This location makes mistakes with my drinks roughly 50% of the time. And my orders are not that complicated. It's usually small things that aren't severe enough for me to turn my car around and go back to the store (which sometimes makes me wonder if it's intentional). And they've also complained about me not giving them enough time (which is BS because I go by what the app says, and the store should never complain to the customers in the first place). Probably will stick to the one on West Stone from here forward as I never have issues there.
Atmosphere: 2
Food: 2
Service: 2
Chris Heren
They make EXTRA cold foam when you as for EXTRA cold foam!
Atmosphere: 5
Food: 5
Service: 5
Tom McBryce
🌟🌟🌟🌟🌟 I just wanted to take a moment to shout out the amazing team at the Starbucks on Eastman. We stopped in recently with my daughter, who had just missed using her birthday reward due to being sick. I wasn’t sure if anything could be done, but the baristas went above and beyond — they honored the reward anyway and treated her like it was still her special day.
The smiles, kindness, and genuine effort they showed turned what could have been a small disappointment into a moment she'll remember. She walked out feeling so special, and it absolutely made her day. Thank you for not just serving coffee, but for spreading the joy💚
Atmosphere: 5
Food: 5
Service: 5
Whitney Robinson
This is the BEST location in the Tricities! Fast, friendly and so mich fun! They always have a pup cup ready for me, they know my name, I get cute little messages on my cup. I should not come as much as I do but I love the team and my drink is always perfect here and I can't get it made right anywhere else!
Atmosphere: 5
Food: 5
Service: 5
Jay Harris
Just can't see spending over 7 dollars for crap
Food: 1
Sharon Pierce
The coffee was very good. The Barrista was friendly, helpful, and made my drink as ordered. The atmosphere could have been better. I counted six tables of laptop users, no drink, no food, some had their feet on the extra chair. There wasn't an empty table or chair to sit and wait for my coffee. Good thing I wasn't planning on staying. It took 20 minutes to get a break in the drive through line so I could back out of my parking spot! It wasn't as though the cars that kept coming weren't aware that I was trying to get out. I drive a 3500 dually very loud diesel. Many inconsiderate drivers continued blocking me in and looking straight ahead in the drive through line which extended to the parking lot. Suggestion: perhaps park your vehicle and walk a few feet to go inside and order?
Atmosphere: 1
Service: 5
Heather Josjor
I do mobile app orders all the time now, as its just easier to grab and go and not have to wait in line or wait to order due to short staff or business. But I have recently experienced doing an mobile app order over 100$ while saying the store is open and they take my money but the minutei go to pick up my order they have a piece of on the door that says closed due to hot water heater issues. Here I am coming up on over a week of contacting customer service to receive my money back and nothing. I understand things happen but I find it ridiculous that the store itself can except the payments when closed but cannot refund, so I am having to deal with foreign customer service people who I am sure are a 3rd party who technically only have the capability of giving no more the 25$ back when it comes to refunds. There has got to be something done about how stores can do better ?.
Dietary restrictions: I love knowing they give you calorie intake on items and the staff helps with those looking for more low carb as well.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
Joseph Robillard
I went in here in the afternoon and the floor and most of the table tops were a mess. The bathroom fixtures are broken and barely usable. I thought, well, they probably had a very busy afternoon; I had never seen a Starbucks so filthy. Then, I went in the next morning. The tables had been wiped off but everything else was the same. I can’t imagine how long it’s been since that floor has seen a mop.
Atmosphere: 1
Service: 5
Christy Peters
I don't go there often, but I was good.
Atmosphere: 3
Food: 4
Service: 4
Liz Calton, Realtor
Coffee is always perfect. Staff is friendly. Not much room inside to sit down and meet with someone. Usually pick a different coffee shop for meetings
Fabulous Starbucks! When we're in the area again, we will definitely return!
It's always tricky when you're out of town. Reviews can be hit or miss.
This location was fantastic! Quick, friendly service! Drinks we're perfect!
5 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate, Mocha Cookie Crumble
April Judkins
Worst service ever. EXTREMELY rude worker.
Atmosphere: 1
Food: 1
Service: 1
Kevin Grant
Food isn't bad, just pricey for heat and serve food.
Atmosphere: 4
Food: 3
Service: 4
Strawberry Jam
On 7/19/24 I waited a very long time in their drive thru just for some “no gender” employee to inform me at the speaker that they weren’t accepting debit or credit cards due to the microsoft outage. I said are you serious? Now I’m stuck in this drive thru and can’t get out for no reason? He/she/it responded “Yeah!!!! it’s because of the Microsoft outage!!!” very excitedly. No apology, no nothing. If y’all knew that you could only take cash then you should have put a sign at the front of the drive thru so people didn’t get stuck there waiting 30 plus minutes for no reason. You definitely don’t have a problem putting up signs listing all of the items you’re constantly out of.
Service: 1
Rebekah McNerney
Every time I've gone to this Starbucks, the service is consistently bad. Once, I got an iced coffee, it tasted really bad, like water. Second time I got a shaken espresso, it also tasted bad compared to the many I've gotten at other Starbucks locations. Third time, I got a strawberry acai refresher, it tasted like water.
This location makes mistakes with my drinks roughly 50% of the time. And my orders are not that complicated. It's usually small things that aren't severe enough for me to turn my car around and go back to the store (which sometimes makes me wonder if it's intentional). And they've also complained about me not giving them enough time (which is BS because I go by what the app says, and the store should never complain to the customers in the first place). Probably will stick to the one on West Stone from here forward as I never have issues there.
Atmosphere: 2
Food: 2
Service: 2
They make EXTRA cold foam when you as for EXTRA cold foam!
Atmosphere: 5
Food: 5
Service: 5
🌟🌟🌟🌟🌟
I just wanted to take a moment to shout out the amazing team at the Starbucks on Eastman. We stopped in recently with my daughter, who had just missed using her birthday reward due to being sick. I wasn’t sure if anything could be done, but the baristas went above and beyond — they honored the reward anyway and treated her like it was still her special day.
The smiles, kindness, and genuine effort they showed turned what could have been a small disappointment into a moment she'll remember. She walked out feeling so special, and it absolutely made her day. Thank you for not just serving coffee, but for spreading the joy💚
Atmosphere: 5
Food: 5
Service: 5
This is the BEST location in the Tricities! Fast, friendly and so mich fun! They always have a pup cup ready for me, they know my name, I get cute little messages on my cup. I should not come as much as I do but I love the team and my drink is always perfect here and I can't get it made right anywhere else!
Atmosphere: 5
Food: 5
Service: 5
Just can't see spending over 7 dollars for crap
Food: 1
The coffee was very good. The Barrista was friendly, helpful, and made my drink as ordered. The atmosphere could have been better. I counted six tables of laptop users, no drink, no food, some had their feet on the extra chair. There wasn't an empty table or chair to sit and wait for my coffee. Good thing I wasn't planning on staying. It took 20 minutes to get a break in the drive through line so I could back out of my parking spot! It wasn't as though the cars that kept coming weren't aware that I was trying to get out. I drive a 3500 dually very loud diesel. Many inconsiderate drivers continued blocking me in and looking straight ahead in the drive through line which extended to the parking lot. Suggestion: perhaps park your vehicle and walk a few feet to go inside and order?
Atmosphere: 1
Service: 5
I do mobile app orders all the time now, as its just easier to grab and go and not have to wait in line or wait to order due to short staff or business. But I have recently experienced doing an mobile app order over 100$ while saying the store is open and they take my money but the minutei go to pick up my order they have a piece of on the door that says closed due to hot water heater issues. Here I am coming up on over a week of contacting customer service to receive my money back and nothing. I understand things happen but I find it ridiculous that the store itself can except the payments when closed but cannot refund, so I am having to deal with foreign customer service people who I am sure are a 3rd party who technically only have the capability of giving no more the 25$ back when it comes to refunds. There has got to be something done about how stores can do better ?.
Dietary restrictions: I love knowing they give you calorie intake on items and the staff helps with those looking for more low carb as well.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
I went in here in the afternoon and the floor and most of the table tops were a mess. The bathroom fixtures are broken and barely usable. I thought, well, they probably had a very busy afternoon; I had never seen a Starbucks so filthy. Then, I went in the next morning. The tables had been wiped off but everything else was the same. I can’t imagine how long it’s been since that floor has seen a mop.
Atmosphere: 1
Service: 5
I don't go there often, but I was good.
Atmosphere: 3
Food: 4
Service: 4
Coffee is always perfect. Staff is friendly. Not much room inside to sit down and meet with someone. Usually pick a different coffee shop for meetings
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Fabulous Starbucks! When we're in the area again, we will definitely return!
It's always tricky when you're out of town. Reviews can be hit or miss.
This location was fantastic! Quick, friendly service! Drinks we're perfect!
5 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate, Mocha Cookie Crumble
Worst service ever. EXTREMELY rude worker.
Atmosphere: 1
Food: 1
Service: 1
Food isn't bad, just pricey for heat and serve food.
Atmosphere: 4
Food: 3
Service: 4
On 7/19/24 I waited a very long time in their drive thru just for some “no gender” employee to inform me at the speaker that they weren’t accepting debit or credit cards due to the microsoft outage. I said are you serious? Now I’m stuck in this drive thru and can’t get out for no reason? He/she/it responded “Yeah!!!! it’s because of the Microsoft outage!!!” very excitedly. No apology, no nothing. If y’all knew that you could only take cash then you should have put a sign at the front of the drive thru so people didn’t get stuck there waiting 30 plus minutes for no reason. You definitely don’t have a problem putting up signs listing all of the items you’re constantly out of.
Service: 1
Every time I've gone to this Starbucks, the service is consistently bad. Once, I got an iced coffee, it tasted really bad, like water. Second time I got a shaken espresso, it also tasted bad compared to the many I've gotten at other Starbucks locations. Third time, I got a strawberry acai refresher, it tasted like water.
The drinks here are just not up to par.
Food: 2
Service: 2
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