Ordered a footlong for pickup today. Got home and the tuna sandwich is SO soggy. It is also missing 7 of the 9 toppings that were ordered. Called the store 5 times to see if they can make another to pickup or get a refund. No answer. Called an 800 number with subway and no live person to talk to. Very disappointed with the service and the food. Money wasted and no service to correct. Looks like Jersey Mike’s will get my future business.
Atmosphere: 1
Food: 1
Service: 1
Sam Gullett
Was out of all the chicken and employee had to leave store to use the restroom at another store before we could order.
Food: 1
Ruth Luetjens
Mandy is amazing! Very sweet. Just look at this sandwich!!
Atmosphere: 5
Food: 5
Service: 5
George Pierce
Anytime i come in they are complaining why they are behind. Rude employees. Flipping customers off behind their back if they walk off because they're upset about something this in front of other customers it might add it was the manager that did it.
Atmosphere: 1
Food: 1
Service: 1
Alisha Johnson
I stopped going to Subway years ago because the food went downhill but I deicided to give it another try tonight and it's even worse than I can remember. The rotisserie chicken tasted eerily similar to canned chicken. The bread was stale and lacked freshness. The portion sizes were ridiculously small. The sandwich was barely filled, leaving me feeling hungry and unsatisfied. Needless to say, I won't be returning to Subway. There are far better options available.
Food: 1
Michelle Martin
Very friendly people who takes the time to make sure you get what you ordered
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Savory Rotisserie-Style Chicken Caesar Signature Wrap
David Vanderwyst
This is the best Subway in the Tri-Cites! The subs are always fresh and the service has always been great! The online ordering works like a champ.
Honestly the food was horrible. It was quiet tho which was kinda nice.
Atmosphere: 3
Food: 1
Service: 3
Lillian
Did an order on the app today 11/04 and it processed but when I went to pick up my order the store was freaking closed. I mean lights off and door locked with no explanation. Now I am going to have to fight to get my money back. Had to go to another Subway and resubmit my order. Not the first time this particular Subway has had issues. DONE WITH THIS STORE. They lost my business. We usually do Subway once a month and it's usually a good size order of $50 or higher.UPDATE: Manager David called me first thing on 11/06. Apologized, stated store is closed due to maintenance issues. Giving me refund of order.
I haven't been to this location but been to the Walmart Subway on West Stone drive. The Gibson Mill Subway which is near the hospital and the urgent care and the North roan Street location which is where T-Mobile and Easy money is and the fort Henry Walmart Subway location that used to be there but now is permanently closed I'm been to the one on north eastman Rd which is where the food City is on 1205 North Eastman road My aunt has been to the North Charles location. The South northshore drive location
Atmosphere: 5
Food: 5
Service: 5
Melissa Hall
Sandwich good drink choice lacking. No Coca-Cola and was told they had to wait until the Coke man arrived. Tea brewer sat there without a lid no tea. No cookies available. Understand if place was busy but no one else was there. Dining area was clean. Visit was at 12:15 on a Saturday. But at least this location was open. Went to another one in Kingsport and it was closed with no explanation.
Parking: Plentiful
Carolyn Miller
I was traveling and i stopped by this subway and it was overall amazing food and Autumn Mullins was very nice and helpful would go there again
Cameron Campagna
Good customer service! Best subway I've been to. Autumn was so nice.
Ordered a footlong for pickup today. Got home and the tuna sandwich is SO soggy. It is also missing 7 of the 9 toppings that were ordered. Called the store 5 times to see if they can make another to pickup or get a refund. No answer. Called an 800 number with subway and no live person to talk to. Very disappointed with the service and the food. Money wasted and no service to correct. Looks like Jersey Mike’s will get my future business.
Atmosphere: 1
Food: 1
Service: 1
Was out of all the chicken and employee had to leave store to use the restroom at another store before we could order.
Food: 1
Mandy is amazing! Very sweet. Just look at this sandwich!!
Atmosphere: 5
Food: 5
Service: 5
Anytime i come in they are complaining why they are behind. Rude employees. Flipping customers off behind their back if they walk off because they're upset about something this in front of other customers it might add it was the manager that did it.
Atmosphere: 1
Food: 1
Service: 1
I stopped going to Subway years ago because the food went downhill but I deicided to give it another try tonight and it's even worse than I can remember. The rotisserie chicken tasted eerily similar to canned chicken. The bread was stale and lacked freshness. The portion sizes were ridiculously small. The sandwich was barely filled, leaving me feeling hungry and unsatisfied. Needless to say, I won't be returning to Subway. There are far better options available.
Food: 1
Very friendly people who takes the time to make sure you get what you ordered
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Savory Rotisserie-Style Chicken Caesar Signature Wrap
This is the best Subway in the Tri-Cites! The subs are always fresh and the service has always been great! The online ordering works like a champ.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki 12, Steak Cheese 12
Our lunch was take out and yummy.
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey, Sweet Onion Chicken Teriyaki 12
Honestly the food was horrible. It was quiet tho which was kinda nice.
Atmosphere: 3
Food: 1
Service: 3
Did an order on the app today 11/04 and it processed but when I went to pick up my order the store was freaking closed. I mean lights off and door locked with no explanation. Now I am going to have to fight to get my money back. Had to go to another Subway and resubmit my order. Not the first time this particular Subway has had issues. DONE WITH THIS STORE. They lost my business. We usually do Subway once a month and it's usually a good size order of $50 or higher.UPDATE: Manager David called me first thing on 11/06. Apologized, stated store is closed due to maintenance issues. Giving me refund of order.
Service: 4
Restaurantji Recommends
I haven't been to this location but been to the Walmart Subway on West Stone drive. The Gibson Mill Subway which is near the hospital and the urgent care and the North roan Street location which is where T-Mobile and Easy money is and the fort Henry Walmart Subway location that used to be there but now is permanently closed I'm been to the one on north eastman Rd which is where the food City is on 1205 North Eastman road My aunt has been to the North Charles location. The South northshore drive location
Atmosphere: 5
Food: 5
Service: 5
Sandwich good drink choice lacking. No Coca-Cola and was told they had to wait until the Coke man arrived. Tea brewer sat there without a lid no tea. No cookies available. Understand if place was busy but no one else was there. Dining area was clean. Visit was at 12:15 on a Saturday. But at least this location was open. Went to another one in Kingsport and it was closed with no explanation.
Parking: Plentiful
I was traveling and i stopped by this subway and it was overall amazing food and Autumn Mullins was very nice and helpful would go there again
Good customer service! Best subway I've been to. Autumn was so nice.
Fast and friendly service. Autumn was so sweet!
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