Firehouse Subs Northwest Plaza

Went in to buy a Large fountain drink (unsweet tea) and was overcharged for the drink. The drink was $5 and I asked the cashier was this correct, and she said that it was. I questioned her again and was told that that's how they rung the drink up and that it was correct. I got the receipt and asked another employee was this right and was told by the other employee that yes, that was the amount of the drink. I was in a rush so I just paid it and left. Remind you, I go to the store pretty often and knew that the price of that drink was wrong, so I called around to some other locations and was told that the price was wrong and that she overcharged me by about $2. The amount wasn't the issue but more or less, the fact that you knew you were overcharging me and didn't try to correct it at all! I have a pic of the drink and the receipt for verification.

Atmosphere: 1

Service: 1

Never open was there from 9:50 to 10:30 friday! Noone opened or lite the signs have tried multiple times!!!

Atmosphere: 1

Food: 1

Service: 1

My simple order took an awfully long time to be prepared when the place wasn't even busy. But the food was great once I got it. Way better than Subway. Order ahead online to avoid the wait and you're good to go.

Atmosphere: 4

Food: 5

Service: 3

Always so good. We go often.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook \u0026 Ladder, Hook and Ladder Sub

Always a great place to eat

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Hook \u0026 Ladder, Hook and Ladder Sub, Italian

Really sad you can't go here for what could a great sub sandwich. Came here last night and we ordered two large subs, 1 ham and 1 pastrami build your own with all the veggies. After paying $40 for them and two small bags of chips we get home with them and find they didn't have any of the veggies at all, even after being charged extra for some of them. At least at subway you can watch them put what you pay for on the sandwich, so I guess it will be Subway from here on out. Damn shame!!

Atmosphere: 5

Food: 2

Service: 1

My favorite sub shop!! Always fast and friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Small Steak and Cheese Sub

The cashier recognized me and called me by name, even though it had been a long while since we had been in. One of the line people also recognized us by name. It is good to have friends at Firehouse! The food was delicious as always.

Parking: Lots of spots to be had.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Hook and Ladder Sub, Italian, Hook & Ladder, Firehouse Hero

Good quality food and good experience

Atmosphere: 5

Food: 5

Service: 5

Every time I come in the service is great and people are great

Atmosphere: 5

Food: 5

Service: 5

Love their food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheddar Brisket, Brownie, Small Steak and Cheese Sub

All the staff did a wonderful job taking care of us. The food was yummy and they were super good about being attentive to our allergies!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheddar Brisket

Parking: Parking lot has plenty of parking room

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Italian, Hook & Ladder

The lady at the register was an absolute delight. Friendly, outgoing, and a warm welcome was given from the moment I walked through the door.

Atmosphere: 5

Food: 5

Service: 5

We go often.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder