worse starbucks I've ever stopped at and I've been to Starbucks all over the world
Atmosphere: 3
Food: 2
Service: 1
Gary
Halfway friendly staff and coffee was way too hot and overfilled Even when I asked to give me room.
Atmosphere: 3
Food: 3
Service: 3
Jodi Mann
Kind and helpful! Grateful for vegan options.
Service: 5
Nina Boynton
The crew in this store is always so helpful and caring. It’s our new favorite stop!
Atmosphere: 5
Food: 5
Service: 5
Ambur Whorten
I love ordering here because whoever makes my drink makes it right every single time and even writes something nice on my drink, but other than 1 person (some woman who is very polite) working here, the service and friendly level is very much lacking!! I went into the actual store yesterday to pick up my drink. I went in with my son. The nice lady I was referring to was taking orders at the window while the other guy working there was warming up food items. We (me and my son) were at the cash register for a good 2 minutes. The guy warming up the food kept looking over instead of helping us or at least mentioning he’d be with us momentarily. My son kept asking for service and he still did nothing!! We just walked out and I went to another location for what I needed since I forgot to order it through the app.
There is a man with glasses who has a mustache who has given my drink through the drive through about 4 times now who is unfriendly and doesn’t even use manors. Idk what is up with this location and their unfriendly staff except for the woman I mentioned.
Atmosphere: 4
Food: 5
Service: 3
Steffen H
Clean inside. Great service.
Atmosphere: 5
Service: 5
Brandan Tobin
Cecil is the coolest! Love this location. Great service!
Atmosphere: 5
Food: 5
Service: 5
Jay
Always love stopping by hear as it's less than 5 minutes away from my workplace. The service is always fantastic, and they tolerate my detailed drink orders haha 💕 A great crew!
Atmosphere: 5
Food: 5
Service: 5
abby b
For years my drink of choice has been a trinta strawberry açaí refresher, no strawberries, add four scoops of matcha. It’s always $1 for matcha, no matter how many scoops. This location tried to charge $1/scoop. I’ll not be back. If all locations are doing this now, I’m done with Starbucks all together.
I just wanted to purchase a water and I was told I had to buy something else to get one.. I would’ve happily paid for a water. I just needed one on the way to work. Between it being $8 for a beverage and this, I think I’m done with Starbucks
Atmosphere: 1
Food: 1
Service: 1
Billy Moore
the staff at this location were very friendly and although they were pretty busy they still got my drinks quickly
Atmosphere: 5
Food: 5
Service: 5
Eliana Jurek
This was my first time at this location. What a lovely crew!
I stopped in this morning to get a fairly big order and it was handled with smiles and promptness. I also enjoyed the music playing and clean feel to the store. I was greeted when I came in and farewelled when I left. Overall a very pleasant experience!
As someone that’s worked in the corporate coffee industry, I know how it feels to juggle large orders while attending a busy drive thru. Keeping that friendliness can really be a chore that early in the morning, but I really appreciated the effort made by the team to make me feel welcome. To me, that’s worth more than the coffee. But the coffee was fantastic too, so absolutely no complaints here.
Thanks People Street Starbucks!
(Also, I adored the brown bucket hat one of the employees was wearing. So cute!)
Atmosphere: 5
Food: 5
Service: 5
Mark Battistoni
This place rocks. The people that work here are always awesome and most courteous to me. Love the coffee! If you are out and about and looking for coffee, I suggest this place!
Atmosphere: 5
Food: 5
Service: 5
Kristin
I love when yall write nice things on my cup. Makes my day! And I appreciate the hustle
Starbucks is so far away from its mission statement! Partners do not have buy-in. Retail partners are the face of the company. When the face of the company can’t deliver, the business suffers. Went to this store Sunday, 2025 for a doppio macchiato. Sophie was one the partners on duty. She said that she couldn’t make it but could make me a cappuccino. I didn’t want a cappuccino. Instead of making the macchiato or offering, she rather I walk out the door. I didn’t ask for anything out of the ordinary. These decisions are easy for retail partners to make, but they are also make or break bottom line. Starbucks would be so much more pleasant if partners understood the basics of business. So far for its mission statement.
13 min to get an iced coffee and a water. 8 cars and 2 people behind me got their orders first and there's 6 employees on. Worse starbucks I've ever stopped at and I've been to Starbucks all over the world
Atmosphere: 3
Food: 2
Service: 1
Halfway friendly staff and coffee was way too hot and overfilled Even when I asked to give me room.
Atmosphere: 3
Food: 3
Service: 3
Kind and helpful! Grateful for vegan options.
Service: 5
The crew in this store is always so helpful and caring. It’s our new favorite stop!
Atmosphere: 5
Food: 5
Service: 5
I love ordering here because whoever makes my drink makes it right every single time and even writes something nice on my drink, but other than 1 person (some woman who is very polite) working here, the service and friendly level is very much lacking!! I went into the actual store yesterday to pick up my drink. I went in with my son. The nice lady I was referring to was taking orders at the window while the other guy working there was warming up food items. We (me and my son) were at the cash register for a good 2 minutes. The guy warming up the food kept looking over instead of helping us or at least mentioning he’d be with us momentarily. My son kept asking for service and he still did nothing!! We just walked out and I went to another location for what I needed since I forgot to order it through the app.
There is a man with glasses who has a mustache who has given my drink through the drive through about 4 times now who is unfriendly and doesn’t even use manors. Idk what is up with this location and their unfriendly staff except for the woman I mentioned.
Atmosphere: 4
Food: 5
Service: 3
Clean inside. Great service.
Atmosphere: 5
Service: 5
Cecil is the coolest! Love this location. Great service!
Atmosphere: 5
Food: 5
Service: 5
Always love stopping by hear as it's less than 5 minutes away from my workplace. The service is always fantastic, and they tolerate my detailed drink orders haha 💕 A great crew!
Atmosphere: 5
Food: 5
Service: 5
For years my drink of choice has been a trinta strawberry açaí refresher, no strawberries, add four scoops of matcha. It’s always $1 for matcha, no matter how many scoops. This location tried to charge $1/scoop. I’ll not be back. If all locations are doing this now, I’m done with Starbucks all together.
Restaurantji Recommends
I just wanted to purchase a water and I was told I had to buy something else to get one.. I would’ve happily paid for a water. I just needed one on the way to work. Between it being $8 for a beverage and this, I think I’m done with Starbucks
Atmosphere: 1
Food: 1
Service: 1
the staff at this location were very friendly and although they were pretty busy they still got my drinks quickly
Atmosphere: 5
Food: 5
Service: 5
This was my first time at this location. What a lovely crew!
I stopped in this morning to get a fairly big order and it was handled with smiles and promptness. I also enjoyed the music playing and clean feel to the store. I was greeted when I came in and farewelled when I left. Overall a very pleasant experience!
As someone that’s worked in the corporate coffee industry, I know how it feels to juggle large orders while attending a busy drive thru. Keeping that friendliness can really be a chore that early in the morning, but I really appreciated the effort made by the team to make me feel welcome. To me, that’s worth more than the coffee. But the coffee was fantastic too, so absolutely no complaints here.
Thanks People Street Starbucks!
(Also, I adored the brown bucket hat one of the employees was wearing. So cute!)
Atmosphere: 5
Food: 5
Service: 5
This place rocks. The people that work here are always awesome and most courteous to me. Love the coffee! If you are out and about and looking for coffee, I suggest this place!
Atmosphere: 5
Food: 5
Service: 5
I love when yall write nice things on my cup. Makes my day! And I appreciate the hustle
Atmosphere: 5
Food: 5
Service: 5
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