I waited about five minutes before anyone acknowledged me at the counter, and during that time a couple of other customers were also waiting and eventually left. When staff were present, there wasn’t much engagement or urgency.
Music with explicit language was playing loudly in the kitchen area, which didn’t feel appropriate for a customer-facing environment. I also noticed what appeared to be cigarette ash on the floor, which raised concerns about cleanliness.
There is plenty of parking, but that’s really the only positive from this visit. Overall, the lack of customer service and cleanliness issues made this a very poor experience.
Atmosphere: 1
Service: 1
Brandon WEEKS (Diego Weeks)
I love their burgers the Whopper burgers
Atmosphere: 5
Food: 5
Service: 5
William Qualls
The staff is very rude and unprofessional our order was wrong and when we went up to tell them about it the lady immediately got loud yelling and threatening us. The manager comes out at least gives us a refund then says we have to leave. Doesn't say a word to the worker whose acting like a wild crazy woman in front of other customers. This place is no where near a 5 star & honestly looks like it needs to be condemned oh let's not forgot the insane amount of homeless people that hangout inside and outside of the restaurant all day.
Atmosphere: 1
Food: 1
Service: 1
Michael Walker
just not interested in food
Atmosphere: 5
Food: 2
Service: 3
Shae
ordered on app, place does not close till 12, pulled up at 11, they told me they're gonna shut down early but i can order on doordash, michelle was in the drive thru; burger king needs to bring some upper management down here fr
Atmosphere: 1
Food: 1
Service: 1
Emma Morgan
Just shut the place down at this point.
J Way
Lady be telling people 15mins wait really it’s not soon as I pulled down to park the worker bring the food out
Atmosphere: 1
Food: 1
Service: 1
shona griffin
Everything except my drinks and cheesy tots were wrong with my order including things I paid extra for. Two stars only because I usually have minimum issues here… 25 dollars literally wasted
Atmosphere: 2
Food: 2
Service: 2
Lisa Whitehurst
When placing our order we asked for the patty to be fresh and hot. Had to return the burger because it wasn't hot. The table was very dirty and sticky. It felt like the AC was off. Will not return to this location.
Atmosphere: 2
Food: 2
Service: 5
Heidi Yates
After an absolutely horrible experience at the Broadway location that I ended up driving off without my food, I came to the Merchants location and got STELLAR service from start to finish! They were fast, efficient and kind! I just want to give credit where it's due. Thank you!
Great place excellent food n service that matched. Gotta stop back soon
Atmosphere: 5
Food: 5
Service: 5
Roberta Sims
5 stars says it all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Onion Rings
Jeremy Ashley (wcscmaster)
They got this thing figured out. If you order online and try to get help because they left out items(which im pretty sure they are trying to do, due to all the doordash unaccountability (increased profits is a win)), they will send you an email stating they are trying to help and give you options for a refund, but then there is no way to contact them at all(replying to email doesn't work). Avoid this location unless you go in person and want to stay at the drive thru window and check your bag and every sandwich! If you want what you ordered this is the only way!
Atmosphere: 1
Food: 1
Service: 1
Andree Jameel Ruiz Arce
The food is good,but the restroom is a little bit old, but works
Atmosphere: 3
Food: 5
Service: 4
Jennifer Beavers
For a store that gets little to no business they still can't make the food the way you order it. Even on remakes they still messed it up. Not going to the Emory Road location again.
Food: 2
Service: 1
Recommended dishes: Fries, Burger, Onion Rings, French Fries
I waited about five minutes before anyone acknowledged me at the counter, and during that time a couple of other customers were also waiting and eventually left. When staff were present, there wasn’t much engagement or urgency.
Music with explicit language was playing loudly in the kitchen area, which didn’t feel appropriate for a customer-facing environment. I also noticed what appeared to be cigarette ash on the floor, which raised concerns about cleanliness.
There is plenty of parking, but that’s really the only positive from this visit. Overall, the lack of customer service and cleanliness issues made this a very poor experience.
Atmosphere: 1
Service: 1
I love their burgers the Whopper burgers
Atmosphere: 5
Food: 5
Service: 5
The staff is very rude and unprofessional our order was wrong and when we went up to tell them about it the lady immediately got loud yelling and threatening us. The manager comes out at least gives us a refund then says we have to leave. Doesn't say a word to the worker whose acting like a wild crazy woman in front of other customers. This place is no where near a 5 star & honestly looks like it needs to be condemned oh let's not forgot the insane amount of homeless people that hangout inside and outside of the restaurant all day.
Atmosphere: 1
Food: 1
Service: 1
just not interested in food
Atmosphere: 5
Food: 2
Service: 3
ordered on app, place does not close till 12, pulled up at 11, they told me they're gonna shut down early but i can order on doordash, michelle was in the drive thru; burger king needs to bring some upper management down here fr
Atmosphere: 1
Food: 1
Service: 1
Just shut the place down at this point.
Lady be telling people 15mins wait really it’s not soon as I pulled down to park the worker bring the food out
Atmosphere: 1
Food: 1
Service: 1
Everything except my drinks and cheesy tots were wrong with my order including things I paid extra for. Two stars only because I usually have minimum issues here… 25 dollars literally wasted
Atmosphere: 2
Food: 2
Service: 2
When placing our order we asked for the patty to be fresh and hot. Had to return the burger because it wasn't hot. The table was very dirty and sticky. It felt like the AC was off. Will not return to this location.
Atmosphere: 2
Food: 2
Service: 5
After an absolutely horrible experience at the Broadway location that I ended up driving off without my food, I came to the Merchants location and got STELLAR service from start to finish! They were fast, efficient and kind! I just want to give credit where it's due. Thank you!
Atmosphere: 5
Service: 5
Restaurantji Recommends
Great place excellent food n service that matched. Gotta stop back soon
Atmosphere: 5
Food: 5
Service: 5
5 stars says it all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Onion Rings
They got this thing figured out. If you order online and try to get help because they left out items(which im pretty sure they are trying to do, due to all the doordash unaccountability (increased profits is a win)), they will send you an email stating they are trying to help and give you options for a refund, but then there is no way to contact them at all(replying to email doesn't work). Avoid this location unless you go in person and want to stay at the drive thru window and check your bag and every sandwich! If you want what you ordered this is the only way!
Atmosphere: 1
Food: 1
Service: 1
The food is good,but the restroom is a little bit old, but works
Atmosphere: 3
Food: 5
Service: 4
For a store that gets little to no business they still can't make the food the way you order it. Even on remakes they still messed it up. Not going to the Emory Road location again.
Food: 2
Service: 1
Recommended dishes: Fries, Burger, Onion Rings, French Fries
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