I’m the general manager of a local donut shop, and as part of my regular marketing outreach, I hand-deliver fresh donuts to various businesses in our community — not to ask for anything, but simply to say thank you for what they do. On this particular visit, I stopped by this location with the same intention: to extend a small act of kindness.
I was greeted by a lovely hostess who was genuinely excited about the gesture and offered to grab her manager so I could explain what I was doing. As she walked away, I clearly overheard a voice from the back — the manager — say, “What does she want?” followed by “What is she trying to get for free?”
Let me be very clear: I wasn’t there looking for a handout. I wasn’t there selling anything. I was there trying to do something good. What I received in return was condescension, judgment, and a complete lack of professionalism — not just in tone, but in the fact that those comments were made loud enough for me to hear at the front of the restaurant.
That experience was embarrassing, frustrating, and disappointing. I felt like I was being treated as a nuisance instead of a guest or neighbor.
Customer service isn’t just about how you treat paying customers — it’s about how you treat people. If you can’t handle a simple act of goodwill without assuming someone is out to take advantage of you, then perhaps some serious retraining is in order — and a deeper look at how your team speaks about others when they think no one is listening.
I used to visit this location often. But after this experience, I won’t be back — and I won’t be spending another dime at this location.
Do better. Be better. Because people notice.
Travis Elliott
Genes wings are insane. Suzanne did an awesome job dealing with the tvs
Food: 5
Service: 5
ggameing 551
Good food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Pot Pie, Homemade Onion Rings, Burger, Buffalo Mac and Cheese
Carol
I had not eaten here in quite some time. But totally enjoyed my lunch here with a friend. The food was great. The service was great. I’ll be back more often.!
Atmosphere: 5
Food: 5
Service: 5
Pam Akridge
👍👍👍
Atmosphere: 5
Food: 4
Service: 5
Amanda Hughes
This place has not been good in so many years. The Kingston pike is okay but this place taste like old microwave food and the parking is horrendous
Atmosphere: 4
Food: 2
Service: 4
Jason Bryant
My first time here and it was great. I had Thai wings and a salad.
Atmosphere: 5
Food: 5
Service: 5
Fred Ford
Double Dogs in West Knoxville, Tennessee, is a fantastic spot for sports enthusiasts and dog lovers alike. Located at 8910 Kingston Pike, this sports bar offers a casual and welcoming atmosphere perfect for enjoying a game with friends or family. The decor is fun and dog-themed, with photos of the founder’s dogs, Bo and Chancey, adding a personal touch1.
The menu at Double Dogs is extensive, featuring a variety of pub favorites. Standout dishes include the Stroganoff Mac and Cheese, Bo’s Dog Bowl Nachos, and the Blue Cheese Burger2. The food is consistently praised for its quality and flavor, making it a hit among regulars and newcomers. They also offer a selection of craft beers, including their signature Diddley Lager, with a portion of the proceeds supporting local humane societies1.
Service at Double Dogs is top-notch. The staff is friendly, attentive, and always ready to accommodate special requests2. Whether you’re there for a quick bite or a leisurely meal, you’ll feel well taken care of.
The outdoor patio is dog-friendly, making it a great place to bring your furry friends. With plenty of TVs showing the latest sports games, it’s an ideal spot to catch all the action while enjoying delicious food and drinks1.
Overall, Double Dogs is a must-visit in West Knoxville. Its combination of great food, excellent service, and a fun, dog-friendly atmosphere makes it a standout choice for dining out. Highly recommended!
1: Double Dogs 2: Tripadvisor
Kenneth Webber
Great place to have food and drinks and conversation with others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Lyle Ciardi
Our server was a young cat with a flowy middle part…(hunter) homie was a young hustler. The sauce with the fingers was electric. Highly recommed, these fingers got me barking BOW WOW 🐶🐾
Nice place, cold beer. It unfortunately gets loud when there's a game on.
Parking: It can be limited when games are on and at lunchtime.
Wheelchair accessibility: It can be a bit difficult since you have to jump up a sidewalk curb then go through two entry doors. Normally, their folks will hold the door for you.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Pot Pie, Burger, Bo's Dog Bowl Nachos, Breakfast Dog
Connor took awesome care of us tonight. We had a big group of over 20 adults during the UT football game. He kept up with all of our drinks and was very attentive to the table. Great service all-round.
I’m the general manager of a local donut shop, and as part of my regular marketing outreach, I hand-deliver fresh donuts to various businesses in our community — not to ask for anything, but simply to say thank you for what they do. On this particular visit, I stopped by this location with the same intention: to extend a small act of kindness. I was greeted by a lovely hostess who was genuinely excited about the gesture and offered to grab her manager so I could explain what I was doing. As she walked away, I clearly overheard a voice from the back — the manager — say, “What does she want?” followed by “What is she trying to get for free?” Let me be very clear: I wasn’t there looking for a handout. I wasn’t there selling anything. I was there trying to do something good. What I received in return was condescension, judgment, and a complete lack of professionalism — not just in tone, but in the fact that those comments were made loud enough for me to hear at the front of the restaurant. That experience was embarrassing, frustrating, and disappointing. I felt like I was being treated as a nuisance instead of a guest or neighbor. Customer service isn’t just about how you treat paying customers — it’s about how you treat people. If you can’t handle a simple act of goodwill without assuming someone is out to take advantage of you, then perhaps some serious retraining is in order — and a deeper look at how your team speaks about others when they think no one is listening. I used to visit this location often. But after this experience, I won’t be back — and I won’t be spending another dime at this location. Do better. Be better. Because people notice.
Genes wings are insane. Suzanne did an awesome job dealing with the tvs
Food: 5
Service: 5
Good food
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Pot Pie, Homemade Onion Rings, Burger, Buffalo Mac and Cheese
I had not eaten here in quite some time. But totally enjoyed my lunch here with a friend. The food was great. The service was great. I’ll be back more often.!
Atmosphere: 5
Food: 5
Service: 5
👍👍👍
Atmosphere: 5
Food: 4
Service: 5
This place has not been good in so many years. The Kingston pike is okay but this place taste like old microwave food and the parking is horrendous
Atmosphere: 4
Food: 2
Service: 4
My first time here and it was great. I had Thai wings and a salad.
Atmosphere: 5
Food: 5
Service: 5
Double Dogs in West Knoxville, Tennessee, is a fantastic spot for sports enthusiasts and dog lovers alike. Located at 8910 Kingston Pike, this sports bar offers a casual and welcoming atmosphere perfect for enjoying a game with friends or family. The decor is fun and dog-themed, with photos of the founder’s dogs, Bo and Chancey, adding a personal touch1.
The menu at Double Dogs is extensive, featuring a variety of pub favorites. Standout dishes include the Stroganoff Mac and Cheese, Bo’s Dog Bowl Nachos, and the Blue Cheese Burger2. The food is consistently praised for its quality and flavor, making it a hit among regulars and newcomers. They also offer a selection of craft beers, including their signature Diddley Lager, with a portion of the proceeds supporting local humane societies1.
Service at Double Dogs is top-notch. The staff is friendly, attentive, and always ready to accommodate special requests2. Whether you’re there for a quick bite or a leisurely meal, you’ll feel well taken care of.
The outdoor patio is dog-friendly, making it a great place to bring your furry friends. With plenty of TVs showing the latest sports games, it’s an ideal spot to catch all the action while enjoying delicious food and drinks1.
Overall, Double Dogs is a must-visit in West Knoxville. Its combination of great food, excellent service, and a fun, dog-friendly atmosphere makes it a standout choice for dining out. Highly recommended!
1: Double Dogs 2: Tripadvisor
Great place to have food and drinks and conversation with others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Our server was a young cat with a flowy middle part…(hunter) homie was a young hustler. The sauce with the fingers was electric. Highly recommed, these fingers got me barking BOW WOW 🐶🐾
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food, a little loud and crowded but has a fun atmosphere.
Atmosphere: 5
Food: 4
Service: 4
They are consistent with food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers Bow Wow, Burger
Nice place, cold beer. It unfortunately gets loud when there's a game on.
Parking: It can be limited when games are on and at lunchtime.
Wheelchair accessibility: It can be a bit difficult since you have to jump up a sidewalk curb then go through two entry doors. Normally, their folks will hold the door for you.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Pot Pie, Burger, Bo's Dog Bowl Nachos, Breakfast Dog
Good food and great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers Bow Wow, Buffalo Chicken, Burger, Wings
Connor took awesome care of us tonight. We had a big group of over 20 adults during the UT football game. He kept up with all of our drinks and was very attentive to the table. Great service all-round.
Atmosphere: 5
Food: 5
Service: 5
Loading...