Charleys Cheesesteaks

The food was so good but the workers had horrible attitudes with all the customers in line.

Atmosphere: 1

Food: 3

Service: 1

Undercooked fries, bland and flavorless steak, they can't even melt the cheese fully. No longer provide a tray, so good luck carrying your items without making a mess. Used to be the best place in Knoxville to get a cheesesteak, now near the bottom.

Atmosphere: 2

Food: 1

Service: 2

Our family ate here on October 12th, shortly after we are to go through the mall we all got a very upset stomach, all night into the afternoon. Never will I ever eat here again

I don't think I've ever been asked if I wanted lettuce, tomatoes, mayo and pickles on my Philly cheese steak sandwich 🤣🤣 very original of this place

Atmosphere: 3

Food: 2

Service: 1

The food is delicious the lemonade has pulp wich I love but I understand how some might not the service was fast and professional and polite the prices are reasonable this has been a good first try for me i hope this place does well

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Philly Cheesesteak, Cheese Fries

Absolutely worst customer service ever. Ordered my son and myself sandwiches drinks, and fries. They wanted 28 dollars for a that which my son didn’t even get what he wanted. Then they wanted to argue with me about it.

Atmosphere: 1

Food: 3

Service: 1

The food is good but this location is run by idiots.

Cook to order food and fries can't get that at McDonald's or anyplace else for that matter and it doesn't take then 25min to complete an order. The line on a busy day you you might spend 5 minutes tops. I Love this place got some really good

Wheelchair accessibility: They do have ramps at some of the entrances and elevators for those who chose to park in the parking garage...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Philly & Fresh Cut Fries, Chicken California

Best place in the mall to get a bite.

Atmosphere: 5

Food: 5

Service: 5

Cooked-to-order menu is good. There is a little difficulty with communicating food order to the staff due to noise level being loud on busy days during the Holidays. Food has always been the best overall choice in the Food Court here. Understanding English has been a little bit of a problem on occasion. Gourmet fries are awesome!

Atmosphere: 1

Food: 4

Service: 3

Recommended dishes: Cheese Fries, Ultimate Fries, Regular Philly Cheesesteak, Philly Cheese Steak Sandwich, Original Fries

The janitor was staring like a serial killer at the girl offering samples in the mall, but the chicken teriyaki was on point. Ranch cheese fries were hands down the best I've had from a sandwich shop. There is a reason this restaurant has maintained a presence in this city for so long.

Atmosphere: 4

Food: 5

Service: 5

The janitor was staring like a serial killer at the girl offering samples in the mall, but the chicken teriyaki was on point. Ranch cheese fries were hands down the best I've had from a sandwich shop. There is a reason this restaurant has maintained a presence in this city for so long.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheese Fries

I will suggest DON'T spend your money with these rude people! The food is too pricey for some mediocre cheese steak. They will lie to your face about not having ketchup, malt vinegar, and/ or any sauce you may want to go in the packets. The manager name is Emeralda. She is a female dog.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Philly Cheesesteak

Service was terrible. No trays are provided and if you are 1 person it’s practically impossible to carry the food in the individual trays. No offer to help or bag it up. Food was cold and bland. This use to be the best place to eat at the mall. They always had lines and the food was hot and fresh. Not anymore there are several options that are much better and also $13 plus for a small combo meal. Expensive and Yuck

Atmosphere: 4

Food: 1

Service: 1

Workers were making a sandwich, it was 1015. I stood in front of the cash register for a few minutes, neither of the 2 employees came to me. I walked to them and asked if they were open, she rudely said no. She could have walked down and told me, since all lights were on and they were making food. They're supposed to open at 10. We walked down to Chic fil A, ordered food, walked back by them and they were taking orders. Will never buy from again, terrible customer service.

Service: 1