KFC

1030 Shumard Ave, Knoxville
(865) 523-1151

Recent Reviews

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Robbie Russell

Need to bring buffet back

Atmosphere: 3

Food: 3

Service: 3

Megan Wilson

My husband ordered a bucket of drumsticks and thighs and it was covered in oil they didn’t change the oil it was all over inside the bucket and smelled bad worse time getting food there. Change the oil !!!!!

Atmosphere: 1

Food: 1

Service: 1

Nicholas Williams

Repeatedly get incorrect food at the drive thru, no one ever answers the phone.

Shawn Martin

Ordered two sandwich meals and the chicken was like eating shoe leather it taste like it had been sitting out for three or four days can’t wait to bojangles opens up this place has really went down hill

Kimberly M

Out of dark meat and wings at 6pm on a Sunday evening. What else is left? 4 people working there and none of them remembered to drop more chicken in a chicken restaurant at dinnertime. The few pieces we did receive were all broken bones with sharp edges - very dangerous to eat. Maybe you need to reduce your menu back to something manageable and go back to just fried Chicken? I suggest the manager needs to step up their game because a Bojangles is opening across the street. And next time you take my money and afterwards tell me you don't have what you sold me I am not taking what you have - you can just refund my money.

Atmosphere: 3

Food: 1

Service: 1

hunter trimble

Great service. I saw my old friend 6 years ago from highschool and mid
10/10

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Sandwich

Jam Jam

This Kfc is atrocious!!! It was like being at a nightmare circus that just so happens to sell chicken!!! The manager Annie definitely should not have a management position with her telling employees that drive thru comes first, to turn away customers at the front counter (some whom had been waiting for over 10 mins to place an order)and refuse to take orders!!! It was so sad just in the 45 mins of us being there I watched so many elderly customers get turned away and slowly walk back to their cars, we saw employees giving out free food from the front counter to younger people (looked like friends/coworkers off the clock) coming in. There was a blonde boy walking around back in the kitchen slamming things and cussing rolling his eyes at customers who simply asked for a fork while he was upfront ,They didn't have any dark meat so they offered my husband two breasts instead which he happily agreed to but then the manager Annie was throwing a fit/tantrum like a small child about customers annoying her! And I quote "being so damn picky" I'm sorry but if you work with the public that is not the kind of attitude you should have! Especially not coming from someone in a management position!?!?!? It was so pitiful, But bless the girl in training and the lovely man at the front counter who took our order!!! They were the only decent human beings working there!!! I seriously asked my husband why do we even try with KFC any more it's one let down after another at this point! No one should have to endure service like that and feel like a burden while out spending their own hard earned money! I don't know who owns this KFC but you are seriously letting good customers slip from your fingertips at the expense of a middle aged big baby pretending to be put together enough to be a MANAGER!!! CLEAN UP THIS KFC STAFF!!! YOUR CUSTOMERS DESERVE BETTER!!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cole Slaw, Pieces of Chicken

Brandy

I had diarrhea within 30 minutes of eating here and most of the tables were dirty so I do not recommend this place to anyone. Should have walked out when the guy at the register scratched his head and rubbed his nose with his bare hands. It’s a wonder more people are food poisoned here.

Atmosphere: 1

Food: 2

Service: 2

David Burkhart

Left out half the order

Atmosphere: 1

Food: 2

Service: 1

Gina Stoe

Food was hot and fresh, biscuits were soft, yum!!

Atmosphere: 3

Food: 3

Service: 3

Dylan Teffeteller

Worst experience I’ve ever had and I will NOT be back boy at front counter was ABSOLUTELY RUDE trying to rush me to order because some of is coworkers were outside and he wanted to go back out with them instead of doing his job

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Mashed Potatoes

Callie Butler

THE MANAGER I ASSUME SO NICE, so sweet to us made sure I was okay because I have issues and told us to have safe trip triple dipole checked our bag to make sure we all our food he was wearing a black shirt, headset, reddish hair, middle aged, kinda bigger. So nice wanted to give him a hug❤️❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Logan Reed

Ordered online. Was told Id have to wait for the filet for my chicken sandwhich. Totally fine. Got home and opened my kids chicken nuggets and they're all overcooked.

Atmosphere: 1

Food: 1

Service: 3

Rick Korallus

Very friendly people! Clean facility, inside and out. My meal was fresh and tasty! Much gratitude for the space to park my truck while I ran in!

Atmosphere: 5

Food: 5

Service: 5

J L

I got the 4 piece taste of kfc

Atmosphere: 5

Food: 5

Service: 5

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