Dunkin'
4829 N Broadway St, Knoxville
(865) 444-2962
Recent Reviews
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My favorite coffee place!!!!!
Food: 5
Service: 5
Recommended dishes: Assorted Chocolate Donuts, Bagel, Classic Donuts, Sausage Egg and Cheese, Iced Mocha Latte 3 Shots of Espresso, Doughnut, Peach and Spark Energy, Dunkin' Energy, Croissant
Great service, convenient to be able to meet a client and discuss business.
Atmosphere: 5
Food: 5
Service: 5
I ordered a toasted bagel with extra cream cheese. The bagel was barely toasted, darn near cold and there was barely enough cream cheese to cover both slices…
Atmosphere: 4
Food: 1
Service: 5
Service really went down hill, the wait time when there is more then one car,not exaggerating I. Drive through,is over 20 min, , the same coffee I roder everyday changes so drastically, sometimes it's great, other times it's undrinkable. Usually there is just one person working, and at least 2 others standing around. One more bad experience and they will loose a everyday customer. 5 times in a row it was over a 20 min drive through wait. The consistency on the same drink I order is very peculiar to me.
The lady at the front named Andrea was the sweetest and made my drink to perfection!
Atmosphere: 5
Food: 5
Service: 5
They never seems to amaze me on their delicious coffee plus my fur baby always gets her pup cup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Chocolate Donuts, Bagel, Doughnut, Dozen Donuts, Croissant
Anytime I come here they NEVER have munchkins and very little donuts. May as well not be a dunkin donuts if you don't have any donuts
Last 5 times I have ordered from here they have not included an item or just didnt mention the item wasnt coming with the order, while trying to keep the money. They try to steal from every customer I have spoken. DO NOT ORDER from here, they will try to take your money without exchange of goods or service. Its consistant, its eveytime, and detriment to a good company. Coffee is good though, but they might try to con you into buying two without giving you one.
Atmosphere: 1
Food: 4
Service: 1
Great people at window for a change!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Classic Donuts, Doughnut, Muffins
DD is my favorite coffee place. The staff at this location are always friendly. My only wish is that they had a dedicated lane for mobile order pickup!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant
Restaurantji Recommends
Never left a review in the 28 years of my existence. Today i got pissed off enough.
Went through the drive-thru and ordered an ice coffee.. she gave me a hot coffee at the window and i said, "Oh, that is supposed to be an ice coffee can you remake it, she dumped the hot coffee into an ice coffee cup full of ice and handed it to me... grabbing the top i didnt notice untill i drove off that the cup was hot. Turned all of the ice into water in about 3 minutes and i ended up with a luke warm watered down coffee on Sunday. Should have went back but i didnt have time.
Atmosphere: 1
Service: 1
This Dunkin’ team is amazing! My truck broke down right at the drive through menu and the team came and helped my push my F-350 (gross weight of 8,800 lbs) out of the drive-thru into a parking spot for repairs. Big thank you and shout out to Andrea, Angel, Trey, and a very kind customer, for helping me move my truck.
Great customer service and very friendly team 👍
Service: 5
They really hate to see you. No part of my order was correct, not even close, the donut was actually the opposite of what I ordered. You come through here, you get what you get and if there are more than 3 cars in the drive through its not even worth it. There is no standard or expectation, after being walked by and ignored five or six times you just sigh and leave. Restaurant full of people and nobody has their food. Based on the time and hassle, its actually cheaper to get starbucks. Would love to see the management/staff change, its a great location.
Atmosphere: 1
Food: 1
Service: 1
Ordered a coffee from the mobile app for drive thru pick up. I live 2 mins from this location. The drive through line was long but so was the line inside. I waited almost 40 minutes in the drive through just to get to the window. When I finally got to the window a man not even dressed like an employee with a visibly dirty t shirt and jeans handed me my coffee which after almost an hour was watered down so bad that there wasn’t much flavor. The line inside was so long I didn’t want to have to go in and wait in another line forever just to get a new coffee. I hope this is a one off, but I lost almost an hour just to pick up something already paid for.
Atmosphere: 2
Food: 2
Service: 1
Jelly in donut looked molded took an hour to get our order doing everyone else’s order but ours
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns, Doughnut
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