Great American Cookies

They have the best cookies!! My favorites are the sugar cookie and snickerdoodle!!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Regular Cookies

The special order cookie cakes always turn out awesome! It is always a hit at our boys’ birthday party!

Atmosphere: 5

Food: 5

Service: 5

We ordered a large rectangle cookie cake that costs $65. It was picked up around 4pm and brought directly to our event. When we cut into it around 8pm it was as hard as a rock. It was made too thin, which caused it to be overcooked. I’ve purchased a lot of cookie cakes throughout the years and they are always reliable. In this particular instance the cookie cake was clearly burnt as it would barely cut with a knife and snapped in half. When we called the store to let them know about the quality of the cake we were told we would have to bring it in. Since this was such a large cake and it was not edible it was thrown away at the party. We did let them know we took a video of it if they’d like to see that. They said no cake, no refund. Very disappointed in the customer service that was provided.

Atmosphere: 1

Food: 1

Service: 1

These two reviews/complaints are for the West Town Location in Knoxville, TN:1. Ordered a custom cake for my daughter's 9th birthday. Extremely sloppy design work and the cookie was about as thick as two quarters put together. Paid $57 for this. Filed a complaint with Great American over a week ago and have not heard back other than an email confirmation receipt of complaint. Th2. Double doozies aren't quite double doozies anymore! They're definitely lacking the icing. I complained and they claimed that the icing was the correct measurement. The Turkey creek location has the correct amount of icing and looks like a double doozie from my childhood.Go to the Turkey Creek Location!

I ordered my son’s 18th birthday cake from this location and was given a cake that was not at all the professional level that I am used to from GAC. The Foothills Mall location is wonderful and their work is beautiful. Save yourself the stress and go there for your cookie cakes.

Atmosphere: 1

Food: 1

Service: 1

My friends and I were served tonight by these women, Miya and Kayleigh. They were very helpful and social with picking out flavors and checking out our ice cream. They were very social as well, as I was engaged with the two the whole time.

Food: 5

Service: 5

Recommended dishes: Birthday Cake

I called and changed my order the evening before I picked it up. The girls did soooo great. Added Spiderman to my son's cookie cake and it was spot on..

Atmosphere: 5

Food: 5

Service: 5

Very nice staff, delicious cookie cake and the young lady who decorated the cake is extremely talented and she went the extra mile for me. She suggested putting sunflowers on the cake and it made it perfect.

Delicious

I should have read the reviews before I went to the store. Employee was incredibly rude. Store wasn't busy. Mid-day on a Tuesday. Clearly they regularly hire unhappy employees. They have lost my business for good. Other choices without the rude attitude.

Cookies were hard like they were over cooked

Rude staff, smh terrible

This place has gone downhill so hard in the past couple of years. Reading through the other reviews my experience was no different than others who are complaining of rude staff and slow service.

Uncooked cookie and weird after taste which for a cookie establishment is a total failure.

By far the worst experience. I tried to order a birthday cake, and the girl behind the counter was nothing but rude. She was very hard to understand, and when she repeated herself she rolled her eyes. When I first walked up, she was also touching other people’s cakes without gloves. I ended up deciding not to order a cake, and when I walked off she wanted to laugh in my face. Beyond rude, if your ordered a cake 9-22-21 at west town mall, be careful she was not wearing gloves and handling the register as well.