Very unorganized, very bad service, there are 2 KFCs in town and they both suck
Atmosphere: 1
Food: 1
Service: 1
Essence Boyce
They gave you an welcoming feeling Kevin Crew member, Kackudarin Shift Lead, Steven Apple cook it was clean & up to date
Atmosphere: 5
Food: 5
Service: 5
Tori Smith
I've only been here twice and had this happen both times place my order wait for 20-30 minutes like it says on the app get there and have to wait an additional 20-30 minutes additionally or an hour the first time we tried this place. Sat at speaker and nobody talked to us, not till the car ahead was done and even then we weren't even served. Someone approached the window not in a vehicle and got their order taken first before us even though we've been there longer. After their order was done then we were finally spoken to and had to wait again while they scramble to look for our order which should have already been done. Normally I check the food right at the location before I leave but they had the bag GLUED shut and I didn't want to risk tearing it and the food spilling on me in the car. Hoping the food was right since it was an online order I was sorely mistaken cuz we got home they forgot our mashed potatoes, but they definitely remembered the gravy!! Thankfully we had instant potatoes so we said screw it and made that to go with the meal. We contacted the app and they only gave us a partial refund even after mentioning the terrible service. DON'T NOT GO TO THIS KFC. Your time will be wasted immensely just go to the one on Clinton highway and if it's not available for the app just go anyway you'll save a lot of time.
Atmosphere: 1
Food: 1
Service: 1
Walter Repass
This location never seems to get my order right. Don't even think of using a coupon, they will give you what they want you to have. It's not too difficult to get the manager to correct the mistake. It's just why should we have to do this to begin with. I ordered a big box all white original. I received all dark. Someone doesn't know a thigh from a breast.
Atmosphere: 3
Food: 2
Service: 1
Jillian Johnson
I paid nearly $5 for a large gravy on 6/4 at roughly 3:30pm and they gave me significantly less than half a container full. It was clearly the last of the gravy and them avoiding making more. What makes me so mad is the fact that it’s nearly $5 and they only gave me enough to fill a small container. By the time I realized, I was 20 minutes away at home. Will not be returning to this crappy KFC. The woman who served me had a chess game piece tattooed on her neck.
Atmosphere: 1
Food: 2
Service: 1
James Bryan
The food was really good and fresh, I got the crispy chicken sandwich, it just took 5 minutes to get my food, it was really good crispy on the outside, and soft on the inside
Atmosphere: 5
Food: 5
Service: 5
James Romines
Kach is AWESOME he is a very polite, courteous,professional and genuinely nice person/employee. If you could clone Kach you would have the very best customer service team on the entire planet. KFC would benefit greatly if he were the regional/national employee customer service trainer,but then he wouldn't be at my local KFC. I dont know what his pay is but he deserves a pay increase.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Famous Bowl
Heather Hayes
Went through the drive thru and Kachadrian Hines was working the window. We had to wait for fresh chicken, but he gave us drinks while we waited. He was very polite and friendly. He has great customer service. If I could give 10 stars I would. Kach keep up the amazing job. He made returning customers out of my boyfriend and myself. This was the Broadway location in Knoxville, TN.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Leonardo Delgado
Let’s boost the ratings at this location. Great service, food was fresh and delicious, everything on the menu was available. Plenty of parking and restroom was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries
Jim
Have had multiple bad experiences at this location. Nora at the drive thru was incredibly rude. Needs to be addressed by management and owner
Took my son for chicken man at the window did not speak a word back when I said hello and thank you. But he made sure he spoke to the other person getting the food. We were the only one in car line. I also likevto say my son could not eat the fries very salty
Flecia Shreve
I haven't gotten KFC in awhile because the prices are so expensive now. I was really craving it & broke down. I got the 3 piece dark meat box with a biscuit, fries & slaw. I love their slaw & it was great. I also like the exclusive Mnt. Lighting peach Mnt. Dew. It was so expensive especially since I got it through Grubhub. I enjoyed it though & felt like I was treating myself. It was all fresh & my chicken was great. Inflation is horrible though & you pay a big upcharge for getting it delivered. Four dollars are more on each item compared to in store prices. It's the only way I can get it now so that's that. I really enjoyed all of my food. Fresh & tasty.
Food: 5
Recommended dishes: Fried Chicken, French Fries
Ray Ballow
I go out of my way to come to the Broadway location even though there is another KFC closer to my home. The food is always fresh and the employees are so nice and polite. Tonight a Mr. Kachadarian Hines took my order at the drive through and he was so friendly and personable, it was an absolute pleasure placing my order with him. I will 100% be back to this location because of the excellent service and excellent food!
Atmosphere: 5
Food: 5
Service: 5
Kellie Firmin
Very good service and food ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Amanda Melgar
They are too slow to dispatch anything organized. The person who sent me was very kind but I waited too long
Very unorganized, very bad service, there are 2 KFCs in town and they both suck
Atmosphere: 1
Food: 1
Service: 1
They gave you an welcoming feeling Kevin Crew member, Kackudarin Shift Lead, Steven Apple cook it was clean & up to date
Atmosphere: 5
Food: 5
Service: 5
I've only been here twice and had this happen both times place my order wait for 20-30 minutes like it says on the app get there and have to wait an additional 20-30 minutes additionally or an hour the first time we tried this place. Sat at speaker and nobody talked to us, not till the car ahead was done and even then we weren't even served. Someone approached the window not in a vehicle and got their order taken first before us even though we've been there longer. After their order was done then we were finally spoken to and had to wait again while they scramble to look for our order which should have already been done. Normally I check the food right at the location before I leave but they had the bag GLUED shut and I didn't want to risk tearing it and the food spilling on me in the car. Hoping the food was right since it was an online order I was sorely mistaken cuz we got home they forgot our mashed potatoes, but they definitely remembered the gravy!! Thankfully we had instant potatoes so we said screw it and made that to go with the meal. We contacted the app and they only gave us a partial refund even after mentioning the terrible service. DON'T NOT GO TO THIS KFC. Your time will be wasted immensely just go to the one on Clinton highway and if it's not available for the app just go anyway you'll save a lot of time.
Atmosphere: 1
Food: 1
Service: 1
This location never seems to get my order right. Don't even think of using a coupon, they will give you what they want you to have. It's not too difficult to get the manager to correct the mistake. It's just why should we have to do this to begin with. I ordered a big box all white original. I received all dark. Someone doesn't know a thigh from a breast.
Atmosphere: 3
Food: 2
Service: 1
I paid nearly $5 for a large gravy on 6/4 at roughly 3:30pm and they gave me significantly less than half a container full. It was clearly the last of the gravy and them avoiding making more. What makes me so mad is the fact that it’s nearly $5 and they only gave me enough to fill a small container. By the time I realized, I was 20 minutes away at home. Will not be returning to this crappy KFC. The woman who served me had a chess game piece tattooed on her neck.
Atmosphere: 1
Food: 2
Service: 1
The food was really good and fresh, I got the crispy chicken sandwich, it just took 5 minutes to get my food, it was really good crispy on the outside, and soft on the inside
Atmosphere: 5
Food: 5
Service: 5
Kach is AWESOME he is a very polite, courteous,professional and genuinely nice person/employee. If you could clone Kach you would have the very best customer service team on the entire planet. KFC would benefit greatly if he were the regional/national employee customer service trainer,but then he wouldn't be at my local KFC. I dont know what his pay is but he deserves a pay increase.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Famous Bowl
Went through the drive thru and Kachadrian Hines was working the window. We had to wait for fresh chicken, but he gave us drinks while we waited. He was very polite and friendly. He has great customer service. If I could give 10 stars I would. Kach keep up the amazing job. He made returning customers out of my boyfriend and myself. This was the Broadway location in Knoxville, TN.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Let’s boost the ratings at this location. Great service, food was fresh and delicious, everything on the menu was available. Plenty of parking and restroom was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries
Have had multiple bad experiences at this location. Nora at the drive thru was incredibly rude. Needs to be addressed by management and owner
Restaurantji Recommends
Took my son for chicken man at the window did not speak a word back when I said hello and thank you. But he made sure he spoke to the other person getting the food. We were the only one in car line. I also likevto say my son could not eat the fries very salty
I haven't gotten KFC in awhile because the prices are so expensive now. I was really craving it & broke down. I got the 3 piece dark meat box with a biscuit, fries & slaw. I love their slaw & it was great. I also like the exclusive Mnt. Lighting peach Mnt. Dew. It was so expensive especially since I got it through Grubhub. I enjoyed it though & felt like I was treating myself. It was all fresh & my chicken was great. Inflation is horrible though & you pay a big upcharge for getting it delivered. Four dollars are more on each item compared to in store prices. It's the only way I can get it now so that's that. I really enjoyed all of my food. Fresh & tasty.
Food: 5
Recommended dishes: Fried Chicken, French Fries
I go out of my way to come to the Broadway location even though there is another KFC closer to my home. The food is always fresh and the employees are so nice and polite. Tonight a Mr. Kachadarian Hines took my order at the drive through and he was so friendly and personable, it was an absolute pleasure placing my order with him. I will 100% be back to this location because of the excellent service and excellent food!
Atmosphere: 5
Food: 5
Service: 5
Very good service and food ? ? ?
Atmosphere: 5
Food: 5
Service: 5
They are too slow to dispatch anything organized. The person who sent me was very kind but I waited too long
Food: 4
Service: 2
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