Dunkin'
6115 Asheville Hwy, Knoxville
(865) 657-1357
Recent Reviews
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Pulled up for caffeine and caught attitude before I even ordered. Then she hands out the drive-thru tip tablet like I’m donating to the Dunkin’ Emotional Support Fund. I hit “no tip” (wonder why?) and suddenly the passive-aggressive commentary starts. Little remarks. Extra tone. Enough sarcasm to sweeten my coffee without sugar. Tipping culture is officially wild. Be nice first, then ask for a tip — not rude, then shocked when the tip doesn’t magically appear. Funny thing is, I WOULD have tipped if the interaction hadn’t already felt like a roast session. Coffee was fine. The attitude? Needed a filter.
Always seems good with fast service which is nice to see given where this restaurant is located. Keep it up.
Atmosphere: 5
Food: 5
Service: 5
Super clean, nice employees. Great place to grab coffee and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Long wait in drive thru, ordered a wrap sandwich meal, got the wrap with what appeared to have an egg half a sausage and the flat bread was stale and and hard, got a flavored ice coffee with no flavor, and 4 little hash rounds. I will never go back again to any dunking donuts ever. Duck Duck donuts needs to open up on the east side
Atmosphere: 1
Food: 1
Service: 1
They were very friendly and fast. They were well trained. They were fast and efficient.
Atmosphere: 5
Food: 5
Service: 5
We stopped before noon and they were out of almost every type of donut. We found this out after spending over 15 minutes painstakingly ordering at the kiosk and paying (only way to order in the store - no way to order from a person or see what donuts available). The worker was apologetic, but why didn’t they warn us they were out of so many items? Dunkin is a rare treat for us - my kids were so disappointed.
Atmosphere: 1
Food: 1
Service: 1
Great coffee!
Atmosphere: 5
Food: 5
Service: 5
The iced coffee and munchkins are great!
Atmosphere: 5
Food: 5
Service: 5
Multiple times I’ve came to this store and had a mobile order and bacon is cold and BURNT
Food: 1
Stopped to grab a coffee at this location when I went inside to order a cup there was a hand written sign that said order at the kiosk or go through the drive through. There was four ladies behind the counter three were standing in a circle having a great chat with each other (not working) pretty shocking customer service experience, I just walked out.
Restaurantji Recommends
Rude, Disappointing Staff. The only stop on our cross country trip that was not even slightly hospitable and respectful.
Atmosphere: 1
Food: 4
Service: 1
Absolutely had to leave a 1 star review after paying almost 5 dollars for the most watery cold brew I've ever had. the staff was unbelievably rude and the replacement coffee was worse than the original. YUCK 🤮🤢
Atmosphere: 1
Food: 1
Service: 1
Always thrilled with the service here! Always get my order SPOT ON! Thank you!
Atmosphere: 5
Food: 5
Service: 5
I asked for a chi and it was extremely strong coffee. I believe I got someone elses order.
Atmosphere: 5
Food: 3
Service: 3
Always quick and easy, use the app to order and bypass the line straight to the drive thru window!
Service: 5
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