McDonald's

322 Merchant Dr, Knoxville
(865) 666-7150

Recent Reviews

Cassandra Osborne

The morning shift staff are always so nice and efficient. The food is always fresh and made the way you ask.

Atmosphere: 5

Food: 5

Service: 5

John Woolard

Service is terrible. Skip the line order is inconsistent. Had try order 3 times.had no numbers t put on my table.had to go get my for here order in a bag with no straw.no condiments. Napkins not available. Tables were dirty and floors. Had hair on my table.i got up and left.i work close by not first time here.i dont mind helpn the homeless but every time i come in there every where.i cant afford to buy someone lunch every time i come to this location. The store owner should come .and not tell the manager and see how there store operates and come more than one day.took 20 min to get cold food

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cheeseburger

Johnathan Reid

The only person that seemed like they were getting work done and cared about the customers was Michael. Everyone else there was standing around talking and not doing their job. Michael needs a raise and the rest of them need to get their act together

Atmosphere: 1

Food: 3

Service: 1

Cory Daniels

Pulled in to the drive thru only wanting to stop and order a Diet Coke. Waited about 5minutes and was never greeted or acknowledge. Taking note how there were no cars in front of me but a line behind me I figured maybe the headsets aren’t working. So I pulled for the window where there was a black male who seemed to be in his teens. I told him I had been at the kiosk and no one had said anything for 5mins, he looked over at a shorter Chinese/hispanic employee who I assume was supposed to be taking order and “said hey they are needing to order.” The Chinese guy didn’t even acknowledge any wrong doing and didn’t even look at us just hollered at the window saying I don’t take orders here. I assured the black teen I just needed one drink, so he went ahead and said I’ll get it for you, the Chinese guy over heard and hollered “no I am not allowed to taking any orders here.” Which is not only a lie but absurd, especially in this scenario where we weren’t greeted and all it was, was one drink. But think about people who may be deaf and can’t run inside to order due to possibly having an animal in the car. How would he expect someone to order in the drive thru with out pulling forward and typing out their order. Took place at 9pm ish April 2nd.

Atmosphere: 1

Food: 1

Service: 1

Doyle Woodall

Worst McDonald'sTried to give this place another chance. Drive thru personel could barely speak English. Frustrated,I just went in to let the manager know they have someone working the drive thru that doesn't speak English very well. Only to be told that it was a stupid reason not to do business with them. I don't care who works where, but do not give the position that requires fluent English to someone who doesn't really understand it. I will never go to this location again.

Atmosphere: 1

Food: 1

Service: 1

HARRY SMITH

Floors and tables- drink counters need cleaning.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac, Cheeseburger

Justin Bruckman

I’m not sure why they’re open late nights. For the past decade the over night employees have perfected the art of doing as little as possible. You’ll be met with a litany of excuses as to why they aren’t open to why they don’t have certain menu items… It’s happened serval times, ranging from cash only to DoorDash only and other contrived excuses.If I’m wrong and this is common practice then my advice is to close after 10pm because you couldn’t be possibly be making any money running a business like this.

James Gray

Hours show 24 hours. Showed up at 4am after placing a mobile order. No one answered the drive thru. Employees were clearly inside. I pulled up to the window after no response. I made eye contact with people inside but they just ignored me. Circled back around and eventually got my order 30 mins later. Insane.

Atmosphere: 1

Food: 1

Service: 1

Carly Guerrant

This review is more for management. It's a McDonald's, so all the food is pretty much the same as other franchise locations.Our order wasn't quite right (it happens!), but we had to go back up to the counter several times after our order was called to get the correct drinks, napkins, and straws. The napkins and straws weren't out in the dining room as expected, and in that case, the napkins at least should be offered with each order.The whole place seemed a little disorganized, and the lively conversation of the staff behind the counter didn't give off much confidence that things were under control. Other patrons seemed a little thrown as well. Overall, it was a pretty chaotic atmosphere to eat in, and the service could be much improved with a little more attention to detail.

Atmosphere: 2

Food: 4

Service: 1

Daniel Malec

Was a good store everything was clean and didn't have to wait around on the

Atmosphere: 5

Food: 5

Service: 5

H Greene

Stopped to get coffee. Got two of them at 5:20 am you would think they’d be hot ..they were cold 3.80 cents.wasted . Come on this is coffee what the hell

Evan Siwik

Can't be open 24 hours if you close at 2am but

Atmosphere: 1

Food: 1

Service: 1

Joe Helton

This is one of the slowest McDonald's around. If you go there late at night be prepared to sit in the drive through line for about 30 minutes!

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Quarter Pounder Hamburger, Mcflurry with Oreo Cookies, Mcdouble, Hamburger, World Famous Fries, Big Mac, Chicken Mcnuggets, Hot Fudge Sundae, Crispy Chicken Sandwich, Cheeseburger

Eric Vaughn

They was slow but got the job

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Cheeseburger

jay dik sr

the orange is "WATERED DOWN"! this mcdonald is putting water in the mixture. u go to mcdonalds anywhere else n u can taste the difference i. the orange juice. they are cheating customers out they money this way!!

Food: 3

Service: 5

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