The Roots Vietnamese Restaurant
600 N State of Franklin Rd, Johnson City
(423) 328-0823
Recent Reviews
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Very lovely place! The service is always amazing and so is the food!
Atmosphere: 5
Food: 5
Service: 5
Really, really good food!
Atmosphere: 4
Food: 5
Service: 4
The takeout I’ve had previously was amazing, but I don’t recommend dining in. We dined here tonight and the customer service was basically nonexistent. After we were sat, no one acknowledged us to take drink orders for 15 minutes. My boyfriend got his food before me and was half finished before mine even came out. I had to remind the server that I ordered bubble tea, which came out after my food. It was very lackluster and there were only two tables seated in the restaurant. The pho with beef meatballs my boyfriend ordered was great but the noodles with ground shrimp and bbq pork was basically inedible.
Been here a number of times and food was always good. This time, surprisingly, was disappointing. Got my order incorrect, no big deal. But the food wasn’t not good, and I threw out the rest.
Atmosphere: 4
Food: 2
Service: 4
The pho was absolutely amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: XE Lua Extra Large Combo Pho, Fresh Spring Rolls, Egg Roll
The best Vietnamese restaurant in the area by far. The pho is outstanding as well as the egg rolls. I am a big fan of the owner and they support my business very often. I wish it were in a different location because I believe this place would be packed nonstop in a different location. Nonetheless, I will keep coming here as long as they are around. Love this local business !
Atmosphere: 4
Food: 5
Service: 5
pho was delicious and the broth was so flavorful and rich
Atmosphere: 5
Food: 5
Service: 5
Food is amazing
Atmosphere: 5
Food: 5
Service: 5
Always fantastic. Super friendly service and excellent food. As authentic as you can get in this side of TN.
Highly recommend you try the boss mans secret hot sauce if you like spicy food 😉
Atmosphere: 5
Food: 5
Service: 5
Went in just for an iced coffee- was absolutely amazing. Will come back
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place has an amazing pho and we had sweet server. Overall recommend this place 🤤
Food: 5
Service: 5
I did a pickup order from The Roots. Part of our order was missing. I sent them a message on Facebook to question it. The person said for me to send them my address. He was literally here 10 minutes later with our missing pieces. And would not accept a tip. That’s customer service. Oh…and it was delicious! 😋
I did a pickup order from The Roots. Part of our order was missing. I sent them a message on Facebook to question it. The person said for me to send them my address. He was literally here 10 minutes later with our missing pieces. And would not accept a tip. That’s customer service. Oh…and it was delicious! 😋
Food: 5
Service: 5
My go to restaurant whenever I feel like having a good fresh meal. Out of all the Vietnamese restaurants I’ve eaten at, in state and out of state, this is by far the best I’ve had . The atmosphere of the restaurant is very relaxed and comforting and benefits the meal itself because there’s very little distracting you from the flavor and the staff have always been friendly and attentive.
Atmosphere: 5
Food: 5
Service: 5
Wonderful dining experience. Fantastic staff, polite, respectful, helpful.
Offered us a new menu item for free to taste test.
The food is so flavorful and expertly cooked every time. I’ve been coming here for years and have never once gotten a subpar dish.
I’ll always bring anyone new to the area to this restaurant because I know I’ll be getting the best service and food available in the entire area regardless of food type. This place is the best of the best.
Atmosphere: 5
Food: 5
Service: 5
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