My sandwich was so fat and delicious!!! Totally hit the spot!!!
Atmosphere: 5
Food: 5
Service: 5
Caren Miller
Took my daughter for lunch. Our Food got picked up by somebody accidentally. I immediately went to the front counter to tell them and instead of quickly remaking ours it took forever and then my sandwich was wrong anyway. I even asked if they needed to know what my order was and he said no, we’ve got it No sense of urgency. I will not be going back.
Atmosphere: 3
Food: 2
Service: 1
Rachael Georgiev
They don't make this place pregnant women friendly they don't do toasted subs.
Haley Massey
I have given this Jimmy John’s location 3 separate chances/visits and every time it is such a disappointment! The customer service is just horrible, tone of the workers taking the orders is beyond rude and comes across as if it’s an imposition to even be placing an order, and every time something has been wrong with my sandwich. Major feedback and training needs to be given to this location!
Atmosphere: 1
Food: 1
Service: 1
Aiden Meredith
I love this place. It has become one of my favorite lunch spots for a quick bite. The staff is always friendly and helpful and it’s always clean.
Atmosphere: 5
Food: 5
Service: 5
Annette Freetage
The staff was very gracious and genuine when navigating my son's odd demands of a sandwich. Everything was tidy and clean too.
Dietary restrictions: They are happy to hold, add, or substitute.
Wheelchair accessibility: Nice wide walk ways and large bathroom.
Atmosphere: 5
Food: 5
Service: 5
Annie Newman
Did a great job and quality was on point
Atmosphere: 5
Food: 5
Service: 5
Steven Dykes
The food was great but the older lady that works the register is always rude and sarcastic when taking an order. I go to this location often and the only time I ever have a negative experience is when she is working.
Atmosphere: 1
Food: 5
Service: 1
Tyler Thompson
I recently visited Jimmy John's on Paper Mill for the second time, and unfortunately, it will be my last. My first visit was marred by rude and unhelpful employees, and my second visit was no different. The older, grey-haired lady with glasses who took our order was extremely snide, sarcastic, and rude, making me feel stupid for simply ordering a basic sandwich. When I requested a sandwich with meat and cheese only, she made me feel as though I was in the wrong for not knowing some obscure detail. As my wife and I were getting our drinks, we overheard both the lady and the gentleman with dreads who prepared our sandwich talking negatively about us. Despite the delicious food and clean establishment, the poor service and disrespectful comments ruined the experience for us. If you're looking for a friendly atmosphere, I would suggest looking elsewhere.
Atmosphere: 1
Food: 5
Service: 1
Justin and Kelly
I love this JJ's! The guys working here are always so friendly & quick making my order. I frequently return to this location due to the staff. Always fresh and tasty ingredients as well and they've never messed up my order!
Standing at the counter over five minutes still have not been greeted. Slowest customer service from a jimmy johns ever. This is ridiculous. Three employees in sight not one of them has spoken a word to me standing at their front counter for over five minutes.Update: Stood at the front counter for a total of ten minutes without be spoke to at all by any of the employees. Two people behind me left after watching me wait in front of them without being acknowledged by any of the employees for the first five minutes I stood there. Finally after ten minutes I spoke up and let the guy who seemed to be management know that I had been standing there ten minutes without being greeted at all. He apologized very flippantly and said they don't have enough employees. There were three employees. That's not enough to greet a customer at the front register?!! So you let them stand there for ten minutes? Horrible customer service! If that manager/shift leader can't do better than that when apologizing for poor service then he needs to get a different job. I know for a fact that they want them to greet any customer that walks in within 30 - 60 seconds which is industry standard. Any one of the three employees present at the time could have looked up and said welcome to Jimmy John's we'll be with you as soon as we can.
Atmosphere: 1
Food: 1
Service: 1
Ada B
Food is delicious, service is also good. This location is pretty clean, a great lunch go to.
Dietary restrictions: Some gluten free options
Kid-friendliness: Ham and cheese sandwiches
Atmosphere: 4
Food: 5
Service: 4
Wesley Coble
The older lady that works there is always extremely rude every time I go in there. Today she put her hand in my face when I was ordering, don’t know why.
Atmosphere: 1
Food: 5
Service: 1
Patricia Clement
Best wraps in Knoxville. I haven't tried anything else but my friends vote this as the best place for subs. The front register is always crowded, makes it hard to get your chips. I didnt have to wait too long for my order. Limited seating but they do have a few outdoor seating places.
Atmosphere: 4
Food: 5
Service: 5
Bryant Thomas
Unfortunately, JJs as a chain has eroded both quality and value. Staff seems uninterested and are frustrating to deal with, while food is often disappointing. At ~$14 with tip for a single sandwich delivered is hard to justify when the bread is rock hard and toppings are sloppy.
My sandwich was so fat and delicious!!! Totally hit the spot!!!
Atmosphere: 5
Food: 5
Service: 5
Took my daughter for lunch. Our Food got picked up by somebody accidentally. I immediately went to the front counter to tell them and instead of quickly remaking ours it took forever and then my sandwich was wrong anyway. I even asked if they needed to know what my order was and he said no, we’ve got it No sense of urgency. I will not be going back.
Atmosphere: 3
Food: 2
Service: 1
They don't make this place pregnant women friendly they don't do toasted subs.
I have given this Jimmy John’s location 3 separate chances/visits and every time it is such a disappointment! The customer service is just horrible, tone of the workers taking the orders is beyond rude and comes across as if it’s an imposition to even be placing an order, and every time something has been wrong with my sandwich. Major feedback and training needs to be given to this location!
Atmosphere: 1
Food: 1
Service: 1
I love this place. It has become one of my favorite lunch spots for a quick bite. The staff is always friendly and helpful and it’s always clean.
Atmosphere: 5
Food: 5
Service: 5
The staff was very gracious and genuine when navigating my son's odd demands of a sandwich. Everything was tidy and clean too.
Dietary restrictions: They are happy to hold, add, or substitute.
Wheelchair accessibility: Nice wide walk ways and large bathroom.
Atmosphere: 5
Food: 5
Service: 5
Did a great job and quality was on point
Atmosphere: 5
Food: 5
Service: 5
The food was great but the older lady that works the register is always rude and sarcastic when taking an order. I go to this location often and the only time I ever have a negative experience is when she is working.
Atmosphere: 1
Food: 5
Service: 1
I recently visited Jimmy John's on Paper Mill for the second time, and unfortunately, it will be my last. My first visit was marred by rude and unhelpful employees, and my second visit was no different. The older, grey-haired lady with glasses who took our order was extremely snide, sarcastic, and rude, making me feel stupid for simply ordering a basic sandwich. When I requested a sandwich with meat and cheese only, she made me feel as though I was in the wrong for not knowing some obscure detail. As my wife and I were getting our drinks, we overheard both the lady and the gentleman with dreads who prepared our sandwich talking negatively about us. Despite the delicious food and clean establishment, the poor service and disrespectful comments ruined the experience for us. If you're looking for a friendly atmosphere, I would suggest looking elsewhere.
Atmosphere: 1
Food: 5
Service: 1
I love this JJ's! The guys working here are always so friendly & quick making my order. I frequently return to this location due to the staff. Always fresh and tasty ingredients as well and they've never messed up my order!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Standing at the counter over five minutes still have not been greeted. Slowest customer service from a jimmy johns ever. This is ridiculous. Three employees in sight not one of them has spoken a word to me standing at their front counter for over five minutes.Update: Stood at the front counter for a total of ten minutes without be spoke to at all by any of the employees. Two people behind me left after watching me wait in front of them without being acknowledged by any of the employees for the first five minutes I stood there. Finally after ten minutes I spoke up and let the guy who seemed to be management know that I had been standing there ten minutes without being greeted at all. He apologized very flippantly and said they don't have enough employees. There were three employees. That's not enough to greet a customer at the front register?!! So you let them stand there for ten minutes? Horrible customer service! If that manager/shift leader can't do better than that when apologizing for poor service then he needs to get a different job. I know for a fact that they want them to greet any customer that walks in within 30 - 60 seconds which is industry standard. Any one of the three employees present at the time could have looked up and said welcome to Jimmy John's we'll be with you as soon as we can.
Atmosphere: 1
Food: 1
Service: 1
Food is delicious, service is also good. This location is pretty clean, a great lunch go to.
Dietary restrictions: Some gluten free options
Kid-friendliness: Ham and cheese sandwiches
Atmosphere: 4
Food: 5
Service: 4
The older lady that works there is always extremely rude every time I go in there. Today she put her hand in my face when I was ordering, don’t know why.
Atmosphere: 1
Food: 5
Service: 1
Best wraps in Knoxville. I haven't tried anything else but my friends vote this as the best place for subs. The front register is always crowded, makes it hard to get your chips. I didnt have to wait too long for my order. Limited seating but they do have a few outdoor seating places.
Atmosphere: 4
Food: 5
Service: 5
Unfortunately, JJs as a chain has eroded both quality and value. Staff seems uninterested and are frustrating to deal with, while food is often disappointing. At ~$14 with tip for a single sandwich delivered is hard to justify when the bread is rock hard and toppings are sloppy.
Atmosphere: 1
Food: 2
Service: 2
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