Macado's
210 Broad St, Kingsport
(423) 390-1408
Recent Reviews
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I picked up a lunch order for my dad and I today and dad's order was perfect...
Mine, sliced steak with provolone on french.... I instead got a hamburger on french, and it's not even fresh beef, this was a frozen soy patty that you see in fast food places!!! Almost $20 plus tax & tip, for this. I've ordered the same thing for years from Macaroons...ALWAYS PERFECT!!
I called to inform them of the mistake and ask for it to be corrected, not only whomever answered the phone but she put the manager on, the one who made it she said, they both said it's correct. Any intelligent adult can distinguish the difference between a soy burger patty and sliced steak!!! I'm so disappointed in Macadoo's.... This is/was one of my favorite local spots....
The lady who answered the phone stated that I have not been the only person to call with this exact issue recently, seems as if they would correct the issue instead of losing customers and getting negative reviews
Food: 1
Service: 1
My daughter and I went last night at 730 pm. The place had very few tables. We ordered an appetizer, a burger and boneless wings. It to over an hour to get our food, the appetizer came after our food which turned out to be 2 pretzels and a small bowl of cheese. My food was cold and burnt, my daughter got her fries first because the server dumped her food on the floor. The servers excuse was they only have 2 cooks. Ok, it shouldn't take an hour to make a burger, some wings and 2 pretzels. The place was not busy.
It became very loud at 9pm due to the entertainment being Karaoke. We asked for boxes and check, our server disappeared, we had to go hunt her down to pay our bill. She actually said she was busy with 7 tables and pinky swore she would be right back. In total, we were there for 2 1/2 hours. Food was cold and terrible, service was abhorrent. And we gave her a chance as my daughter is a server. This is my 2nd time here and will not go back. 60 bucks for a burger, iced tea, boneless wings, a soda and pretzels, not including tip, I would expect better.
Atmosphere: 2
Food: 1
Service: 1
Service was absolutely terrible. Waited for 30+ minutes and never saw the server. After we did see her she brought us the wrong food (she didn’t know where others food went either) and she would walk up to the table without saying a word and take plates. Never once checked on us or asked how the food was. As far as timing once we placed our actual order didn’t take long- the server just simply didn’t know what she was doing (or didn’t care)
Food: the fried pickle spheres (when we actually got them) were 5 spheres on top of two random tortilla chips. They were burnt, and to be honest tasted like a wet cucumber with burnt flour around it- not at all up to the hype.
The sandwiches were not good- no one at our table enjoyed them and many of us left them less than half eaten. The meat seemed like it had been sitting out for a while… The chips are good though!
The environment is chill and the bar area is nice- but this place def needs to work on their actual dine in service. Kinda trashy but Has potential tho.
Atmosphere: 3
Food: 2
Service: 1
Served $14 warm pretzels frozen. They apologized, said the manager would make it right, went back, microwaved them and then brought them back apologizing and stating they warmed them up. We had eaten off of these. So yall took food that was eaten off of, brought it back into a kitchen, heated it in brought it out. I could taste the burnt grease on the wings. Couldn’t get our drink order right FOUR times. The $10 fries was a tiny amount of freezer burned crinkle fries with canned nacho dip slopped on it. We had to get our own napkins and silverware. We came because of multiple glowing reviews from friends and we will NOT be back. Got our check and got charged full price. Kids cup was supposed to light up and we were told they’d never seen those before. We truly would have saved money and had a better experience going to McDonalds.
It took my husband forever to finally meet with a manager to discuss the issues. The manager was AVOIDING HIM HE HAD TO GO UP TO THE KITCHEN! There were 2 other small groups here. They were not busy whatsoever. Manager kept trying to give us a gift card - no way.
Atmosphere: 3
Food: 1
Service: 1
I won't be going here again. I've eaten here twice... but only because I try not to make judgements based on a single experience. There was no one to seat us when we came in, and the guy who did was indistinguishable from any other customer. We had to wait forever for our waitress to take our order, then another eternity to actually get it. The food was mediocre at best, made worse by the time it took to get it. At the time, the place was nearly empty, save for a few people at the bar.
It would be very easy to make this place a good place to go... Hire people that act like they care about their jobs, and put food on people's tables in a reasonable amount of time.
Atmosphere: 2
Food: 3
Service: 1
Lots of cool decorations in the wall, the place feels like a locked in time capsule. The food is great with an expansive menu like they have. They have a little something for everyone so I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Never eaten inside but have orders on doordash three times. Every time my order was messed up, missing things, or had stuff I did not even order. Last time I got a Sherly Temple and it was just water and food coloring.
Food: 1
It took over 20 minutes to pick up a delivery order, when it said it was ready
Atmosphere: 2
Service: 1
Great place to have food and beer at, as long as karaoke is not going on! Wish they stayed open later though, they close right after most people get out to have fun.
Atmosphere: 4
Food: 4
Service: 4
Love this place and the people that work here!! Always treated like family!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wouldn’t recommend, very average food. Mid.
Atmosphere: 2
Food: 3
Service: 1
The bartender and the food comes out great but the OWNER NEEDS TO STEP UP. AND FIX THE AC. Everybody in here waving the menu on a base cause it’s so hot.
Atmosphere: 1
Food: 5
Service: 5
Love this place!! Super friendly staff, welcome environment and delicious food!! Can’t go wrong.
Atmosphere: 5
Food: 5
Service: 5
Food mediocre, service slow , bar busy. Tried it won’t go back
Atmosphere: 1
Food: 1
Service: 1
Very unsatisfied with our visit considering the lack of customers at the restaurant and the horrible service received. I wish I could give them 0 stars. The restaurant had maybe 5 or 6 tables inside eating and our one table on the patio. We first arrived to the patio and took at least 15 minutes just for a server to show up and take a drink order after we had to go inside and remind the host we were outside to be informed that “they will try to find a server” Then after we ordered food ,it did not come out for 45 minutes after- at the best room temp. French fries were forgotten and then brought out cold as can be. Never saw the waitress again to ask if we needed anything, and even had to go inside and find her to pay. Then when we found her at the bar, she ignored us, walked to the back and then she walked right by us inside waiting to pay, and brought the ticket to the table. Very annoying because we truly liked coming here- but after this visit we will not be back. Not once did we hear an apology from the waitress, management, or anything.
Atmosphere: 1
Food: 1
Service: 1
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