Best fast food in ALL of Roane county and AFFORDABLE for a family.
Atmosphere: 5
Food: 5
Service: 5
Cody
Seems like every time I order is always wrong today it was wrong and burnt
Atmosphere: 3
Food: 1
Service: 4
Knox Out
Did give them a five star before but now given them one they always forget your food and you always have to drive back and get it and then when you do they act like you’re a thief and they don’t give it to you. I don’t have time to stop what I’m doing after I drive home I shouldn’t have to check my food and drive all the way back
Atmosphere: 1
Food: 1
Service: 1
Emma Simpson
My husband picked up cookout for dinner around 5:15pm on 1-7-26. When he got home with it, the styrofoam to-go box had been melted by the hush puppies pushed up against the top of the box that were apparently so hot they burnt the packaging. Because of this, the hush puppies tasted weird and were not crunchy since put in the box at such a high temperature burgong holes in the box. The chicken quesadilla inside the box was the saddest, most inedible quesadilla I had ever seen or tasted. It was not crunchy on the outside, only had 10 small, burnt pieces of chicken that tasted like charcoal in each quesadilla. It tasted HORRIBLE and it’s probably one of the grossest meals I’ve had in a whine. My husband’s quesadilla looked and tasted worlds better than the ones I received in my box. I could not even finish my meal that I so was looking forward to as it was our “treat” night for dinner. I am not a picky eater or one to write negative reviews on fast food places, but at the price and reputation for this NEW restaurant I was so sorely dissatisfied and disappointed that I felt others needed to know. Cooking a basic chicken/cheese quesadilla and serving food at an appropriate temperature is not that hard. I hope this cookout can improve quality check on the food temperature, appearance, and taste of food that leaves the window in the future as what was served was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Ed Barry
Regular cheeseburger with everything- taste was outstanding. Fries were on point, Large sweet tea was fantastic. The only reason you got four stars is because the burger was a little too raw for me. Don't get me wrong, I ate it, but I would suggest fully cooking the burger before serving. Some folks might not be so forgiving.
Atmosphere: 4
Food: 4
Service: 5
Leslie Russell
My fiancé took me to eat here tonight. The last 3 times we've been here, we've been really impressed with the friendly atmosphere, food and quickness. Tonight not so much. We took our food home to eat, which was a short drive away. We opened the boxes up and the pattys on the burgers were tiny, cold plain and flavorless. Cashier working didn't ask what we wanted on them. I thought they came with a couple of condiments at least, usually they've got everything on them without asking for it. My fiancé had a side of coleslaw and there was only a small spoonful in the cup they used, it was practically empty. I got double cheddar bites and it looked like only one serving plus all the food was cold after waiting over 25 minutes for it to be done. Also the fries were soggy and cold. The young brunette girl working the outdoor window wasn't very friendly and completely abandoned us and later, a male gave us our order which looked like it was sitting there done for awhile. He was very friendly tho. We are very disappointed in our supper tonight. This is not the cookout we all know and love. What a wast of money. Definitely wouldn't recommend this restaurant to anybody from here on out. Our order was #3027 12/28/25 4:33pm $17.50
Atmosphere: 4
Food: 1
Service: 1
Bill
so I took the advice from home office and ordered the single burger because they said its actually bigger. this has turned out not to be true. it seems all cookout seems to sell is sliders. I will not be back i’m currently sitting at Wendy’s I kn I’ll get actual burger at this restaurant. The single at Wendy's is bigger than Cookouts double
Vanessa K
Ordered a grilled chicken sandwich and it was literally a piece of chicken slapped on a bun!!! No mayo, lettuce or tomato. No condiments what so ever!!! Me and my husband was very disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
Roy Nix
Burgers taste good and onion rings were hot and awesome..
Atmosphere: 4
Food: 5
Service: 5
Lynn S
You missing out on this cool little food joint. Walk up drive through a regular drive through. The best shakes 😋 and comfort foods. And to top it off the opened till early am.
They forgot our large fry, then when we asked for it, gave us a look, then made us wait like 5 minutes to give us a small fry. Very shameful.
Atmosphere: 1
Food: 4
Service: 1
Brayden Bishop
Very nice place, food tastes great. A bit disappointed with the portion size. This is a double burger tray, with cheese bites x2 (double up). Should be packed or at least mostly full in my opinion
Atmosphere: 5
Food: 5
Service: 3
K South
The night crew just can’t get it right at this location. I love the peppermint chip shake this time of year. Ordered one last week asked for chocolate peppermint chip. They got the chocolate and peppermint but no chips. This time ordered just regular peppermint chip. They asked “do you want chocolate chips”? (Well duh) I said yes. Got home and no chips again. Good grief people! Going to have to try another location to get a correct shake this month!
K Sue
Greasy hamburger and soggy bun. Cold fries. Not happy.
Atmosphere: 1
Food: 1
Service: 1
Michael
Went to the new one in kingston. I was iffy because of the mix reviews but thought I'd try them out. Went to the walk-up window the guy was very friendly and didn't have to wait a long time. And the food was hot and very good. I will get them another try next time I'm that way.
Best fast food in ALL of Roane county and AFFORDABLE for a family.
Atmosphere: 5
Food: 5
Service: 5
Seems like every time I order is always wrong today it was wrong and burnt
Atmosphere: 3
Food: 1
Service: 4
Did give them a five star before but now given them one they always forget your food and you always have to drive back and get it and then when you do they act like you’re a thief and they don’t give it to you. I don’t have time to stop what I’m doing after I drive home I shouldn’t have to check my food and drive all the way back
Atmosphere: 1
Food: 1
Service: 1
My husband picked up cookout for dinner around 5:15pm on 1-7-26. When he got home with it, the styrofoam to-go box had been melted by the hush puppies pushed up against the top of the box that were apparently so hot they burnt the packaging. Because of this, the hush puppies tasted weird and were not crunchy since put in the box at such a high temperature burgong holes in the box. The chicken quesadilla inside the box was the saddest, most inedible quesadilla I had ever seen or tasted. It was not crunchy on the outside, only had 10 small, burnt pieces of chicken that tasted like charcoal in each quesadilla. It tasted HORRIBLE and it’s probably one of the grossest meals I’ve had in a whine. My husband’s quesadilla looked and tasted worlds better than the ones I received in my box. I could not even finish my meal that I so was looking forward to as it was our “treat” night for dinner. I am not a picky eater or one to write negative reviews on fast food places, but at the price and reputation for this NEW restaurant I was so sorely dissatisfied and disappointed that I felt others needed to know. Cooking a basic chicken/cheese quesadilla and serving food at an appropriate temperature is not that hard. I hope this cookout can improve quality check on the food temperature, appearance, and taste of food that leaves the window in the future as what was served was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Regular cheeseburger with everything- taste was outstanding. Fries were on point, Large sweet tea was fantastic.
The only reason you got four stars is because the burger was a little too raw for me. Don't get me wrong, I ate it, but I would suggest fully cooking the burger before serving. Some folks might not be so forgiving.
Atmosphere: 4
Food: 4
Service: 5
My fiancé took me to eat here tonight. The last 3 times we've been here, we've been really impressed with the friendly atmosphere, food and quickness. Tonight not so much. We took our food home to eat, which was a short drive away. We opened the boxes up and the pattys on the burgers were tiny, cold plain and flavorless. Cashier working didn't ask what we wanted on them. I thought they came with a couple of condiments at least, usually they've got everything on them without asking for it. My fiancé had a side of coleslaw and there was only a small spoonful in the cup they used, it was practically empty. I got double cheddar bites and it looked like only one serving plus all the food was cold after waiting over 25 minutes for it to be done. Also the fries were soggy and cold. The young brunette girl working the outdoor window wasn't very friendly and completely abandoned us and later, a male gave us our order which looked like it was sitting there done for awhile. He was very friendly tho. We are very disappointed in our supper tonight. This is not the cookout we all know and love. What a wast of money. Definitely wouldn't recommend this restaurant to anybody from here on out.
Our order was #3027 12/28/25 4:33pm $17.50
Atmosphere: 4
Food: 1
Service: 1
so I took the advice from home office and ordered the single burger because they said its actually bigger. this has turned out not to be true. it seems all cookout seems to sell is sliders. I will not be back i’m currently sitting at Wendy’s I kn I’ll get actual burger at this restaurant. The single at Wendy's is bigger than Cookouts double
Ordered a grilled chicken sandwich and it was literally a piece of chicken slapped on a bun!!! No mayo, lettuce or tomato. No condiments what so ever!!! Me and my husband was very disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
Burgers taste good and onion rings were hot and awesome..
Atmosphere: 4
Food: 5
Service: 5
You missing out on this cool little food joint. Walk up drive through a regular drive through. The best shakes 😋 and comfort foods. And to top it off the opened till early am.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They forgot our large fry, then when we asked for it, gave us a look, then made us wait like 5 minutes to give us a small fry. Very shameful.
Atmosphere: 1
Food: 4
Service: 1
Very nice place, food tastes great. A bit disappointed with the portion size. This is a double burger tray, with cheese bites x2 (double up). Should be packed or at least mostly full in my opinion
Atmosphere: 5
Food: 5
Service: 3
The night crew just can’t get it right at this location. I love the peppermint chip shake this time of year. Ordered one last week asked for chocolate peppermint chip. They got the chocolate and peppermint but no chips. This time ordered just regular peppermint chip. They asked “do you want chocolate chips”? (Well duh) I said yes. Got home and no chips again. Good grief people! Going to have to try another location to get a correct shake this month!
Greasy hamburger and soggy bun. Cold fries. Not happy.
Atmosphere: 1
Food: 1
Service: 1
Went to the new one in kingston. I was iffy because of the mix reviews but thought I'd try them out. Went to the walk-up window the guy was very friendly and didn't have to wait a long time. And the food was hot and very good. I will get them another try next time I'm that way.
Atmosphere: 5
Food: 5
Service: 5
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