McDonald's

4420 Western Ave, Knoxville
(865) 637-4183

Recent Reviews

Sort by
Leelee C

Vegetarian options: McDonald's USA doesn't have a vegetarian menu. Vegetarian options are oatmeal, hotcakes, apple slices, apple pies, ice cream, and smoothies. The fries and hashbrowns are fried in their oil blend that contain beef flavoring.

Dietary restrictions: McDonald's doesn't promote any of their menu items as vegetarian, vegan, or gluten-free.

Kid-friendliness: Happy Meals. PlayPlace was removed from most locations.

Wheelchair accessibility: Handicap parking, entrance, dining, and restroom accessibility.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: French Fries

Brooke Walker

I had 2 orders.got the 1st,no problem. then the mgr called my number handed me a bag I said this is it. yes she said,today I had something really important going on,so my head was somewhere else or I would've looked. got to were I was going, i only got 1 meal I ordered 5.try to call, several times phone straight to voicemail.nt sure how u cal to tell them about a mistake when they jus let the phone ring.i go back 4 hours later,receipt in hand,different mgr,girl that rung me up still there remembers everything.here comes male manager,proceeds to tell me he called my number an I didn't come to counter.ur right I left when the mgr told me I had all my food.so u know that I didn't get my food.he was not going to replace the food or my money,he had to make phone calls.i came in saying I didn't get my food,apparently u know I didn't.like I did not know McDonald's had penelties an thought I was going to leave without my food or money. I spent every dollar I had to get that food, really important day. I was dumbfounded.explain to med the rules here. it was so crazy.one last jab took them 20 min to make mcdouble,quarter pounder,10 nuggets 1basket of fries. I watched people after me leave way before. it was awful

Atmosphere: 1

Food: 1

Service: 1

kindra modezjewski

Great customer service! Had a huge to go order. Staff was very patient & considerate. The order was correct, no items were missed or messed up! Sausces that were requested were all in the bag! Food was hot & fresh!!! Definitely would recommend this location!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Fries, Cheeseburger, Crispy Chicken Sandwich, Double Quarter Pounder, Big Mac Meal, Quarter Pounder with Cheese, Hamburger, Big Mac

Hannah Barlow

Very rude about refusing my online order

Stephanie Fischer

Sausage egg & cheese mcgriddle is the only thing besides a frappe that's worth it. & frappes are not on half the time.

Atmosphere: 1

Food: 5

Service: 3

Recommended dishes: Sausage Egg and Cheese Mcgriddles Meal

Nick L

They get my order right about half the time. I've never received an order from the window at the drive thru; they always ask me to pull around and wait. I think the food runners are either ex cons on a work release or possibly addicts in a drug program.

Atmosphere: 1

Food: 2

Service: 1

Antonio Hughes

McDonald's always had a good breakfast. But, today who ever is cooking gas put love in the food. I ate chicken biscuit that melted in my mouth. This has made my day. The put together was also on point.

Atmosphere: 5

Food: 5

Service: 5

Travis Knox

Horrible experience. We were told to pull up and wait and wait and wait. They are not capable of handling more than a couple people at a time. Do not recommend going here.

Atmosphere: 1

Food: 1

Service: 1

Jeremy Littlejohn

McDonald's on Western avenue is racist

Aaron Barnes

This place is a joke at night one night. It is pull out a line and do a mobile order. The next night is cash only extremely rude. Not shit needs to get their shit together.

Atmosphere: 1

Service: 1

Michael Prindiville

Online order for McGriddle meal and a steak McMuffin. Got a plain biscuit instead of a McGriddle. Can’t make it back before lunch starts.

Atmosphere: 1

Food: 1

Service: 4

Donja Johnson

No sense of urgency, even during lunch hrs. Rude staff, long wait, wrong order everytime

Atmosphere: 1

Service: 1

Michael Hickman

On 12/4/24 my husband and I went through drive through and ordered our meals was told to pull up in a spot and it would be right out. Some time went by and nothing. They kept having cars pull forward and the kid that was trying to deliver them could keep up he came to our car and tried to give us the wrong order. Then came back and asked what we ordered. At this point I went inside to see what the hold up was and even the lobby was full of people waiting. Isn't the point of fast food to be fast the employee base that was there didn't know what went where and it definatly showed!

Autobot Diva

Lobby was closed due to short staffing

Jay Miller

First shift at this location has some rude employees who look like they really dont want to be there so friendly is off the table. 4 out 5 times I've had to go back in after leaving the drive thru to get my order fixed

Kid-friendliness: When they have multiple kinds of toys you tell them you have 2 boys one will get a boys toy and the other one got a girl's toy so when I asked about it they responded with that's the only toy they have when they clearly was able to give a boy toy in one happy meal

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: French Fries, Sausage Egg and Cheese Mcgriddles Meal

Loading...