Love this Krystal,I'm so glad we still have one not to far from South Knoxville.Staff is friendly,the food is wonderful,like the the Krystal in the old days.The restaurant is clean!
Atmosphere: 5
Food: 5
Service: 5
Randi Allen
This was not the best experience. My spouse always talks about growing up eating Krystal’s, and was so excited for me to try it. When we walked in it was dead. There was maybe one actual customer in there. Another person had pulled a chair up to the counter on the customer side and was just sitting there talking to the employees. We went to the bathroom, and that was just completely gross. The bigger stall was in use, and there was no toilet paper in the other stall. I grabbed my partner some paper towels, because that was the only option. We left the bathroom and heard the other stall flush. Less than a minute after it flushed an employee walked out. How do you blow up the bathroom like that, and not even wash your hands before you start grabbing peoples drinks and touching food packaging. Didn’t even use a scope to get the ice in the cups, just straight cup and poo hands. The drive thru wasn’t even busy, so I have no idea how there were like 8 dirty tables in there. We had to walk around to look for a clean one. And don’t even get me started on code violations. My partner is actually a trainer for serve safe, and she was in complete disbelief of what she saw while we were there. We tried to eat the food, but my partner was just so grossed out by the experience that we decided to throw everything away and leave. I’m not sure we ever plan on coming back to a Krystal’s. Her family lives all over TN, and we are going to be sure to tell them about our experience so they don’t waste any more of their money on contaminated food.
Atmosphere: 1
Food: 1
Service: 1
Melendil
The food was good, given that it is fast food. The wroker at the drive thru window had to keep asking me what I had, but that could be because they were so busy.
Atmosphere: 5
Food: 5
Service: 4
Kimberly jones
I am tell they use the same fryer for all foods , , cause the fries are not as good
Atmosphere: 5
Food: 4
Service: 5
Levi Masoner
Only visit this location maybe once a month because of this issue. Every time I’ve ordered at the drive-thru, I get hit with the infamous “it will be 10 minutes for Krystal’s”. Not sure how this location is still in business to be honest. I just left this location and from entering drive-thru to getting my 12 Krystal’s, it took 20 minutes. During my 20 minutes of sitting in the drive-thru, I witnessed 3 cars pull up to order, get told the wait time, and leave to go across the street to Taco Bell instead. Also this place loves to send you to the front of their store and bring the food to you when it’s ready as it messes with their timer. I told the cashier tonight that I was not doing that for her to grab another lady (maybe manager) to come to the window and try to force me to move to the front of the store that she would “be right out with it” and that they “get in trouble” if a car sits there too long. Have done that before at this location. I would love for corporate to get in touch with either me or the staff at this location as its employees definitely have a lazy entitled work mindset. But I’m sure it’ll be the generic “please visit website to contact us”. Otherwise, food was as Krystal’s should be. 5/5 for food. 1/5 for service.
Atmosphere: 1
Food: 4
Service: 1
David Longmire
Absolutely the worst Krystal I was ever in. Left without ordering.
A R
Great breakfast
Food: 5
Service: 5
Ondre Reynolds
I walked in this place and stood at the front counter. No one else in the restaurant. One car in the driver through. I stood at the counter for 7 mins while the cook and the register person talked in the back. No o e ever greeted me. I asked in the back and asked are yall talking orders in the front. He yelled back whenever we can. Keep in mind it was no one else inside. Very rude so I def died to leave. They are not to friendly towards black folks here
Atmosphere: 1
Food: 1
Service: 1
Johnny Diamantas
Classic Krystal. Surprisingly prices haven’t gone up here too much.
Atmosphere: 4
Food: 5
Service: 5
Mendi Morris
I'm not sure how this place is still open with all the health code violations just in the lobby, I can't imagine the kitchen. Employee was rude.
The place looked dirty, the guy fixing the food was not wearing any gloves and was scratching his butt also with no gloves on. I asked for my money back and the manger got mad. You can’t be handling ppl food like that, I felt sorry for the ppl that came through the drive thru that couldn’t see how he was handling their food.
Atmosphere: 1
Service: 1
Shawn 0624
Like eating wet paper towels The Food is not good and the bread was soaking wet and I wont be back
Atmosphere: 2
Food: 1
Service: 2
Nancy Caulpetzer
Slow service, food was good, inside restaurant seems depressing
Atmosphere: 3
Food: 4
Service: 3
Evan Stevenson
Needs remodeling bad service was poor food was stale and under portions this was my first time ever going will not be returning
Love this Krystal,I'm so glad we still have one not to far from South Knoxville.Staff is friendly,the food is wonderful,like the the Krystal in the old days.The restaurant is clean!
Atmosphere: 5
Food: 5
Service: 5
This was not the best experience. My spouse always talks about growing up eating Krystal’s, and was so excited for me to try it. When we walked in it was dead. There was maybe one actual customer in there. Another person had pulled a chair up to the counter on the customer side and was just sitting there talking to the employees. We went to the bathroom, and that was just completely gross. The bigger stall was in use, and there was no toilet paper in the other stall. I grabbed my partner some paper towels, because that was the only option. We left the bathroom and heard the other stall flush. Less than a minute after it flushed an employee walked out. How do you blow up the bathroom like that, and not even wash your hands before you start grabbing peoples drinks and touching food packaging. Didn’t even use a scope to get the ice in the cups, just straight cup and poo hands. The drive thru wasn’t even busy, so I have no idea how there were like 8 dirty tables in there. We had to walk around to look for a clean one. And don’t even get me started on code violations. My partner is actually a trainer for serve safe, and she was in complete disbelief of what she saw while we were there. We tried to eat the food, but my partner was just so grossed out by the experience that we decided to throw everything away and leave. I’m not sure we ever plan on coming back to a Krystal’s. Her family lives all over TN, and we are going to be sure to tell them about our experience so they don’t waste any more of their money on contaminated food.
Atmosphere: 1
Food: 1
Service: 1
The food was good, given that it is fast food. The wroker at the drive thru window had to keep asking me what I had, but that could be because they were so busy.
Atmosphere: 5
Food: 5
Service: 4
I am tell they use the same fryer for all foods , , cause the fries are not as good
Atmosphere: 5
Food: 4
Service: 5
Only visit this location maybe once a month because of this issue. Every time I’ve ordered at the drive-thru, I get hit with the infamous “it will be 10 minutes for Krystal’s”. Not sure how this location is still in business to be honest. I just left this location and from entering drive-thru to getting my 12 Krystal’s, it took 20 minutes. During my 20 minutes of sitting in the drive-thru, I witnessed 3 cars pull up to order, get told the wait time, and leave to go across the street to Taco Bell instead. Also this place loves to send you to the front of their store and bring the food to you when it’s ready as it messes with their timer. I told the cashier tonight that I was not doing that for her to grab another lady (maybe manager) to come to the window and try to force me to move to the front of the store that she would “be right out with it” and that they “get in trouble” if a car sits there too long. Have done that before at this location. I would love for corporate to get in touch with either me or the staff at this location as its employees definitely have a lazy entitled work mindset. But I’m sure it’ll be the generic “please visit website to contact us”. Otherwise, food was as Krystal’s should be. 5/5 for food. 1/5 for service.
Atmosphere: 1
Food: 4
Service: 1
Absolutely the worst Krystal I was ever in. Left without ordering.
Great breakfast
Food: 5
Service: 5
I walked in this place and stood at the front counter. No one else in the restaurant. One car in the driver through. I stood at the counter for 7 mins while the cook and the register person talked in the back. No o e ever greeted me. I asked in the back and asked are yall talking orders in the front. He yelled back whenever we can. Keep in mind it was no one else inside. Very rude so I def died to leave. They are not to friendly towards black folks here
Atmosphere: 1
Food: 1
Service: 1
Classic Krystal. Surprisingly prices haven’t gone up here too much.
Atmosphere: 4
Food: 5
Service: 5
I'm not sure how this place is still open with all the health code violations just in the lobby, I can't imagine the kitchen. Employee was rude.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Its Krystal's it always good
Atmosphere: 5
Food: 5
Service: 5
The place looked dirty, the guy fixing the food was not wearing any gloves and was scratching his butt also with no gloves on. I asked for my money back and the manger got mad. You can’t be handling ppl food like that, I felt sorry for the ppl that came through the drive thru that couldn’t see how he was handling their food.
Atmosphere: 1
Service: 1
Like eating wet paper towels
The Food is not good and the bread was soaking wet and I wont be back
Atmosphere: 2
Food: 1
Service: 2
Slow service, food was good, inside restaurant seems depressing
Atmosphere: 3
Food: 4
Service: 3
Needs remodeling bad service was poor food was stale and under portions this was my first time ever going will not be returning
Atmosphere: 1
Food: 2
Service: 1
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