Everything except my drinks and cheesy tots were wrong with my order including things I paid extra for. Two stars only because I usually have minimum issues here… 25 dollars literally wasted
Atmosphere: 2
Food: 2
Service: 2
Lisa Whitehurst
When placing our order we asked for the patty to be fresh and hot. Had to return the burger because it wasn't hot. The table was very dirty and sticky. It felt like the AC was off. Will not return to this location.
Atmosphere: 2
Food: 2
Service: 5
Heidi Yates
After an absolutely horrible experience at the Broadway location that I ended up driving off without my food, I came to the Merchants location and got STELLAR service from start to finish! They were fast, efficient and kind! I just want to give credit where it's due. Thank you!
Atmosphere: 5
Service: 5
Debra Gilliam
Great place excellent food n service that matched. Gotta stop back soon
Atmosphere: 5
Food: 5
Service: 5
Roberta Sims
5 stars says it all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Onion Rings
Jeremy Ashley (wcscmaster)
They got this thing figured out. If you order online and try to get help because they left out items(which im pretty sure they are trying to do, due to all the doordash unaccountability (increased profits is a win)), they will send you an email stating they are trying to help and give you options for a refund, but then there is no way to contact them at all(replying to email doesn't work). Avoid this location unless you go in person and want to stay at the drive thru window and check your bag and every sandwich! If you want what you ordered this is the only way!
Atmosphere: 1
Food: 1
Service: 1
Andree Jameel Ruiz Arce
The food is good,but the restroom is a little bit old, but works
Atmosphere: 3
Food: 5
Service: 4
Jennifer Beavers
For a store that gets little to no business they still can't make the food the way you order it. Even on remakes they still messed it up. Not going to the Emory Road location again.
Food: 2
Service: 1
Recommended dishes: Fries, Burger, Onion Rings, French Fries
Mateo Francisco
02/13 5:12pm came to the drive-thru to order some food. Silence for 2 mins until I said “hello”. I was to told to wait awhile in which I did for an additional 7 mins. I then asked “how much longer do I have to wait” and was asked to order with an attitude. I then drove off as I saw no reason to spend money at place that actively discourages paying customers
My food was absolutely disgusting. I used the app so when I went in for a refund they said I had to use the app - fine. Except they refused to refund my money instead giving me a $10 credit. So they stole from me, refused to give my money back instead saying we messed up sure but here's store credit. The meal cost more than an hours work for me.
No one at this store seems to care about anything. If your order is wrong, they argue with you. They are consistently out of biscuits BEFORE breakfast is supposed to be over. The dining room is gross, the ketchup packets are stuck together. As I'm sitting in the parking lot writing this, people just brought outside food into the dining room which is a clear health code violation but the food is probably a million times better. The world would be a better place if this store was shut down.
Atmosphere: 1
Food: 1
Service: 1
Tammy Hopkins
I went through drive thru 10 minutes ago on merchants drive and I paid 14 dollars for a whopper with cheese and cheese tots a chocolate shake and frozen coke and I got home and my order was wrong except for the shake and I will not be back very dissatisfied with this store thanks for not making sure you give people the right orders
Mark Kracke
The food was really good and fresh. Fast friendly service.
Everything except my drinks and cheesy tots were wrong with my order including things I paid extra for. Two stars only because I usually have minimum issues here… 25 dollars literally wasted
Atmosphere: 2
Food: 2
Service: 2
When placing our order we asked for the patty to be fresh and hot. Had to return the burger because it wasn't hot. The table was very dirty and sticky. It felt like the AC was off. Will not return to this location.
Atmosphere: 2
Food: 2
Service: 5
After an absolutely horrible experience at the Broadway location that I ended up driving off without my food, I came to the Merchants location and got STELLAR service from start to finish! They were fast, efficient and kind! I just want to give credit where it's due. Thank you!
Atmosphere: 5
Service: 5
Great place excellent food n service that matched. Gotta stop back soon
Atmosphere: 5
Food: 5
Service: 5
5 stars says it all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Onion Rings
They got this thing figured out. If you order online and try to get help because they left out items(which im pretty sure they are trying to do, due to all the doordash unaccountability (increased profits is a win)), they will send you an email stating they are trying to help and give you options for a refund, but then there is no way to contact them at all(replying to email doesn't work). Avoid this location unless you go in person and want to stay at the drive thru window and check your bag and every sandwich! If you want what you ordered this is the only way!
Atmosphere: 1
Food: 1
Service: 1
The food is good,but the restroom is a little bit old, but works
Atmosphere: 3
Food: 5
Service: 4
For a store that gets little to no business they still can't make the food the way you order it. Even on remakes they still messed it up. Not going to the Emory Road location again.
Food: 2
Service: 1
Recommended dishes: Fries, Burger, Onion Rings, French Fries
02/13 5:12pm came to the drive-thru to order some food. Silence for 2 mins until I said “hello”. I was to told to wait awhile in which I did for an additional 7 mins. I then asked “how much longer do I have to wait” and was asked to order with an attitude. I then drove off as I saw no reason to spend money at place that actively discourages paying customers
Atmosphere: 1
Service: 1
Oh I had it my way
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Restaurantji Recommends
My food was absolutely disgusting. I used the app so when I went in for a refund they said I had to use the app - fine. Except they refused to refund my money instead giving me a $10 credit. So they stole from me, refused to give my money back instead saying we messed up sure but here's store credit. The meal cost more than an hours work for me.
Atmosphere: 1
Food: 1
Service: 1
It was OK
Vegetarian options: Na
Dietary restrictions: Nor sure
Parking: Na
Kid-friendliness: Yes
Wheelchair accessibility: No
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Chicken Fries, Crispy Chicken, Burger, Sandwich, Double Whopper, French Fries, Sausage Biscuit, Original Chicken Sandwich, Double Cheeseburger, Cheesy Tots, Cheeseburger, Whopper Jr, Whopper Patty, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
No one at this store seems to care about anything. If your order is wrong, they argue with you. They are consistently out of biscuits BEFORE breakfast is supposed to be over. The dining room is gross, the ketchup packets are stuck together. As I'm sitting in the parking lot writing this, people just brought outside food into the dining room which is a clear health code violation but the food is probably a million times better. The world would be a better place if this store was shut down.
Atmosphere: 1
Food: 1
Service: 1
I went through drive thru 10 minutes ago on merchants drive and I paid 14 dollars for a whopper with cheese and cheese tots a chocolate shake and frozen coke and I got home and my order was wrong except for the shake and I will not be back very dissatisfied with this store thanks for not making sure you give people the right orders
The food was really good and fresh. Fast friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Sandwich
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