Poor quality food on day I visited, service was good .
Atmosphere: 3
Food: 1
Service: 3
john scarborough
Questioned being charged for a water cup and not being told of an additional charge when I brought this to the managers attention she came off mad and condescending, won't do business here again smiles and friendly are free and they go along ways,
Maj FLIP
Food as always was great. Staff was very helpful & friendly!
Atmosphere: 4
Food: 4
Tony McMillan
This one is good and fast
Atmosphere: 3
Food: 5
Service: 4
Windy Burns
Was very disappointed at store #720 on west stone drive. I ordered 8 pc family meal and few other things, total $45.29. I got home and family started eating and we're set on fire! Took 6 of the pieces back to swap for non-spicy thinking there was just a mistake and we were given spicy by accident. Nope! That's all they sell and no refund because 2 pieces were missing. When I ordered the girl said Cajun for a chicken biscuit that was on my order, I said ,"oh no we can't handle Cajun or spicy stuff!" Perfect time for her to have said, "All our chicken is Cajun except....." but no, found out the hard way. I feel they could've refunded for the 6 pieces I brought back at the least. I had receipt and the food. Very disappointed! I guess we won't be eating at Bojangles anymore.
Food: 2
Service: 1
Gardee
The lady was rude taking my order and very snarky. I dont know if their microphone works but they will be rude to you because they can't hear you even when you're yelling. Said it would be a 5 minute wait for fries. I had to wait 14 minutes. Just had one order of fries. DONT COME TO THIS BOJANGLES the few minute extra drive to the location near Walmart on fort henry would've been worth it.
I'm honestly frustrated with this evening's situation. I placed an order through the DoorDash app, arrived at the location, but I don't understand how a fast-food restaurant can claim every customer will leave with a happy smile.
I placed my order for pickup instead of having a DoorDash driver collect it. At the location, friendly staff greeted me and said they only had a DoorDash order for Karen when I showed them my phone. Apparently, another driver picked up the order, but I am unclear why confirmation was lacking.
The manager looked at my face, appearing confused. She didn't know how to handle the situation, so she called another manager. The second manager refused to replace the order or take any action, saying she knew nothing about DoorDash.
In conclusion, it's unfortunate that your staff's inadequate training led to mistakenly giving my order to another customer, leaving me without dinner this evening.
Atmosphere: 1
Food: 1
Service: 1
Beau
I dont even know where to start. Wow... just wow.... this was the best thing ive...
Atmosphere: 5
Food: 5
Service: 5
April Clark
My daughter had placed an order online at bojangles.com. I went to pick up the food and they told me they had no record of it. After showing receipts and proving an order had been placed; they still tried to tell me that there was no such order. Finally, after several minutes go by, the lady comes up to the front and says that they're going to remake my order which means that it was made to begin with. After waiting another 30 minutes for my food to be remade; I get told that I have to confirm the order through doordash before I can have it. Like I said, we ordered online. Not doordash. Another 10 minutes wasted STILL trying to get my order. All they had to do was fix the order and give me some respect and treat me as if I'm a valued customer. I got treated like I was a liar. Awful customer service.
Atmosphere: 2
Food: 4
Service: 1
Todd Davis
Was denied the ability to purchase food at this restaurant which is illegal. 1st amendment is still in this country.
I like trains
It’s a simple order yet it’s wrong
Excellent service, fast and tasty 😋
Food: 5
Service: 5
Poor quality food on day I visited, service was good .
Atmosphere: 3
Food: 1
Service: 3
Questioned being charged for a water cup and not being told of an additional charge when I brought this to the managers attention she came off mad and condescending, won't do business here again smiles and friendly are free and they go along ways,
Food as always was great.
Staff was very helpful & friendly!
Atmosphere: 4
Food: 4
This one is good and fast
Atmosphere: 3
Food: 5
Service: 4
Was very disappointed at store #720 on west stone drive. I ordered 8 pc family meal and few other things, total $45.29. I got home and family started eating and we're set on fire! Took 6 of the pieces back to swap for non-spicy thinking there was just a mistake and we were given spicy by accident. Nope! That's all they sell and no refund because 2 pieces were missing.
When I ordered the girl said Cajun for a chicken biscuit that was on my order, I said ,"oh no we can't handle Cajun or spicy stuff!" Perfect time for her to have said, "All our chicken is Cajun except....." but no, found out the hard way.
I feel they could've refunded for the 6 pieces I brought back at the least. I had receipt and the food. Very disappointed!
I guess we won't be eating at Bojangles anymore.
Food: 2
Service: 1
The lady was rude taking my order and very snarky. I dont know if their microphone works but they will be rude to you because they can't hear you even when you're yelling. Said it would be a 5 minute wait for fries. I had to wait 14 minutes. Just had one order of fries. DONT COME TO THIS BOJANGLES the few minute extra drive to the location near Walmart on fort henry would've been worth it.
Atmosphere: 1
Food: 2
Service: 1
This particular location served me well.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great chicken, although I got the steak.
Kid-friendliness: My daughter loved it. I'm glad she now realizes there are more chicken options besides those golden arches.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Biscuit, Fried Chicken, Seasoned Fries
I'm honestly frustrated with this evening's situation. I placed an order through the DoorDash app, arrived at the location, but I don't understand how a fast-food restaurant can claim every customer will leave with a happy smile.
I placed my order for pickup instead of having a DoorDash driver collect it. At the location, friendly staff greeted me and said they only had a DoorDash order for Karen when I showed them my phone. Apparently, another driver picked up the order, but I am unclear why confirmation was lacking.
The manager looked at my face, appearing confused. She didn't know how to handle the situation, so she called another manager. The second manager refused to replace the order or take any action, saying she knew nothing about DoorDash.
In conclusion, it's unfortunate that your staff's inadequate training led to mistakenly giving my order to another customer, leaving me without dinner this evening.
Atmosphere: 1
Food: 1
Service: 1
I dont even know where to start. Wow... just wow.... this was the best thing ive...
Atmosphere: 5
Food: 5
Service: 5
My daughter had placed an order online at bojangles.com. I went to pick up the food and they told me they had no record of it. After showing receipts and proving an order had been placed; they still tried to tell me that there was no such order. Finally, after several minutes go by, the lady comes up to the front and says that they're going to remake my order which means that it was made to begin with. After waiting another 30 minutes for my food to be remade; I get told that I have to confirm the order through doordash before I can have it. Like I said, we ordered online. Not doordash. Another 10 minutes wasted STILL trying to get my order. All they had to do was fix the order and give me some respect and treat me as if I'm a valued customer. I got treated like I was a liar. Awful customer service.
Atmosphere: 2
Food: 4
Service: 1
Was denied the ability to purchase food at this restaurant which is illegal. 1st amendment is still in this country.
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