Would give 5 stars but I don't ever get the happy hour price last time I told them they didn't have the happy hour price she said she would fix it went to get my food they didn't have it fixed
Atmosphere: 4
Food: 4
Service: 4
Vicky Pudelski
Was great. The guys were super nice
Atmosphere: 5
Food: 5
Service: 5
LIFEWITHJS 2017
I can't believe this place cannot get food correct! We had a $41 order the 2 Mexican pizzas we got tasted like crap it was dry hardly any sauce! I ordered a bean burrito with extra sauce, instead got extra dry beans, crappy meat, some onions and just little sauce and cheese.. it tasted like crap!! Freaking really???!!!! Need lessons on making simple food?? You all lost a few customers!!!
Atmosphere: 1
Food: 1
Service: 2
Holly H.
I was met with an experience so profoundly disappointing that it compels this review.
The portions here verge on satire, as though each scoop is rationed by someone personally offended by generosity. The rice is consistently overcooked into weaponized pebbles. Baja Blast, the very lifeblood of The Bell from coast to coast, is perpetually absent, an exotic companion seemingly hunted to extinction from your haphazardly slapped-together meal alongside your forgotten sauces.
Yet the greatest offense is not this franchise’s culinary failings, but its avarice. Prices and fees on the app have been elevated to their maximum permissible limits, and in a final, most recent act of corporate contortion, half of the once-free Fire Rewards have been quietly removed, including my much beloved Cheesy Gordita Crunch. I, of course, am still extended the generous privilege of paying over $5.00 for a single specimen.
One is left with the lingering sense that this location has abandoned even the illusion of caring. It survives on habit and treats its customers accordingly.
Perhaps they might take a note from the Hixson Bell, where reasonable prices and exceptional food service continue to draw customers back with ease, and a reminder that quality and value are not myths.
But until then, it is remarkable, in the bleakest possible way, to watch this location attempt to squeeze every last cent from its loyal customers before its inevitable shuttering.
Atmosphere: 1
Food: 1
Service: 1
Jake Hicks
I really don’t want to do this, but I have to share concerns about a recent visit to this location. On my most recent visit to this location, I encountered several issues. The food was made incorrectly for one item, leaving off several items. The nacho cheese was just slapped in the cup, leaving it nearly empty. The food was falling apart. The drive-thru attendant was unprofessional and seemed rushed. I explained that no sauce was in the bag; he tried to tell me it was even after showing that none was in the bag; he seemed to be uncaring. I did eventually receive the requested sauce. This is out of the ordinary for Taco Bell as a whole and this location as well. I just raise these concerns to emphasize possible areas for improvement.
Atmosphere: 1
Food: 2
Service: 1
Kelly M
I ordered 2 7-layer burritos. There were layers missing or barely there. For example, no guacamole, no beans, and tiny blop of sour cream. The restaurant was out of hot and mild sauces and apparently other items. If I had known that, I wouldn't have ordered.
Food: 1
Service: 2
William Reeves
Placed an online order 15 minutes later I go thru drive through and they tell me they don't have the order when I tried to cancel they told me you had to do it through the app which you can't do I asked for their regional office they told me they didn't have oneat the moment then claimed they were a franchise was the reason I think what they did is give it to one of their friends and cheat a customer so their friend got it for free I will never do business with this location again and will drive an extra half hour to a store that is cleaner friendlier and definitely more trustworthy
Atmosphere: 1
Food: 1
Service: 1
Alpstrek
General taco bell good for quick food.
Atmosphere: 4
Food: 4
Service: 4
Liz Oliver
They just started the Y2K menu, not to long ago!! Went today & requested a Carmel apple empanada & the drive thru worker said they don't sell them anymore!! Then why is it on the menu & why is there a picture on the window!!! So not right!!!!! Highly disappointed!!!!
Atmosphere: 1
Food: 1
Service: 1
Dee Reid
As I leave this review, the store is holding a 3.5 rating. In observation of that after my visit on 9/13/25, it appears this store is not positioning for improvement. At the time I visited btwn 1:30p - 2p, while waiting for my order, I went to retrieve napkins, sauce nd utensils. Also take note, there were two guests ahead of me nd only two drive thru patrons abt that time. The first deficiency arose as there were no sauces or other condiments on display. Coincidence would have it that one of the 5 workers I later took account of, was entering the store nd as she went behind the counter, I asked her abt not having sauces in general. As far as I could tell she presented as the Mgr, stating that they did but it's been real busy so they hadn't time yet🤔to place them out. She went to the prep area nd retrieved a container of the sauce I told her I desired, then set it back in the food prep bin after I grabbed what I wanted. As I waited for the food, the 2nd deficiency arose as I ventured into the restroom. There were no paper towels nd apparently no spot check for paper towels bc the holder was empty. The rest room in general had not been cleaned or refreshed. On return to the dining area, the 3rd deficiency arose with cleanliness in mind, I easily noted the trash receptacles needed 2b emptied nd a few tables needed 2b cleaned up. I dined in nd even tho I indicated dining in, my order was placed inna bag. 4th deficiency arose bc I opted to add potatoes, yet this item was not included. Even moreso, I ordered EXTRA pico gallo to my order but this too was not included to my meal. To the credit ofda worker who mentions the place being busy, the foot traffic did pickup nd I noticed more cars passing thru the drive way. Finally, the food itself was palatable but I was left surprised by the minimal portions provided compared to other TBs
Is there a negative star for atmosphere? Taco Bell are you short staffed? It didn’t appear so. Filthy restaurant. The counter should be way higher. W your open kitchen floor plan the customer is forced to see the disaster. Idk even where to start…. Counter top was full of fingerprints & smears. As well as the self order kiosk. Every sauce container was empty, no lids for soda… Every table was filthy. Empty straw wrappers, sauce packets on tables. Completely out of mild sauce.(Sucked for my husband). I cleaned my own table. I actually wanted to ask for a cloth & just start doing all the tables. Heck a broom too. It appeared as if there was a wild dinner rush yet this was only about 4pm. I can’t even imagine what the dinner rush will look like. Maybe a bus of kids just came in or something. If so the staff should let people know. I would have taken pictures but my phone was in the car. Almost in a disgusted panick I told my husband we should not eat here. But he was hangry & looked sideways so I preceded to order… I was so excited about the chili burrito being back!! Literally may have had 2 tablespoons of chili in it. Flatter than a pancake. I had to squeeze what was in the tortilla to the top. I got one bite. I wanted to take it to the counter & scream FAKE ADVERTISEMENT!! But not the employees fault. I’m sure it is made w premeasured scoops. The giant picture on the window staring at me w this big voluptuous chili cheese burrito…. Anything but! Hubby said steak burrito sucked. Looked rather dry. The nacho box was very good. I ordered extra cheese for precautionary measures!😂 the food was also hot. As I looked up the ceiling has quite a bit of water damage & looks as if mold may be forming…. Oh wait! I should have started off w when I went to the restroom there was no friggn toilet paper!! Ugh I should have left then!🙄 who is the damn manager? If she was there, fire her!!
Atmosphere: 1
Food: 1
Service: 3
Sierra Loza
Literally called 10 times for no one to answer just wanted to let them know how awful my chicken quesadilla was that wasn’t cooked and everything was slung to one side and it wasn’t cut
Seth Wickham
I almost gave this place a three star review. The service was fine (I long ago gave up ordering from an order taker since most Taco Bell employees don't seem to know what Fresco style is, and since it is on their app and kiosk, I'd rather explain to them what that is than argue if they have it). I didn't have much employee contact at this place, but what little I had was terrific. The food quality was not five star quality. It wasn't quite bad enough to go with three stars for the place though and I don't know how much of the bad experience was just me showing up to a short staffed team vs just negligence.
Atmosphere: 5
Food: 2
Service: 4
Tobert Cordless
Not a fan of the modern redesign, but it's Taco Bell. Same great food as ever!
Some light trash on the ground, no napkins in the lobby, but it was a rush so I give it a pass
Atmosphere: 4
Food: 5
Service: 4
Lacy Farms
I stood at the counter, waiting to place an order and nobody volunteered to help so I went somewhere else.
Would give 5 stars but I don't ever get the happy hour price last time I told them they didn't have the happy hour price she said she would fix it went to get my food they didn't have it fixed
Atmosphere: 4
Food: 4
Service: 4
Was great. The guys were super nice
Atmosphere: 5
Food: 5
Service: 5
I can't believe this place cannot get food correct! We had a $41 order the 2 Mexican pizzas we got tasted like crap it was dry hardly any sauce! I ordered a bean burrito with extra sauce, instead got extra dry beans, crappy meat, some onions and just little sauce and cheese.. it tasted like crap!! Freaking really???!!!! Need lessons on making simple food?? You all lost a few customers!!!
Atmosphere: 1
Food: 1
Service: 2
I was met with an experience so profoundly disappointing that it compels this review.
The portions here verge on satire, as though each scoop is rationed by someone personally offended by generosity. The rice is consistently overcooked into weaponized pebbles. Baja Blast, the very lifeblood of The Bell from coast to coast, is perpetually absent, an exotic companion seemingly hunted to extinction from your haphazardly slapped-together meal alongside your forgotten sauces.
Yet the greatest offense is not this franchise’s culinary failings, but its avarice. Prices and fees on the app have been elevated to their maximum permissible limits, and in a final, most recent act of corporate contortion, half of the once-free Fire Rewards have been quietly removed, including my much beloved Cheesy Gordita Crunch. I, of course, am still extended the generous privilege of paying over $5.00 for a single specimen.
One is left with the lingering sense that this location has abandoned even the illusion of caring. It survives on habit and treats its customers accordingly.
Perhaps they might take a note from the Hixson Bell, where reasonable prices and exceptional food service continue to draw customers back with ease, and a reminder that quality and value are not myths.
But until then, it is remarkable, in the bleakest possible way, to watch this location attempt to squeeze every last cent from its loyal customers before its inevitable shuttering.
Atmosphere: 1
Food: 1
Service: 1
I really don’t want to do this, but I have to share concerns about a recent visit to this location. On my most recent visit to this location, I encountered several issues. The food was made incorrectly for one item, leaving off several items. The nacho cheese was just slapped in the cup, leaving it nearly empty. The food was falling apart. The drive-thru attendant was unprofessional and seemed rushed. I explained that no sauce was in the bag; he tried to tell me it was even after showing that none was in the bag; he seemed to be uncaring. I did eventually receive the requested sauce. This is out of the ordinary for Taco Bell as a whole and this location as well. I just raise these concerns to emphasize possible areas for improvement.
Atmosphere: 1
Food: 2
Service: 1
I ordered 2 7-layer burritos. There were layers missing or barely there. For example, no guacamole, no beans, and tiny blop of sour cream. The restaurant was out of hot and mild sauces and apparently other items. If I had known that, I wouldn't have ordered.
Food: 1
Service: 2
Placed an online order 15 minutes later I go thru drive through and they tell me they don't have the order when I tried to cancel they told me you had to do it through the app which you can't do I asked for their regional office they told me they didn't have oneat the moment then claimed they were a franchise was the reason I think what they did is give it to one of their friends and cheat a customer so their friend got it for free
I will never do business with this location again and will drive an extra half hour to a store that is cleaner friendlier and definitely more trustworthy
Atmosphere: 1
Food: 1
Service: 1
General taco bell good for quick food.
Atmosphere: 4
Food: 4
Service: 4
They just started the Y2K menu, not to long ago!! Went today & requested a Carmel apple empanada & the drive thru worker said they don't sell them anymore!! Then why is it on the menu & why is there a picture on the window!!! So not right!!!!! Highly disappointed!!!!
Atmosphere: 1
Food: 1
Service: 1
As I leave this review, the store is holding a 3.5 rating. In observation of that after my visit on 9/13/25, it appears this store is not positioning for improvement. At the time I visited btwn 1:30p - 2p, while waiting for my order, I went to retrieve napkins, sauce nd utensils. Also take note, there were two guests ahead of me nd only two drive thru patrons abt that time. The first deficiency arose as there were no sauces or other condiments on display. Coincidence would have it that one of the 5 workers I later took account of, was entering the store nd as she went behind the counter, I asked her abt not having sauces in general. As far as I could tell she presented as the Mgr, stating that they did but it's been real busy so they hadn't time yet🤔to place them out. She went to the prep area nd retrieved a container of the sauce I told her I desired, then set it back in the food prep bin after I grabbed what I wanted. As I waited for the food, the 2nd deficiency arose as I ventured into the restroom. There were no paper towels nd apparently no spot check for paper towels bc the holder was empty. The rest room in general had not been cleaned or refreshed. On return to the dining area, the 3rd deficiency arose with cleanliness in mind, I easily noted the trash receptacles needed 2b emptied nd a few tables needed 2b cleaned up. I dined in nd even tho I indicated dining in, my order was placed inna bag. 4th deficiency arose bc I opted to add potatoes, yet this item was not included. Even moreso, I ordered EXTRA pico gallo to my order but this too was not included to my meal. To the credit ofda worker who mentions the place being busy, the foot traffic did pickup nd I noticed more cars passing thru the drive way. Finally, the food itself was palatable but I was left surprised by the minimal portions provided compared to other TBs
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Is there a negative star for atmosphere? Taco Bell are you short staffed? It didn’t appear so. Filthy restaurant. The counter should be way higher. W your open kitchen floor plan the customer is forced to see the disaster. Idk even where to start….
Counter top was full of fingerprints & smears. As well as the self order kiosk. Every sauce container was empty, no lids for soda… Every table was filthy. Empty straw wrappers, sauce packets on tables. Completely out of mild sauce.(Sucked for my husband). I cleaned my own table. I actually wanted to ask for a cloth & just start doing all the tables. Heck a broom too. It appeared as if there was a wild dinner rush yet this was only about 4pm. I can’t even imagine what the dinner rush will look like. Maybe a bus of kids just came in or something. If so the staff should let people know. I would have taken pictures but my phone was in the car.
Almost in a disgusted panick I told my husband we should not eat here. But he was hangry & looked sideways so I preceded to order… I was so excited about the chili burrito being back!! Literally may have had 2 tablespoons of chili in it. Flatter than a pancake. I had to squeeze what was in the tortilla to the top. I got one bite. I wanted to take it to the counter & scream FAKE ADVERTISEMENT!! But not the employees fault. I’m sure it is made w premeasured scoops. The giant picture on the window staring at me w this big voluptuous chili cheese burrito…. Anything but!
Hubby said steak burrito sucked. Looked rather dry. The nacho box was very good. I ordered extra cheese for precautionary measures!😂 the food was also hot.
As I looked up the ceiling has quite a bit of water damage & looks as if mold may be forming…. Oh wait! I should have started off w when I went to the restroom there was no friggn toilet paper!! Ugh I should have left then!🙄 who is the damn manager? If she was there, fire her!!
Atmosphere: 1
Food: 1
Service: 3
Literally called 10 times for no one to answer just wanted to let them know how awful my chicken quesadilla was that wasn’t cooked and everything was slung to one side and it wasn’t cut
I almost gave this place a three star review. The service was fine (I long ago gave up ordering from an order taker since most Taco Bell employees don't seem to know what Fresco style is, and since it is on their app and kiosk, I'd rather explain to them what that is than argue if they have it). I didn't have much employee contact at this place, but what little I had was terrific. The food quality was not five star quality. It wasn't quite bad enough to go with three stars for the place though and I don't know how much of the bad experience was just me showing up to a short staffed team vs just negligence.
Atmosphere: 5
Food: 2
Service: 4
Not a fan of the modern redesign, but it's Taco Bell. Same great food as ever!
Some light trash on the ground, no napkins in the lobby, but it was a rush so I give it a pass
Atmosphere: 4
Food: 5
Service: 4
I stood at the counter, waiting to place an order and nobody volunteered to help so I went somewhere else.
Atmosphere: 1
Food: 5
Service: 1
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