McDonald's

10708 Hardin Valley Rd, Knoxville
(865) 694-9500

Recent Reviews

Sort by
Tasha Lively

great service & super nice employees. was in the store around 4:30pm

cheyanne sizemore

When I first ordered I was waiting 10 min to pay then I was waiting 15 min for my food when I got my food over half was missing so I waiting and finally got the manger attention she was wonderful and fixed everything for me and even up sized my drink I can’t remember her name she kinda short with blonde hair. The guy at the register should be fired he was messing every one order up and wasn’t giving over half the order to others. Only reason I’m giving 5 stars was for the manager there! Thank you!

Atmosphere: 4

Food: 5

Service: 5

Kimberly Hitch

Get there at 10:20am to get breakfast.... Sit in line until 10:31am and the car in front of me gets breakfast, but all of a sudden they have switched to lunch menu and I can't get breakfast then they want me to pull forward while they finish cooking it

Atmosphere: 1

Food: 2

Service: 1

Darrell Foust

Website says they open at 5:00 a.m. at 5:30 pull the drive-thru nothing's turned on no one seems to be moving so do they not open at 5:00 a.m.

alize Santacruz

I ordered an egg McMuffin this morning and received this. I called to see if I can get it replaced or get a refund and they said the way I ordered it was wrong. I asked how am I supposed to order it and Tonya (the manager I think) said I should have said egg McMuffin. That’s exactly what I said. They made a small mistake but the way it was handled was not how it should’ve been. Not coming back for a $1.50 refund.

Atmosphere: 1

Food: 1

Service: 1

Brook Hildreth

This McDonald’s turns off its lights at 10:30 and refuses to take orders anytime after. I live right down the street from this McDonald’s and this is the third time I have placed a mobile order on a Saturday and been refused service during their posted operating hours (Google and their online app shows this location is open until 11pm). The last two times I showed up between 10:30-10:40 only to be told by the same employee (a kid which ironically both times walked up to my car at the drive through in the middle of smoking a cigarette) that they’re closed. This last time I brought up that their posted hours are until 11 and he just shrugged and said, “I don’t know what to tell ya, we’re closed.” I honestly don’t blame the kid - Clearly horrible management and an owner that couldn’t care less. If the owner is fine with this, it makes you wonder what else he couldn’t care less about/the potential to cut corners where the food is made. I won’t be returning that’s for sure.

Atmosphere: 1

Food: 1

Service: 1

Gerardo Ruiz

Food is what is expected from McDonalds. I've been to this location many times to see if the service improves, but I've been disappointed each time. Drive through young lady is very rude and not pleasant to customers. Unfortunately, this is one of the few fast-food restaurants open late in the evening near my residence. I would rate this location
higher if not for the service.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Cheeseburger, Hamburger, Chicken Mcnuggets, French Fries

David Richman

I honestly don’t know how this McDonald’s has such a low review score. The service is exceptional, and I’ve always received fresh food, including my fries, which in my opinion is a shortcoming at a lot of McDonald’s locations I’ve been to previously.

Food: 5

Service: 5

Hemant B

Ice machine has been broken for more than six months!

Atmosphere: 5

Food: 1

Service: 5

Jennifer Mann

They consistently are "out" of the promotional items and the food continues to be cold upon receipt.

Atmosphere: 1

Food: 3

Service: 1

Levi Kennedy (Michaelbuzzard)

8:40 pm long day they couldn’t take any orders we couldn’t get McDonald’s they weren’t closed but they didn’t let us order!!!

Atmosphere: 1

Food: 1

Service: 1

Bonnie Carter

Floors in bathroom really grease.

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Egg Mcmuffin

Randy Kristoffer Dusenberry II

The manager, Michell is nasty mean. She demanded I pull forward even though there was nobody behind me so she could cheat the timer.
I asked her what the problem was. I only ordered a burrito. She started to get really mean so I asked for my money back after 10 more minutes of sitting in the same place she finally gave me back my money when the food would’ve been ready before. I will call Corpret.

Atmosphere: 1

Food: 1

Service: 1

Hannah Godsey-Llewellyn

The drive thru service at this location is awesome ! Thank you for always giving us pleasant & prompt service

Atmosphere: 5

Food: 5

Service: 5

Lantei Shani

5 out of 5 every time I show up. I'm a regular and they always know exactly what I want before I even order. Love the vibes and the atmosphere. Literally could never have a bad day at this spot 🫡

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Quarter Pounder Hamburger

Loading...