Dunkin'

4466 Western Ave, Knoxville
(865) 444-3917

Recent Reviews

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Keshadra Tate

The lil short haired girl is so freakin rude. She needs to be in the back taking out the trash or something. Store is a zoo since the last manager left.

Atmosphere: 2

Food: 3

Service: 1

Kathy Broussard

So was texting a new drink and the girl asked me a question didn't really know what was in the drink just wanted to tet it she was very nice then someone else came on the headset an literally yelled at us and was very rude then got my sausage egg n cheese croissant and the bottom was hard the sandwich was cold usually I have a good experience bit today was not one of them so to whom was rude learn how to handle public I also work fast food and I never talk to a customer the way I was talked to

Atmosphere: 2

Food: 1

Service: 1

Charles Coker

Very busy location. But employees look unprofessional. One gentlemen is wearing a dew rag and a hat that is worn side ways like he is in a rap video, pants to his knee's. I watched another employee come out side to get her beanie while wear rubber gloves just to come back inside and start grabbing donuts for a customer without changing the gloves.

Atmosphere: 1

Food: 5

Service: 1

Bridget Meadows

My daily go to place. I visit there twice a day. They are super friendly and nice. Order is always right, though recently noticed new people and have my drink not made correctly. I am not a complainer as I work in Customer Service Support…but when you are paying almost $9 for an Iced Cocoa Mocha Latte and add Espresso you kinda expect it. Lately I’ve had it handed with no topping ( whip cream, chocolate syrup and cocoa powder on top) started saying that it’s not fixed correctly. Feel bad, because it’s always been perfect and hate to be annoying but I would like what I order. Not sure if the training of newer people is not right or what. Hopefully this gets corrected or at least bring back the others. Overall I honestly love DUNKIN..😊

Atmosphere: 4

Food: 3

Service: 4

Peri Hall

Amy, my sweet darling Amy, you absolutely must go to therapy please as well as being retrained. Your service was insensitive to those with allergies and apathetic to people in general. My drink was made wrong twice, the first time the entire drink was wrong, having regular milk in it after clarifying multiple times I’m highly allergic and need oat milk, and the second time it was simply just the wrong drink although there was oat milk. Good job. Though what really prickled me was the nerve to talk behind me back as I left. The random up charge of 15¢ was also not necessary. I hope things get better for you Amy.

Atmosphere: 1

Food: 1

Service: 1

Lily Conover

I just moved down the road from this location a few months ago and have started going to this location a lot through the week, especially Saturday and Sunday mornings on my way to work. They always get my order right and are the sweetest and have the best energy.

Atmosphere: 5

Food: 5

Service: 5

Mike Carroll

Waited a long time in drive through before someone spoke to us

Atmosphere: 3

Food: 3

Service: 3

Oleksandr

I like their French vanilla coffee

Atmosphere: 5

Food: 5

Service: 5

Dee Compe

Awesome online then in-store service.

Atmosphere: 5

Food: 5

Service: 5

Shawn Ellis

Nice bathrooms

Atmosphere: 5

Food: 5

Service: 5

Emi D

This is my favorite Dunkin! They always get my coffee right and the night vibes are great. Very friendly 😊❤️

Casey Purkey

Quick and friendly service.

Atmosphere: 5

Food: 5

Service: 5

Brandon Widner

Lines always long, long wait. If it wasn't for my daughter's I wouldn't stop.

Atmosphere: 3

Food: 3

Service: 3

R G

Very slow and time matters on deliveries.

Mary Ellen Heuton

Our server was so sweet and helped me pick out a delicious drink.

Atmosphere: 5

Food: 5

Service: 5

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