Every time I come to this location, there is something wrong or missing from my order. Fries/sandwiches are only warm half the time and the fries are stiff or soggy. The roast beef inside the sandwich is not even on the bun but beside it rolled up in the wrapper.
Food: 2
Sarah Fullenwider
They were busy which is fine, but when I got to the window the person told me a total and I reminded them I’m picking up an online order. She grabbed the food and quickly handed it over to me and shut the window in my face before I could tell her I also had a drink. I had to wait an extra 2-3 minutes just for them to open the window again and get my drink. They handed me the wrong drink - clearly marked “other,” not cola like I ordered. Nice.
Eric “Buck” Buckner
Food was good and they were quick. What more could want from a fast food restaurant?
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Curly Fries
Travis Napier
Pulled up to store at 7:40pm on 1/31/2024. Greeted like normal, “what can I get for you?” I start to order and get an instant we are out of roast beef, it will be 10 to 30 minutes!?!?!?! Is that not the conerstone of your entire business? Plus it is over 2 hours until close. I said I’ll be back then, went to another stop and came back at 7:55pm. Again went to order and received the same response. I said that’s fine I will wait this is what my wife wants. I placed my order pulled to the window waited for another 5 minutes, was handed my bag and found they never put the roast beef sandwich on the order. So I drive back around and tell them once again, I will wait for the roast beef to be ready, so I pulled back around pay again and then proceeded to sit and wait at the curbside until 8:16 PM for the literal life blood of this company. Apparently Arby’s no longer has “The Meats”
Atmosphere: 1
Food: 1
Service: 1
Loso Padre
Person working the front counter was completely rude! Restaurant was completely empty and I patiently waited for my order barely acknowledged that I was there then put food on table in bag and walked away. It was the taller gentlemen with the pre teen mustache. Not coming back and I only stopped because it was close to interstate.
Told when I got to the speaker they were out of Roast beef. They did not have the meats. Had to order chicken and fries. Chicken good fries were old and
Atmosphere: 3
Food: 2
Service: 4
Teresa S.
Got the 3 piece fish, 5 piece hot honey BBQ chicken with fries from the drive-thru. Had to sit at the window waiting for Ethan, at the drive-thru to come back after we got our order handed to us. I asked for tarter sauce, he said there's no tarter sauce. I also had to request for ketchup and napkins to go with my order.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Curly Fries
dave rioux
Rude staff that needs to be removed and start from the ground up, I expected more from Arby's shame on you for having such smug
Atmosphere: 1
Food: 2
Service: 1
Michael Pavon
They have forgotten the cheddar on my beef n cheddar twice. Absolutely disgusting. I’m probably going to kill myself because of it.
Service: 1
Janis Justice
Classic Roast Beef and fries we good but service was slow.
Twice now, I have gone through there and told the person taking the order and the person at the window what sauces I wanted. Both times, I never got my sauces. How hard is it to pay attention and put two little sauces in the bag? Today, they were out of roast beef at 6 pm. What is happening there?
Food: 4
Service: 2
Recommended dishes: Chicken Tenders
Tabitha
If you want mediocre service, this location has it!1. I asked for a beef-n-cheddar, I got a regular beef. 2. I asked for ranch, I didn’t get any sauce. 3. I asked for coke, I got Tea.I know, I know. It’s my fault for believing I could trust my order to be complete. I drove off without checking and to my surprise, I didn’t get what I paid for! That’s on me.This seems to be a common problem with ALL the fast food places on Hardin Valley. Convenience is beginning to be inconvenient and annoying. Next time I want to spend $$$$ on food, It won’t be at this location.
susan coffin
Not only did I wait for my food which the kid at the window did apologize for but I got home( I live right down the road) and sandwich was not what I ordered and my fries were very cold! I’m extremely upset… want to say something else but I won’t!!
James Thompson
They are a too expensive..their shakes got smaller but price got higher
Kaylee Sawyer
Just went through the drive-through, and the fries were clearly old and had no salt whatsoever . The workers seemed lazy and unclean.
Every time I come to this location, there is something wrong or missing from my order. Fries/sandwiches are only warm half the time and the fries are stiff or soggy. The roast beef inside the sandwich is not even on the bun but beside it rolled up in the wrapper.
Food: 2
They were busy which is fine, but when I got to the window the person told me a total and I reminded them I’m picking up an online order. She grabbed the food and quickly handed it over to me and shut the window in my face before I could tell her I also had a drink. I had to wait an extra 2-3 minutes just for them to open the window again and get my drink. They handed me the wrong drink - clearly marked “other,” not cola like I ordered. Nice.
Food was good and they were quick. What more could want from a fast food restaurant?
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Curly Fries
Pulled up to store at 7:40pm on 1/31/2024. Greeted like normal, “what can I get for you?” I start to order and get an instant we are out of roast beef, it will be 10 to 30 minutes!?!?!?! Is that not the conerstone of your entire business? Plus it is over 2 hours until close. I said I’ll be back then, went to another stop and came back at 7:55pm. Again went to order and received the same response. I said that’s fine I will wait this is what my wife wants. I placed my order pulled to the window waited for another 5 minutes, was handed my bag and found they never put the roast beef sandwich on the order. So I drive back around and tell them once again, I will wait for the roast beef to be ready, so I pulled back around pay again and then proceeded to sit and wait at the curbside until 8:16 PM for the literal life blood of this company. Apparently Arby’s no longer has “The Meats”
Atmosphere: 1
Food: 1
Service: 1
Person working the front counter was completely rude! Restaurant was completely empty and I patiently waited for my order barely acknowledged that I was there then put food on table in bag and walked away. It was the taller gentlemen with the pre teen mustache. Not coming back and I only stopped because it was close to interstate.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tenders, Curly Fries, Roast Beef
Told when I got to the speaker they were out of Roast beef. They did not have the meats. Had to order chicken and fries. Chicken good fries were old and
Atmosphere: 3
Food: 2
Service: 4
Got the 3 piece fish, 5 piece hot honey BBQ chicken with fries from the drive-thru. Had to sit at the window waiting for Ethan, at the drive-thru to come back after we got our order handed to us. I asked for tarter sauce, he said there's no tarter sauce. I also had to request for ketchup and napkins to go with my order.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Curly Fries
Rude staff that needs to be removed and start from the ground up, I expected more from Arby's shame on you for having such smug
Atmosphere: 1
Food: 2
Service: 1
They have forgotten the cheddar on my beef n cheddar twice. Absolutely disgusting. I’m probably going to kill myself because of it.
Service: 1
Classic Roast Beef and fries we good but service was slow.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Twice now, I have gone through there and told the person taking the order and the person at the window what sauces I wanted. Both times, I never got my sauces. How hard is it to pay attention and put two little sauces in the bag? Today, they were out of roast beef at 6 pm. What is happening there?
Food: 4
Service: 2
Recommended dishes: Chicken Tenders
If you want mediocre service, this location has it!1. I asked for a beef-n-cheddar, I got a regular beef. 2. I asked for ranch, I didn’t get any sauce. 3. I asked for coke, I got Tea.I know, I know. It’s my fault for believing I could trust my order to be complete. I drove off without checking and to my surprise, I didn’t get what I paid for! That’s on me.This seems to be a common problem with ALL the fast food places on Hardin Valley. Convenience is beginning to be inconvenient and annoying. Next time I want to spend $$$$ on food, It won’t be at this location.
Not only did I wait for my food which the kid at the window did apologize for but I got home( I live right down the road) and sandwich was not what I ordered and my fries were very cold! I’m extremely upset… want to say something else but I won’t!!
They are a too expensive..their shakes got smaller but price got higher
Just went through the drive-through, and the fries were clearly old and had no salt whatsoever . The workers seemed lazy and unclean.