I ordered a cookie cake for my daughter with at least a 24 hour notice . We picked out a mermaid from the book . So I figured that this is what I was going to get . Boy was I wrong . Please tell me that this is worth $45 . It literally looks like they gave a child icing and told them to draw a mermaid somewhere on the cookie . I also have included a picture of what it was suppose to look like .
Atmosphere: 5
Food: 5
Service: 1
Christie Ward
I went to get my son's cookie cake for his 16th birthday to find out I ordered the cookie for the wrong Saturday online :( and they hurried and made/decorated it for me while I waited so disaster avoided on my end. Great customer service and friendly staff! They went beyond and it looked great!
Atmosphere: 5
Food: 5
Service: 5
Mike Carter
Good Service, Nice Staff, Good Cookies!!
Atmosphere: 5
Food: 5
Service: 5
Katy Shoff
Good cookies as always but for the life of me I don’t know why they would leave the mall and move into this shopping center. Parking here is a nightmare, the parking lot is very tiny and it’s always packed because of UPS and the pharmacy next door. No room to park or back out. Very inconvenient. There were all kinds of vacant spots at the Pavilion in Kingsport, I have no idea why they chose to move here.
Food: 5
Chris Bruno
A gift for my wife...staff was friendly and service was quick!
Atmosphere: 5
Food: 5
Service: 5
Alyssa Rupert
I ordered a cookie cake for a special occasion at work and have always had great experiences with the great American cookie company up until this point. The work on it is very sloppy. The handwriting is bad, the words aren’t in the middle of the cookie cake, and the dots around the edge of it aren’t even touching/straight either. I am extremely disappointed that I spent $42 on this cookie cake.
Amy McLellan
They always do a great job. We got a puppy a few days before my son's birthday, and they did a puppy head that looked exactly llke our Goldendoodle on the cookie cake. The girl, sorry I do not remember her name, said it was her first time ever doing a golden doodle. It was so so cute! Just perfect!!
Always gotta grab some Doozies when I have to stop at
Atmosphere: 3
Food: 5
Service: 5
April Fillers
I could have had my 6 yr grandson or myself do as good as this writing. Vvvery poor quality. No time to wait for another one. What if you paid $43 for this??? NEVER AGAIN I understand people have to train. But this should have never been acceptable.
Just went in to get a last minute cookie cake. They were amazing!!! Pulled one out for me and saved the day had it ready in seconds!
Thank you great American cookies your awesome!
Sherri Newhouse
So good and always ready when they say your order will be done.
I ordered a cookie cake for my daughter with at least a 24 hour notice . We picked out a mermaid from the book . So I figured that this is what I was going to get . Boy was I wrong . Please tell me that this is worth $45 . It literally looks like they gave a child icing and told them to draw a mermaid somewhere on the cookie . I also have included a picture of what it was suppose to look like .
Atmosphere: 5
Food: 5
Service: 1
I went to get my son's cookie cake for his 16th birthday to find out I ordered the cookie for the wrong Saturday online :( and they hurried and made/decorated it for me while I waited so disaster avoided on my end. Great customer service and friendly staff! They went beyond and it looked great!
Atmosphere: 5
Food: 5
Service: 5
Good Service, Nice Staff, Good Cookies!!
Atmosphere: 5
Food: 5
Service: 5
Good cookies as always but for the life of me I don’t know why they would leave the mall and move into this shopping center. Parking here is a nightmare, the parking lot is very tiny and it’s always packed because of UPS and the pharmacy next door. No room to park or back out. Very inconvenient. There were all kinds of vacant spots at the Pavilion in Kingsport, I have no idea why they chose to move here.
Food: 5
A gift for my wife...staff was friendly and service was quick!
Atmosphere: 5
Food: 5
Service: 5
I ordered a cookie cake for a special occasion at work and have always had great experiences with the great American cookie company up until this point. The work on it is very sloppy. The handwriting is bad, the words aren’t in the middle of the cookie cake, and the dots around the edge of it aren’t even touching/straight either. I am extremely disappointed that I spent $42 on this cookie cake.
They always do a great job. We got a puppy a few days before my son's birthday, and they did a puppy head that looked exactly llke our Goldendoodle on the cookie cake. The girl, sorry I do not remember her name, said it was her first time ever doing a golden doodle. It was so so cute! Just perfect!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Double Doozies, Cookie Cake
Best cookies in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
Always gotta grab some Doozies when I have to stop at
Atmosphere: 3
Food: 5
Service: 5
I could have had my 6 yr grandson or myself do as good as this writing. Vvvery poor quality. No time to wait for another one. What if you paid $43 for this??? NEVER AGAIN I understand people have to train. But this should have never been acceptable.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Best Cookies, Period!!!
Great cookies!!
Just went in to get a last minute cookie cake. They were amazing!!! Pulled one out for me and saved the day had it ready in seconds! Thank you great American cookies your awesome!
So good and always ready when they say your order will be done.
Great cookies
Loading...