McDonald's

9501 Kingston Pike, Knoxville
(865) 531-3911

Recent Reviews

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Doug Weeden

Language barrier, got the order wrong

Food: 4

Service: 2

Ashley

No,no ,no, no,no, NO…DONT YOU DARE TAKE AWAY MY BIG MAC!# gourmet

Atmosphere: 5

Food: 5

Service: 5

kassiah

my burger was greasy and there was very bad customer service!

Vincent barone

Young black staff very nasty and abrupt Bathrooms dirty smelly mess
Ordered through drive through and then sat inside

Atmosphere: 1

Food: 2

Service: 1

Kold le Blue

Order 1598 at 12:58pm 6/23/25
I ordered a Bigmac with extra cheese and tomato. all three tomato slices where stacked and made the sandwich disassemble on presentation. i can live with that. cooks are in a rush etc.
How ever 2 of my McCrispy strips out of 4 were inedible with the texture of Rubber and gristle.

While at the driver through they gave me a half n half Ice tea and lemonade and forgot my dipping sauces for my McCrispy strips, When asking the staff at the window i was received attitude after having to repeat myself 4 times not a sweet tea but sweet chilly dipping sauce. I know i was clear the first time. But it seemed they made this transaction difficult.

Atmosphere: 1

Food: 1

Service: 1

Reggie Mosley

My grand kids love Mc Ds but I don't. Too expensive and food is luke warm. Customer service is luke warm. The respect for this establishment has waned considerably.

Atmosphere: 2

Food: 2

Service: 2

Ed M

Recently remodeled.
Nice folks.

Be sure to use the app. It's where you'll get the best deals.

Atmosphere: 4

Food: 4

Service: 4

Lol Kill me

Staff is a little snarky and I don't like that you have to ask to use the bathroom like you're back in middle school or something. Food usually takes a while to get to your table, but at least it usually tastes good and it's as fresh as it can get for a fast food restaurant.

Atmosphere: 1

Food: 4

Service: 2

L

I don’t know what changed but the past 2 times I’ve been here the food has been absolutely disgusting. Order was wrong, food was cold and I even went through the drive thru. Sweet Tea was watered down and not sweet at all.

Atmosphere: 1

Food: 1

Service: 1

Chieff Weaver

Nothing to praise or complain about. Fast food service, fast food quality. What else could you expect.

Deanna MacDonald

Worst quarter pounder ever. Meat was cold,cheese not melted. It was not busy we waited 10 minutes or longer for food. Not sure why we had to wait bc food wasn't even hot.

Atmosphere: 1

Food: 1

Service: 1

Braedon Scherschel

Slow, skips your order if you use the mobile app, makes you wait on their time for their order, and still gets your order wrong! I have seen the drive through line clear completely THREE TIMES and have been waiting on my order for nearly 25 minutes since I PARKED. this place is a joke and everyone who works here is a fool with 0 idea of customer service.

Atmosphere: 1

Food: 2

Service: 1

Jordan Kegley

The service at this location is the worst of all the McDonald’s around it. Always leaving items out of the bag, and forgetting sauces then when asking for them saying you need to pay. Drive 4 min down the road to the next location.

Atmosphere: 2

Food: 2

Service: 1

Kim S

As usual

Food: 5

Service: 3

Recommended dishes: French Fries

Angela Lee

Very efficient. Food quality was great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Burger King Chicken Nuggets, Hotcakes

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