As I leave this review, the store is holding a 3.5 rating. In observation of that after my visit on 9/13/25, it appears this store is not positioning for improvement. At the time I visited btwn 1:30p - 2p, while waiting for my order, I went to retrieve napkins, sauce nd utensils. Also take note, there were two guests ahead of me nd only two drive thru patrons abt that time. The first deficiency arose as there were no sauces or other condiments on display. Coincidence would have it that one of the 5 workers I later took account of, was entering the store nd as she went behind the counter, I asked her abt not having sauces in general. As far as I could tell she presented as the Mgr, stating that they did but it's been real busy so they hadn't time yet🤔to place them out. She went to the prep area nd retrieved a container of the sauce I told her I desired, then set it back in the food prep bin after I grabbed what I wanted. As I waited for the food, the 2nd deficiency arose as I ventured into the restroom. There were no paper towels nd apparently no spot check for paper towels bc the holder was empty. The rest room in general had not been cleaned or refreshed. On return to the dining area, the 3rd deficiency arose with cleanliness in mind, I easily noted the trash receptacles needed 2b emptied nd a few tables needed 2b cleaned up. I dined in nd even tho I indicated dining in, my order was placed inna bag. 4th deficiency arose bc I opted to add potatoes, yet this item was not included. Even moreso, I ordered EXTRA pico gallo to my order but this too was not included to my meal. To the credit ofda worker who mentions the place being busy, the foot traffic did pickup nd I noticed more cars passing thru the drive way. Finally, the food itself was palatable but I was left surprised by the minimal portions provided compared to other TBs
Atmosphere: 3
Food: 4
Service: 3
Cindy Niemeyer
Is there a negative star for atmosphere? Taco Bell are you short staffed? It didn’t appear so. Filthy restaurant. The counter should be way higher. W your open kitchen floor plan the customer is forced to see the disaster. Idk even where to start…. Counter top was full of fingerprints & smears. As well as the self order kiosk. Every sauce container was empty, no lids for soda… Every table was filthy. Empty straw wrappers, sauce packets on tables. Completely out of mild sauce.(Sucked for my husband). I cleaned my own table. I actually wanted to ask for a cloth & just start doing all the tables. Heck a broom too. It appeared as if there was a wild dinner rush yet this was only about 4pm. I can’t even imagine what the dinner rush will look like. Maybe a bus of kids just came in or something. If so the staff should let people know. I would have taken pictures but my phone was in the car. Almost in a disgusted panick I told my husband we should not eat here. But he was hangry & looked sideways so I preceded to order… I was so excited about the chili burrito being back!! Literally may have had 2 tablespoons of chili in it. Flatter than a pancake. I had to squeeze what was in the tortilla to the top. I got one bite. I wanted to take it to the counter & scream FAKE ADVERTISEMENT!! But not the employees fault. I’m sure it is made w premeasured scoops. The giant picture on the window staring at me w this big voluptuous chili cheese burrito…. Anything but! Hubby said steak burrito sucked. Looked rather dry. The nacho box was very good. I ordered extra cheese for precautionary measures!😂 the food was also hot. As I looked up the ceiling has quite a bit of water damage & looks as if mold may be forming…. Oh wait! I should have started off w when I went to the restroom there was no friggn toilet paper!! Ugh I should have left then!🙄 who is the damn manager? If she was there, fire her!!
Atmosphere: 1
Food: 1
Service: 3
Sierra Loza
Literally called 10 times for no one to answer just wanted to let them know how awful my chicken quesadilla was that wasn’t cooked and everything was slung to one side and it wasn’t cut
Seth Wickham
I almost gave this place a three star review. The service was fine (I long ago gave up ordering from an order taker since most Taco Bell employees don't seem to know what Fresco style is, and since it is on their app and kiosk, I'd rather explain to them what that is than argue if they have it). I didn't have much employee contact at this place, but what little I had was terrific. The food quality was not five star quality. It wasn't quite bad enough to go with three stars for the place though and I don't know how much of the bad experience was just me showing up to a short staffed team vs just negligence.
Atmosphere: 5
Food: 2
Service: 4
Tobert Cordless
Not a fan of the modern redesign, but it's Taco Bell. Same great food as ever!
Some light trash on the ground, no napkins in the lobby, but it was a rush so I give it a pass
Atmosphere: 4
Food: 5
Service: 4
Lacy Farms
I stood at the counter, waiting to place an order and nobody volunteered to help so I went somewhere else.
Atmosphere: 1
Food: 5
Service: 1
John W
It's like going to the casino here you win some you lose some. Always check your orders to make sure you have what you need before you leave. The mobile ordering system is a complete mess. Nothing is ever ready when ordered so you have to wait around. What's the point of having a mobile order system for pickup if its never ready on top of that you can't even access it because its behind the counter good look trying to get someones attention as well. They need to address that. Customer service isn't as bad as some say I guess it depends on who is working if anyone is...
Atmosphere: 1
Food: 3
Service: 3
Animus wiese (Animus)
When I go to the drive-thru the cashier there is a polite. But for some reason every other time I go there something is wrong with my food. For example when I get a chicken quesadilla and it is not steamed melted, has the wrong chicken and no sauce on the inside over shelf the time I order, maybe retain for quality, bc the service is good. But you throw the quality out when you only put half the effort. There are people that avoid stores over this, and this is how jobs are lost and places are shut down, line cooks. Please put more effort in your quality, not just when the health inspector is expected.
Atmosphere: 2
Food: 1
Service: 4
spoofer44 OK
Had a great experience here today. Food was great, and came really fast. Workers were nice, but half of them were sucking in fumes from their little vape devices almost the whole time I was there. Really sad to see so many people hooked on that crap.
Atmosphere: 4
Food: 5
Service: 5
Dolly Harris
It’s a no go for me when you open your bag and a cockroach crawls out of it!
I went to through the drive through and ordered a been and rice burrito and I got a been burrito and it had a little bit of onions in it. Also I ordered chips and cheese and they gave me like 5 chips.
Lewis McNeely
I went through the drive-through today and got a grilled cheese steak burrito. It was probably the best one I had ever had. It had the right ingredients and it was cooked just right. The staff are also very friendly as well.
Atmosphere: 5
Food: 5
Service: 5
Sh slater
If you're going here for a nationally advertised deal, forget it. 7$ box is 7.99 Herr. Order modifications charge more than other Taco Bells....and it's this way with EVERY special offer. Go to Scottsboro.
As I leave this review, the store is holding a 3.5 rating. In observation of that after my visit on 9/13/25, it appears this store is not positioning for improvement. At the time I visited btwn 1:30p - 2p, while waiting for my order, I went to retrieve napkins, sauce nd utensils. Also take note, there were two guests ahead of me nd only two drive thru patrons abt that time. The first deficiency arose as there were no sauces or other condiments on display. Coincidence would have it that one of the 5 workers I later took account of, was entering the store nd as she went behind the counter, I asked her abt not having sauces in general. As far as I could tell she presented as the Mgr, stating that they did but it's been real busy so they hadn't time yet🤔to place them out. She went to the prep area nd retrieved a container of the sauce I told her I desired, then set it back in the food prep bin after I grabbed what I wanted. As I waited for the food, the 2nd deficiency arose as I ventured into the restroom. There were no paper towels nd apparently no spot check for paper towels bc the holder was empty. The rest room in general had not been cleaned or refreshed. On return to the dining area, the 3rd deficiency arose with cleanliness in mind, I easily noted the trash receptacles needed 2b emptied nd a few tables needed 2b cleaned up. I dined in nd even tho I indicated dining in, my order was placed inna bag. 4th deficiency arose bc I opted to add potatoes, yet this item was not included. Even moreso, I ordered EXTRA pico gallo to my order but this too was not included to my meal. To the credit ofda worker who mentions the place being busy, the foot traffic did pickup nd I noticed more cars passing thru the drive way. Finally, the food itself was palatable but I was left surprised by the minimal portions provided compared to other TBs
Atmosphere: 3
Food: 4
Service: 3
Is there a negative star for atmosphere? Taco Bell are you short staffed? It didn’t appear so. Filthy restaurant. The counter should be way higher. W your open kitchen floor plan the customer is forced to see the disaster. Idk even where to start….
Counter top was full of fingerprints & smears. As well as the self order kiosk. Every sauce container was empty, no lids for soda… Every table was filthy. Empty straw wrappers, sauce packets on tables. Completely out of mild sauce.(Sucked for my husband). I cleaned my own table. I actually wanted to ask for a cloth & just start doing all the tables. Heck a broom too. It appeared as if there was a wild dinner rush yet this was only about 4pm. I can’t even imagine what the dinner rush will look like. Maybe a bus of kids just came in or something. If so the staff should let people know. I would have taken pictures but my phone was in the car.
Almost in a disgusted panick I told my husband we should not eat here. But he was hangry & looked sideways so I preceded to order… I was so excited about the chili burrito being back!! Literally may have had 2 tablespoons of chili in it. Flatter than a pancake. I had to squeeze what was in the tortilla to the top. I got one bite. I wanted to take it to the counter & scream FAKE ADVERTISEMENT!! But not the employees fault. I’m sure it is made w premeasured scoops. The giant picture on the window staring at me w this big voluptuous chili cheese burrito…. Anything but!
Hubby said steak burrito sucked. Looked rather dry. The nacho box was very good. I ordered extra cheese for precautionary measures!😂 the food was also hot.
As I looked up the ceiling has quite a bit of water damage & looks as if mold may be forming…. Oh wait! I should have started off w when I went to the restroom there was no friggn toilet paper!! Ugh I should have left then!🙄 who is the damn manager? If she was there, fire her!!
Atmosphere: 1
Food: 1
Service: 3
Literally called 10 times for no one to answer just wanted to let them know how awful my chicken quesadilla was that wasn’t cooked and everything was slung to one side and it wasn’t cut
I almost gave this place a three star review. The service was fine (I long ago gave up ordering from an order taker since most Taco Bell employees don't seem to know what Fresco style is, and since it is on their app and kiosk, I'd rather explain to them what that is than argue if they have it). I didn't have much employee contact at this place, but what little I had was terrific. The food quality was not five star quality. It wasn't quite bad enough to go with three stars for the place though and I don't know how much of the bad experience was just me showing up to a short staffed team vs just negligence.
Atmosphere: 5
Food: 2
Service: 4
Not a fan of the modern redesign, but it's Taco Bell. Same great food as ever!
Some light trash on the ground, no napkins in the lobby, but it was a rush so I give it a pass
Atmosphere: 4
Food: 5
Service: 4
I stood at the counter, waiting to place an order and nobody volunteered to help so I went somewhere else.
Atmosphere: 1
Food: 5
Service: 1
It's like going to the casino here you win some you lose some. Always check your orders to make sure you have what you need before you leave. The mobile ordering system is a complete mess. Nothing is ever ready when ordered so you have to wait around. What's the point of having a mobile order system for pickup if its never ready on top of that you can't even access it because its behind the counter good look trying to get someones attention as well. They need to address that. Customer service isn't as bad as some say I guess it depends on who is working if anyone is...
Atmosphere: 1
Food: 3
Service: 3
When I go to the drive-thru the cashier there is a polite. But for some reason every other time I go there something is wrong with my food. For example when I get a chicken quesadilla and it is not steamed melted, has the wrong chicken and no sauce on the inside over shelf the time I order, maybe retain for quality, bc the service is good. But you throw the quality out when you only put half the effort. There are people that avoid stores over this, and this is how jobs are lost and places are shut down, line cooks. Please put more effort in your quality, not just when the health inspector is expected.
Atmosphere: 2
Food: 1
Service: 4
Had a great experience here today. Food was great, and came really fast. Workers were nice, but half of them were sucking in fumes from their little vape devices almost the whole time I was there. Really sad to see so many people hooked on that crap.
Atmosphere: 4
Food: 5
Service: 5
It’s a no go for me when you open your bag and a cockroach crawls out of it!
Food: 1
Service: 1
Restaurantji Recommends
The food didn't kill me so we are good thus far.
Atmosphere: 5
Food: 5
Service: 5
Just like anywhere, can be expensive.
Atmosphere: 5
Food: 5
Service: 5
I went to through the drive through and ordered a been and rice burrito and I got a been burrito and it had a little bit of onions in it. Also I ordered chips and cheese and they gave me like 5 chips.
I went through the drive-through today and got a grilled cheese steak burrito. It was probably the best one I had ever had. It had the right ingredients and it was cooked just right. The staff are also very friendly as well.
Atmosphere: 5
Food: 5
Service: 5
If you're going here for a nationally advertised deal, forget it. 7$ box is 7.99 Herr. Order modifications charge more than other Taco Bells....and it's this way with EVERY special offer. Go to Scottsboro.
Atmosphere: 2
Food: 2
Service: 3
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