Jimmy John's in Knoxville

“Stopped in for lunch today the cashier was super friendly, and very patient as I looked over the menu (this was my first meal here). The computer went down while we were ordering but they were on top of the issue and fixed it almost immediately both the cashier and manager apologized and still got our food to us in a timely manner. The bread really makes a difference for the sub, it was soft and fresh and held together very well while eating it. Overall I would highly recommend eating here, all around it was a great first experience.“

“I went inside to eat and even though I was the only customer inside I stood there for almost 10 mins while i watched 7 employees look at me and just ignore me. I asked if I needed to go through the drive thru to get service and the girl said no someone will be with you soon. I watched 6 cars go through the drive thru that came up after I had already been standing there. Complete disregard for customer service. That alone makes me not want to eat there again. Oh and the tomatoes were old and mushy.“

“I absolutely love Jimmy John’s and I’m Charlotte I have such terrible experiences at probably every Jimmy John’s I went too lol so I was cautious when I came here. I got my normal sandwich and left. I opened it up to kind of put it together how I like and found some kind of fried pieces in there (it was a turkey sub) concerned I went back and told them about it. I also asked how come there wasn’t extra protein (me thinking meat not cheese) and they explained the extra protein was the cheese, which completely understandable not mad at all just misunderstood, but continued to ask about the fried bits and they said oh that shouldn’t be there and remade the sandwiches no questions asked. The gentleman who helped me was extremely kind and patient. BEST JJ EXPERIENCE IVE HAD.“

“The staff was very gracious and genuine when navigating my son's odd demands of a sandwich. Everything was tidy and clean too.

Dietary restrictions: They are happy to hold, add, or substitute.

Wheelchair accessibility: Nice wide walk ways and large bathroom.“