Don’t have a birthday party here.
After spending hundreds of dollars we were rushed and technically only got half of the party room time because the “host” took the kids out (not even half way through the party room time) to play laser tag. She advised it was early due to them being short staffed. Unfortunately that is happening everywhere and is not the consumers issue but we are forced to deal with it. Some of the adults attentions thate party with their kids stated the host was rude to them as well.
I specifically asked (when I talked with the party coordinator on the phone about the scheduling) and was told we would get the party room for one hour, at the end of the hour the kids would then be taken to play two rounds of laser tag and then get an hour of unlimited game play.
Well that is not how it worked yesterday. We didn’t even get to watch the candles being blown out or watch our son open his gifts. We were still eating the pizza and the host tried to throw away one of the adults plates. Some of the game cards didn’t even work and we had to add money to them.
During the entire time we were able to use the room we kept getting interrupted by other patrons who were looking for another party. That isn’t their fault. Tiebreakers should have someone either taking the patrons to the correct party or have a sign up by the party rooms.
My son didn’t even use the full time on his play card because of being upset. The cards didn’t even have the same amount of time as some kids couldn’t play at all and others got to play for over the hour.
I am going to outreach to them directly and provide this feedback but still wanted to share my experience.
Lexie Reed
very disappointed with the way you guys run your company every time I have come through I am spending hundreds of dollars on the 27th I ordered a coke through the bar, a woman wearing a long sleeve bright pink shirt with black hair helped, giving me only one receipt my total was $3.29 I tipped $1.00 my total should have been $4.29 after seeing a charge for $6.00( the woman changed the amount I tipped her without my consent) in my account I spoke to the bar manager Dylan about getting a refund yesterday $4.29 was pulled out of my account totaling to $10.29 after putting a dispute in through my bank I will never be spending a penny at this location again very upsetting on your bartenders and mangers part!
B*Chill
Kid-friendliness: I suggest to take your kids here
Food is actually bad don't recommend ever. The atmosphere is nice tho. The service is good as well. Drink prices are a bit much for an arcade, which is also over priced now. They changed a lot from when they first opened and their ticket prices for prizes are nonsense. Whoever makes the prize prices clearly has no idea the value of certain items in there
Atmosphere: 4
Food: 2
Service: 4
Deon Smith
Kid-friendliness: Its a arcade for adults and kids has bowling alley its real enjoyable
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Salad, Chicken Tenders
Julia Ferrell
This place is awesome. We came here to get away from the devastation of the flood at home. John was amazing! He made laser tag so much fun! He knows I can beat him. lol Games are new and work!! Prizes are always stocked and a great variety!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Bill Carey
Went back and tried this place again. Much better this time. Food was great and Maury was a fantastic server. We had a blast
Had a great time yesterday with my wife and 2 kids. We came about 2 months ago and the music was RIDICULOUSLY loud, but this time it was turned down about 30% which was nice. Still loud but not too loud where it gives you a headache. Plenty of racing games and claw machines that my kid loved.
By far , my favorite place !!! Live the cotton candy sunrises!!!
Victoria Wells
Forgotten Kingdom is the best laser tag game in the tri-cities! Jon took incredible care of our group and made sure we had a great experience!
Atmosphere: 5
Service: 5
Rebecca Bedient
Took 4 grandkids here - they had an absolute blast!! Loaded all cards twice for the fun and they all split their tickets in the end for prizes. Great kids d place for fun ! We did eat here, only played the games.
Atmosphere: 5
Food: 5
Service: 5
Emily Whitaker
Me and my friends came to play laser tag. John is absolutely the BEST laser tag associate ever!!!! He made sure we had an awesome time and we were NOT disappointed!!! THANK YOU SO MUCH JOHN!!!!!! YOURE THE BEST!!!!!
Don’t have a birthday party here. After spending hundreds of dollars we were rushed and technically only got half of the party room time because the “host” took the kids out (not even half way through the party room time) to play laser tag. She advised it was early due to them being short staffed. Unfortunately that is happening everywhere and is not the consumers issue but we are forced to deal with it. Some of the adults attentions thate party with their kids stated the host was rude to them as well. I specifically asked (when I talked with the party coordinator on the phone about the scheduling) and was told we would get the party room for one hour, at the end of the hour the kids would then be taken to play two rounds of laser tag and then get an hour of unlimited game play. Well that is not how it worked yesterday. We didn’t even get to watch the candles being blown out or watch our son open his gifts. We were still eating the pizza and the host tried to throw away one of the adults plates. Some of the game cards didn’t even work and we had to add money to them. During the entire time we were able to use the room we kept getting interrupted by other patrons who were looking for another party. That isn’t their fault. Tiebreakers should have someone either taking the patrons to the correct party or have a sign up by the party rooms. My son didn’t even use the full time on his play card because of being upset. The cards didn’t even have the same amount of time as some kids couldn’t play at all and others got to play for over the hour. I am going to outreach to them directly and provide this feedback but still wanted to share my experience.
very disappointed with the way you guys run your company every time I have come through I am spending hundreds of dollars on the 27th I ordered a coke through the bar, a woman wearing a long sleeve bright pink shirt with black hair helped, giving me only one receipt my total was $3.29 I tipped $1.00 my total should have been $4.29 after seeing a charge for $6.00( the woman changed the amount I tipped her without my consent) in my account I spoke to the bar manager Dylan about getting a refund yesterday $4.29 was pulled out of my account totaling to $10.29 after putting a dispute in through my bank I will never be spending a penny at this location again very upsetting on your bartenders and mangers part!
Kid-friendliness: I suggest to take your kids here
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Street Tacos, Chicken Tenders, Fried, Cheese Steak, Sliders, Waffle Fries, Chicken Wings
Food is actually bad don't recommend ever. The atmosphere is nice tho. The service is good as well. Drink prices are a bit much for an arcade, which is also over priced now. They changed a lot from when they first opened and their ticket prices for prizes are nonsense. Whoever makes the prize prices clearly has no idea the value of certain items in there
Atmosphere: 4
Food: 2
Service: 4
Kid-friendliness: Its a arcade for adults and kids has bowling alley its real enjoyable
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Salad, Chicken Tenders
This place is awesome. We came here to get away from the devastation of the flood at home. John was amazing! He made laser tag so much fun! He knows I can beat him. lol Games are new and work!! Prizes are always stocked and a great variety!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Went back and tried this place again. Much better this time. Food was great and Maury was a fantastic server. We had a blast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Bites, Chicken Tenders, Sandwich, Chicken Wings
Server was fantastic. Food. Not so much.
Fun times!
Atmosphere: 4
Food: 4
Service: 4
Had a great time yesterday with my wife and 2 kids. We came about 2 months ago and the music was RIDICULOUSLY loud, but this time it was turned down about 30% which was nice. Still loud but not too loud where it gives you a headache. Plenty of racing games and claw machines that my kid loved.
Atmosphere: 5
Restaurantji Recommends
By far , my favorite place !!! Live the cotton candy sunrises!!!
Forgotten Kingdom is the best laser tag game in the tri-cities! Jon took incredible care of our group and made sure we had a great experience!
Atmosphere: 5
Service: 5
Took 4 grandkids here - they had an absolute blast!! Loaded all cards twice for the fun and they all split their tickets in the end for prizes. Great kids d place for fun ! We did eat here, only played the games.
Atmosphere: 5
Food: 5
Service: 5
Me and my friends came to play laser tag. John is absolutely the BEST laser tag associate ever!!!! He made sure we had an awesome time and we were NOT disappointed!!! THANK YOU SO MUCH JOHN!!!!!! YOURE THE BEST!!!!!
Atmosphere: 5
Food: 5
Service: 5
Jon was the best laser tag host
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Funnel Cake
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