The staff is always very kind and quick with my orders. A couple of things I would appreciate is including a couple napkins without having to ask and using the little wax/parchment sheets to fill a donut order and keep donuts from sticking to the inside of the bag. Maybe they're not used anymore, but should. Gloves aren't enough... so many other things are touched. One other thing, and I notice many drive-thrus have this issue... Why the exterior of the window and surround are not clean? Could be a once a week task. I rarely leave reviews, but thought worth mentioning.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Egg and Cheese, Assorted Half Dozen or Dozen Donuts
Georgia Gerrick
honestly this dunkin is not very good. i have been on multiple occasions and food is never made correctly. does not matter if you mobile order (which is never done when you arrive) or drive through, coffee is always made wrong or missing flavors/milk and food is usually toasted too long. i once went through the drive through and they never turned off the mic so i heard employees rudely talking the entire time i was at the window. better stores to go to.
Atmosphere: 3
Food: 2
Service: 3
Paul Palumbo Jr
One of the reasons I don't go to Dunkin that often as they STILL after all these years, do not have any lactose free creamers.Dietary restrictions: Need to carry dairy free/lactose free options for coffee, tea, etc.
Atmosphere: 4
Service: 4
Andrew
One of the best dunkins I've been
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns, Halloween Donuts
Ben Hansen
This drive up line is terrible. Took 20 min to get to the window for my order at 8am.
Danny P.
Generally enjoyable experience. My croissant was burnt though and it tastes like charcoal.
A Hipsky
Worst Dunkin ever. Do not go to the Northshore location. They never have what you order. The food is disgusting when you do manage to finally get some. I just left, it’s noon, only three types of donuts, zero munchkins, the hashbrowns were cold and soggy. They do not care. They always say someone bought out all of the stuff this morning. Ok well make more then? Just go to Cedar Bluff.
Atmosphere: 1
Food: 1
Service: 1
Michael Moore
Quality control is zero. Drinks wrong, donut holes wrong flavors. Put the order in online even, so zero translations needed. Consistent problem with this chain that competitors seem to never have.
M Foster
Worst doughnuts ever! Selection was terrible. What happened they use to be the best. Super disappointed dont think I'll be able to go back.
Atmosphere: 1
Food: 1
Service: 3
Jason Blaylock
Great service, frozen coffee was made perfect. The girl at the window was as sweet as can be. This place is an Excellent business model for Duncan.
This location at Northshore Drive and Keller Bend is not a store that makes their donuts; from what I've been told and therefore their options are very limited. They seem to spend more time on coffee than they do donuts. Several time over the last month I have stopped in for Cake-Chocolate Frosted and they have not had any and this has been early in the morning before the rush. Priority seems to be given to the drive through and online orders and in-store service seems slower.
Melody NoneYa
Not lying when I say the it was an absolute pleasure stopping here after work for some coffee with my sister! Ladies at the window were delightful ?
Kelly McNamara
I love Dunkin! They didn't have many donuts left, but I went there after 11am. I asked about various drinks. The staff were very helpful and friendly. They made me an incredible drink. The breakfast sandwich was tasty too.
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Egg and Cheese
Stephen Waldron
I get the sesame bagel toasted with cream cheese. I also love the munchkins powdered sugar and cinnamon coated.
Earl Grae
They never get my drink right, hash browns were nice and crispy though.
The staff is always very kind and quick with my orders. A couple of things I would appreciate is including a couple napkins without having to ask and using the little wax/parchment sheets to fill a donut order and keep donuts from sticking to the inside of the bag. Maybe they're not used anymore, but should. Gloves aren't enough... so many other things are touched. One other thing, and I notice many drive-thrus have this issue... Why the exterior of the window and surround are not clean? Could be a once a week task. I rarely leave reviews, but thought worth mentioning.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Egg and Cheese, Assorted Half Dozen or Dozen Donuts
honestly this dunkin is not very good. i have been on multiple occasions and food is never made correctly. does not matter if you mobile order (which is never done when you arrive) or drive through, coffee is always made wrong or missing flavors/milk and food is usually toasted too long. i once went through the drive through and they never turned off the mic so i heard employees rudely talking the entire time i was at the window. better stores to go to.
Atmosphere: 3
Food: 2
Service: 3
One of the reasons I don't go to Dunkin that often as they STILL after all these years, do not have any lactose free creamers.Dietary restrictions: Need to carry dairy free/lactose free options for coffee, tea, etc.
Atmosphere: 4
Service: 4
One of the best dunkins I've been
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Hash Browns, Halloween Donuts
This drive up line is terrible. Took 20 min to get to the window for my order at 8am.
Generally enjoyable experience. My croissant was burnt though and it tastes like charcoal.
Worst Dunkin ever. Do not go to the Northshore location. They never have what you order. The food is disgusting when you do manage to finally get some. I just left, it’s noon, only three types of donuts, zero munchkins, the hashbrowns were cold and soggy. They do not care. They always say someone bought out all of the stuff this morning. Ok well make more then? Just go to Cedar Bluff.
Atmosphere: 1
Food: 1
Service: 1
Quality control is zero. Drinks wrong, donut holes wrong flavors. Put the order in online even, so zero translations needed. Consistent problem with this chain that competitors seem to never have.
Worst doughnuts ever! Selection was terrible. What happened they use to be the best. Super disappointed dont think I'll be able to go back.
Atmosphere: 1
Food: 1
Service: 3
Great service, frozen coffee was made perfect. The girl at the window was as sweet as can be. This place is an Excellent business model for Duncan.
Food: 5
Service: 5
Recommended dishes: Wake
Restaurantji Recommends
This location at Northshore Drive and Keller Bend is not a store that makes their donuts; from what I've been told and therefore their options are very limited. They seem to spend more time on coffee than they do donuts. Several time over the last month I have stopped in for Cake-Chocolate Frosted and they have not had any and this has been early in the morning before the rush. Priority seems to be given to the drive through and online orders and in-store service seems slower.
Not lying when I say the it was an absolute pleasure stopping here after work for some coffee with my sister! Ladies at the window were delightful ?
I love Dunkin! They didn't have many donuts left, but I went there after 11am. I asked about various drinks. The staff were very helpful and friendly. They made me an incredible drink. The breakfast sandwich was tasty too.
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Egg and Cheese
I get the sesame bagel toasted with cream cheese. I also love the munchkins powdered sugar and cinnamon coated.
They never get my drink right, hash browns were nice and crispy though.