I’ve been to Jacks probably about 3 times and every time I get the Cardamom Latte. The environment is incredible with friendly workers. The thing that truly makes this place different though is the gluten free availability and the flea market style. Definitely recommend to anyone.
Nathalie Cousturian
A warm breakfast in a nicely decorated living space. A small exhibition of local products. Good atmosphere... Plants...
Atmosphere: 4
Food: 3
Service: 3
Deborah Robbins
This is my experience at the North Central location on November 20, 2024 around 1PM ET.
I've been a loyal KnoxFill customer for several years, and I reside on the North side of town, so I usually leverage Jack's pick-up option.
Well after my experience, that will be the last time I do that.
Twice now when I've asked the baristas if I can pick up my order, I am greeted with rude remarks with an attitude along the lines of: "Well we don't have anything to do with that. It's over there. *points* But ya, we don't have anything to do with that."
Look, I'm a millennial, and I don't expect to be babied or to have them hand the items to me. I'm a grown woman, I can get them myself. But I do expect kindness, and to make me feel like I'm a burden and annoyance to them to even ask, is not the vibe.
Also they weren't even busy in there. There was nobody in line. This was at 1PM on a Wednesday for crying out loud.
I know I certainly wouldn't speak to people that way, and I would have responded differently of: "Oh ya, it's over there. *points* Feel free to grab it. No big deal."
But this is the second time I've been made to feel like a burden by Jack's staff regarding a KnoxFill order. The first time I let it slide because everyone has a bad day, and we're all human. But not a second time in a row.
This behavior doesn't make me want to buy Jack's coffee or anything else they have.
I strongly suggest Jack's to revisit operations and procedures of how to engage customers regarding KnoxFill order pickup.
Perhaps a bigger sign could be put on the bar, letting customers know to just go straight to the pick up location. (which has changed a couple times in the store, hence why I talk to the baristas first usually)
Regardless, I've had pleasant experiences at other KnoxFill pick-up locations, and I ended up buying something at that shop and contributing to the local economy. Because I wasn't made to feel like a burden at those other locations.
Service: 1
Alley A
This was my first time in Knoxville and I stumbled upon Jacks. Steph greated me immediately. There were so many delicious looking seasonal options I wasnt sure what to choose. I love my coffee but the apple spice fog really stood out to me. I asked what she recommended and she said the same exact thing that I was thinking. But she told me that she makes it a special way- and I told her I trust her because it sounded phenomenal. And it was! When I tell you this was the most delicious tea latte I've ever had- I mean it. Steph is a very talented batista and genuinely made me feel welcome and comfortable. I look forward to going back!
P.S. give steph her own menu!! 😆
Atmosphere: 5
Food: 5
Service: 5
Beth Webster
I stumbled upon this place today and it was phenomenal. It did not disappoint. I wish I could have stayed for longer instead of needing to grab my coffee and go. It was some of the most delicious coffee I've had in a while. I enjoyed the sweater weather from the fall menu and the combination of brown sugar and fig was fantastic! Also the salted brown sugar sprinkled on the top was just the cherry on top. I enjoy my dessert coffee as I like to call them half sweet and it was perfect that way. Looking forward to the next time I'm in Knoxville in that area so I can enjoy it again
Atmosphere: 5
Food: 5
Service: 5
Maya
cute place to study, good coffee, however i did just wait 40 minutes for an iced coffee.
Atmosphere: 5
Service: 2
Rowan Young
The coffee and food are super good and the atmosphere is cozy. There are also a lot of fun and local products to peruse.
I had a strange experience last Sunday. The barista was there alone and there was a line building up. I’m sure she was stressed, as people were getting out of line to leave. I stood in line for about 10/15 minutes before she said anything to me. It was awkward and there was no apology for the wait. I ordered 6 croissants. She made a few coffee drinks for folks ahead of me and then put the large container of scones on the side bar and went on to help other people and check her phone. I was running late for a meeting so I was like “ma’am I know this is crazy but I’m running late, can I just grab my 6 scones and run?” She was like “‘no, you cannot” and then handed them to me silently. I apologized to her many times and said have a good day etc. but there was like, 0 warmth or politeness. Again, I’m sure she was stressed and having a hard time there alone & I didn’t make her life easier by being a Karen.
Also slightly embarrassed that I took the time to type this out but it was the weirdest customer service experience I’ve had in a while haha
Atmosphere: 3
Food: 4
Service: 1
Zak Kap
Favorite coffee shop in knox. Open and bright, as opposed to dark and dim coffee shops. Great place to study
Atmosphere: 5
Food: 4
Service: 4
Brenda Boughman
I love this coffee shop! I love the lavender latte.
Atmosphere: 5
Food: 5
Service: 5
Laura
Coffee was good . My sister loved the chai tea latte she said was delish . The blueberry scone was not very good - but love the plants & spacious atmosphere is awesome love the plants !
The best cortado I have had in knoxville. Cute pins, gifts, art and plants. Friendly service and chill atmosphere
Atmosphere: 5
Food: 5
Service: 5
Madison Morrison
I was skeptical of getting iced coffee because i only do cold brew, but they made it so amazing! I did iced coffee with coconut cold foam. 10/10 recommend!!
Atmosphere: 5
Food: 5
Service: 5
Ken Greene
This place is the best! Friendliest staff, always appreciate the kindness here. That being said, the lady working today (6/7/24) at 1pm needs some customer service training! Very rude and very strange. I wish I had a way to retract my tip lol.
Ami Owens
Not actually open till 8 now I guess?
Photographfee
Discovered this place today on my bike ride; I can’t wait to visit. Looks like my kind of good place.?
I’ve been to Jacks probably about 3 times and every time I get the Cardamom Latte. The environment is incredible with friendly workers. The thing that truly makes this place different though is the gluten free availability and the flea market style. Definitely recommend to anyone.
A warm breakfast in a nicely decorated living space. A small exhibition of local products. Good atmosphere... Plants...
Atmosphere: 4
Food: 3
Service: 3
This is my experience at the North Central location on November 20, 2024 around 1PM ET.
I've been a loyal KnoxFill customer for several years, and I reside on the North side of town, so I usually leverage Jack's pick-up option.
Well after my experience, that will be the last time I do that.
Twice now when I've asked the baristas if I can pick up my order, I am greeted with rude remarks with an attitude along the lines of: "Well we don't have anything to do with that. It's over there. *points* But ya, we don't have anything to do with that."
Look, I'm a millennial, and I don't expect to be babied or to have them hand the items to me. I'm a grown woman, I can get them myself. But I do expect kindness, and to make me feel like I'm a burden and annoyance to them to even ask, is not the vibe.
Also they weren't even busy in there. There was nobody in line. This was at 1PM on a Wednesday for crying out loud.
I know I certainly wouldn't speak to people that way, and I would have responded differently of: "Oh ya, it's over there. *points* Feel free to grab it. No big deal."
But this is the second time I've been made to feel like a burden by Jack's staff regarding a KnoxFill order. The first time I let it slide because everyone has a bad day, and we're all human. But not a second time in a row.
This behavior doesn't make me want to buy Jack's coffee or anything else they have.
I strongly suggest Jack's to revisit operations and procedures of how to engage customers regarding KnoxFill order pickup.
Perhaps a bigger sign could be put on the bar, letting customers know to just go straight to the pick up location. (which has changed a couple times in the store, hence why I talk to the baristas first usually)
Regardless, I've had pleasant experiences at other KnoxFill pick-up locations, and I ended up buying something at that shop and contributing to the local economy. Because I wasn't made to feel like a burden at those other locations.
Service: 1
This was my first time in Knoxville and I stumbled upon Jacks. Steph greated me immediately. There were so many delicious looking seasonal options I wasnt sure what to choose. I love my coffee but the apple spice fog really stood out to me. I asked what she recommended and she said the same exact thing that I was thinking. But she told me that she makes it a special way- and I told her I trust her because it sounded phenomenal. And it was! When I tell you this was the most delicious tea latte I've ever had- I mean it. Steph is a very talented batista and genuinely made me feel welcome and comfortable. I look forward to going back!
P.S. give steph her own menu!! 😆
Atmosphere: 5
Food: 5
Service: 5
I stumbled upon this place today and it was phenomenal. It did not disappoint. I wish I could have stayed for longer instead of needing to grab my coffee and go. It was some of the most delicious coffee I've had in a while. I enjoyed the sweater weather from the fall menu and the combination of brown sugar and fig was fantastic! Also the salted brown sugar sprinkled on the top was just the cherry on top. I enjoy my dessert coffee as I like to call them half sweet and it was perfect that way. Looking forward to the next time I'm in Knoxville in that area so I can enjoy it again
Atmosphere: 5
Food: 5
Service: 5
cute place to study, good coffee, however i did just wait 40 minutes for an iced coffee.
Atmosphere: 5
Service: 2
The coffee and food are super good and the atmosphere is cozy. There are also a lot of fun and local products to peruse.
I had a strange experience last Sunday. The barista was there alone and there was a line building up. I’m sure she was stressed, as people were getting out of line to leave. I stood in line for about 10/15 minutes before she said anything to me. It was awkward and there was no apology for the wait. I ordered 6 croissants. She made a few coffee drinks for folks ahead of me and then put the large container of scones on the side bar and went on to help other people and check her phone. I was running late for a meeting so I was like “ma’am I know this is crazy but I’m running late, can I just grab my 6 scones and run?” She was like “‘no, you cannot” and then handed them to me silently. I apologized to her many times and said have a good day etc. but there was like, 0 warmth or politeness. Again, I’m sure she was stressed and having a hard time there alone & I didn’t make her life easier by being a Karen.
Also slightly embarrassed that I took the time to type this out but it was the weirdest customer service experience I’ve had in a while haha
Atmosphere: 3
Food: 4
Service: 1
Favorite coffee shop in knox. Open and bright, as opposed to dark and dim coffee shops. Great place to study
Atmosphere: 5
Food: 4
Service: 4
I love this coffee shop! I love the lavender latte.
Atmosphere: 5
Food: 5
Service: 5
Coffee was good . My sister loved the chai tea latte she said was delish . The blueberry scone was not very good - but love the plants & spacious atmosphere is awesome love the plants !
Atmosphere: 5
Food: 2
Service: 4
Restaurantji Recommends
The best cortado I have had in knoxville. Cute pins, gifts, art and plants. Friendly service and chill atmosphere
Atmosphere: 5
Food: 5
Service: 5
I was skeptical of getting iced coffee because i only do cold brew, but they made it so amazing! I did iced coffee with coconut cold foam. 10/10 recommend!!
Atmosphere: 5
Food: 5
Service: 5
This place is the best! Friendliest staff, always appreciate the kindness here. That being said, the lady working today (6/7/24) at 1pm needs some customer service training! Very rude and very strange. I wish I had a way to retract my tip lol.
Not actually open till 8 now I guess?
Discovered this place today on my bike ride; I can’t wait to visit. Looks like my kind of good place.?
Atmosphere: 5
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