I went with my husband tonight. We ordered a double roast beef meal and 2 ham and cheese sandwiches. The woman at the window had to finish her conversation with a coworker before she took payment and then we got all the way home because how hard is it to put 2 ham sandwiches in a bag, and we got all roast beef. The fact that she repeated our order back to us and it was still wrong is unacceptable. Also the fact that she had to finish her conversation before taking payment was unacceptable as well. For $21 for a meal and two sandwiches in a fast food drive thru is ridiculous especially it being wrong. I will think twice about ordering from this location during this time of the day. Do better.
Atmosphere: 1
Food: 1
Service: 1
RandaFoster
I ordered a french dip through doordash after not eating all day and just getting off work. they forgot the sauce that comes with it, the main part of the french dip. and the sandwich was ice cold. not what i had hoped at all
mike russell
I usually don't rate fast food but I went today because I was in the area and this was the best and nicest people that worked there. They went out of their way to make sure everything was perfect. Had the steak and cheese and it was delicious. But it was the people that made this place great. Will visit again soon. We ate there around 4pm on July 3rd. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Shalom Lieberman
Couldn’t hear anyone at the speaker so drove up to the window. There was a male worker standing there on the phone for about 5 minutes and just ignored me. A female worker finally came up and took my order. She brought it out and I went home. I was stupid and didn’t look at it until I was inside and of course it was wrong. I drove all the way back up there and same thing at the speaker so I pulled back up to the window and the same guy that was standing on the phone earlier walked by the window looking directly at me 4 times and didn’t come to the window, even after beeping my horn. The female worker finally walked by and realized I was waiting there. I tried to tell her someone walked by and ignored me multiple times and she blamed it on the line cook. He then came up to the window to ask if I thought he looked at me, haha. I told him it was the other guy. They fixed their mistake though
Atmosphere: 2
Food: 3
Service: 2
Stephanie
It used to be a great spot, customer service and food was outstanding, it went down hill. It's just convenient when I'm in the area but I don't want to go back after the last few experiences.
Atmosphere: 2
Food: 3
Service: 1
Jerry Burns
All great except bathroom. That needed a bit of attention.
Atmosphere: 4
Food: 5
Service: 5
Cale Hensley
Bring back the jalapeno poppers, are you all outside of your mind?
Atmosphere: 1
Food: 1
Service: 5
Michael Palmer
It's the only Arby's in Knoxville that I would go to. Fresh food that doesn't skimp on portions, Incredibly clean and a very courteous and helpful staff. Steven was a delight to deal with.
Atmosphere: 5
Food: 5
Service: 5
Jonathan “LeeroyJenkns” Hammons
Great food, had to wait for the fish sandwiches but they were super fresh.
Atmosphere: 5
Food: 5
Service: 5
Richard Gibbs
Don’t know what’s happened here used to be great food and service l went there today for lunch ordered online as usual l went inside no smiles and forgot my sandwich and had to go back to the restaurant and get it no apologies or nothing
Love the Broadway location! The staff is super friendly! Great Service! 👍
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Curly Fries
Vested Solutions
My dasher was waiting at the store for over 20 min to get my order. Also you have a phone number that doesn't work listed!! Managers need to manage their business better! Dasher got to my house and my food was cold af.
Nicholas Berry
After a long hard day working in construction and I decide that my dinner for tonight is Arby's I'd really appreciate it if I would get what I've asked for. This makes the 4th time I've not only been disrespected but my order is all messed up. And the wonderful manager that's on duty tonight.. instead of handling and taking care of her customers complaints she turns around hangs up and then shuts the phones off. Her name is Christy. I don't even bother going for a refund bc again get accused AND disrespected.
Food: 1
Evans Lyne
Took so long I think they had to kill the cow. I like the food but it’s so slow that I doubt I will be back.
I went with my husband tonight. We ordered a double roast beef meal and 2 ham and cheese sandwiches. The woman at the window had to finish her conversation with a coworker before she took payment and then we got all the way home because how hard is it to put 2 ham sandwiches in a bag, and we got all roast beef. The fact that she repeated our order back to us and it was still wrong is unacceptable. Also the fact that she had to finish her conversation before taking payment was unacceptable as well. For $21 for a meal and two sandwiches in a fast food drive thru is ridiculous especially it being wrong. I will think twice about ordering from this location during this time of the day. Do better.
Atmosphere: 1
Food: 1
Service: 1
I ordered a french dip through doordash after not eating all day and just getting off work. they forgot the sauce that comes with it, the main part of the french dip. and the sandwich was ice cold. not what i had hoped at all
I usually don't rate fast food but I went today because I was in the area and this was the best and nicest people that worked there. They went out of their way to make sure everything was perfect. Had the steak and cheese and it was delicious. But it was the people that made this place great. Will visit again soon. We ate there around 4pm on July 3rd. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Couldn’t hear anyone at the speaker so drove up to the window. There was a male worker standing there on the phone for about 5 minutes and just ignored me. A female worker finally came up and took my order. She brought it out and I went home. I was stupid and didn’t look at it until I was inside and of course it was wrong. I drove all the way back up there and same thing at the speaker so I pulled back up to the window and the same guy that was standing on the phone earlier walked by the window looking directly at me 4 times and didn’t come to the window, even after beeping my horn. The female worker finally walked by and realized I was waiting there. I tried to tell her someone walked by and ignored me multiple times and she blamed it on the line cook. He then came up to the window to ask if I thought he looked at me, haha. I told him it was the other guy. They fixed their mistake though
Atmosphere: 2
Food: 3
Service: 2
It used to be a great spot, customer service and food was outstanding, it went down hill. It's just convenient when I'm in the area but I don't want to go back after the last few experiences.
Atmosphere: 2
Food: 3
Service: 1
All great except bathroom. That needed a bit of attention.
Atmosphere: 4
Food: 5
Service: 5
Bring back the jalapeno poppers, are you all outside of your mind?
Atmosphere: 1
Food: 1
Service: 5
It's the only Arby's in Knoxville that I would go to. Fresh food that doesn't skimp on portions, Incredibly clean and a very courteous and helpful staff. Steven was a delight to deal with.
Atmosphere: 5
Food: 5
Service: 5
Great food, had to wait for the fish sandwiches but they were super fresh.
Atmosphere: 5
Food: 5
Service: 5
Don’t know what’s happened here used to be great food and service l went there today for lunch ordered online as usual l went inside no smiles and forgot my sandwich and had to go back to the restaurant and get it no apologies or nothing
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Love the Broadway location! The staff is super friendly! Great Service! 👍
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Curly Fries
My dasher was waiting at the store for over 20 min to get my order. Also you have a phone number that doesn't work listed!! Managers need to manage their business better! Dasher got to my house and my food was cold af.
After a long hard day working in construction and I decide that my dinner for tonight is Arby's I'd really appreciate it if I would get what I've asked for. This makes the 4th time I've not only been disrespected but my order is all messed up. And the wonderful manager that's on duty tonight.. instead of handling and taking care of her customers complaints she turns around hangs up and then shuts the phones off. Her name is Christy. I don't even bother going for a refund bc again get accused AND disrespected.
Food: 1
Took so long I think they had to kill the cow. I like the food but it’s so slow that I doubt I will be back.
Food: 4
Service: 2
Who doesn't love the meats?
Atmosphere: 4
Food: 5
Service: 4
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