McDonald's
322 Merchant Dr, Knoxville
(865) 666-7150
Recent Reviews
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How do you order delivery order a McRib and it arrives with absolutely no bbq sauce on it? Surely you guys can do better than that.
The store and bathroom were clean, which I appreciated, and the parking lot was easy to access with plenty of parking available.
Customer service was the weak point during my visit. I stood at the register for several minutes before being acknowledged, and when someone did help me, the interaction wasn’t very friendly.
Overall, it’s a clean location with easy parking, but slower and less welcoming service keeps it at an average experience.
Atmosphere: 3
Service: 2
Quick and fresh
Atmosphere: 5
Food: 5
Service: 5
Came back since they messed up my order and still didn't get the right order then the lady in the front had the nerve to catch a attitude with me just cause I asked for my order to be fixed.
Service: 1
I love this place
Atmosphere: 5
Food: 5
Service: 5
Normal McD
Atmosphere: 3
Food: 3
Service: 3
Just went to McDonald's and went inside because no customers were in there. We waited over 5 minutes and wasn't greeted or my order taken. They have way too many employees in the drive thru and no employees taking orders inside the restaurant. Even another customer told the manager that I have been waiting. The manager said it will be longer so we left and went to Dunkin Donuts.
Very disappointed in the no service we received. The manager wouldn't take our order. Worst experience!!!
The drive through employees were yelling and so rude.
Atmosphere: 1
Food: 1
Service: 1
charged for wrong order
they recharged me
gave me wrong size
gave attitude
this mcdonald's just doesn't get better their management is terrible
Atmosphere: 1
Food: 1
Service: 1
Janeese is amazing A+ Customer Service Superior leadership. She made our experience amazing. Thank You.
Atmosphere: 5
Food: 5
Service: 5
These workers was extremely rude and disrespectful, me and my friends was DoorDashing and the hotspot so we went there to sit to wait on a order and these two workers followed by another guy approached our car saying we couldn't park where we was parked (by the dumpster) so we politely explained why we was there and said we would move but off the rip the was giving us a rude attitude instead of approaching us politely but we still moved and let it slide until they was walking away too the door and started mouthing off rude remarks about is and the car beside us which was also DoorDashing the accused the other dasher of having (sex) in the parking lot while he was also waiting to get a order, the workers also looked high/on drugs which i wouldn’t doubt they was on drugs knowing the area but the service and workers are completely disrespectful and unprofessional i highly do not recommend going to this location if you want good service because they got far from that i really hope corporate will take action on these employees behavior all out ruined my night
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Veterans Day 2025 This restaurant offered a free breakfast . Manager Cora super kind in acknowledgement of my service . Thanks for this offer :)
Atmosphere: 4
Food: 5
Service: 5
I will NEVER let this McDonalds have my business again. I’m so over the managers and staff treating people like they’re stupid. I had the General manager tell me I was stupid tonight. I asked for the corporate phone number, she told me I could look it up, so I asked for her name and she threatened to call the cops on me after telling me to leave her drive-thru. I wasn’t leaving until I got her name. I will be calling corporate tomorrow, and I may be contacting my lawyer and suing for her demeaning me and threatening me.
Atmosphere: 1
Food: 1
Service: 1
The food was good took a long time to get her food people when they're playing instead of working
Food: 3
Service: 1
I've had a lot of bad fast food in my years but this place takes the cake. Employees screaming and threatening each other, a half dozen deep group of people clearly shooting up on the patio and ice cold food. Just close this place down.
Atmosphere: 1
Food: 1
Service: 1
the night shift was very cordial and fast. Best NcDs staff I've dealt with in years
Atmosphere: 5
Food: 5
Service: 5
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