O'Charley's Restaurant & Bar

Love it

My mom ordered the family bundle for takeout for us. It was so good, seasoned well. It was delivered hot and packaged nice.

A super nice place to eat if wanting great food.

I’ve ordered a sirloin before while dining in and always been happy with the food/service. I ordered a third line through DoorDash, and the girl took it to the wrong house, my neighbor, and then she brought it to me sideways. Once I open the package, it was the smallest steak I’ve ever seen. It was very tough and very pink in the middle. It’s almost like when you order to go food they give you the most crappy food ever So I will not be ordering from them from DoorDash.

Apparently this restaurant does not care about customers who order their food curbside and only the ones who prefer to eat in are worth their time! Totally ruined my Mother's Day dinner! I ordered the salmon and steak combo VERY WELL DONE, I selected well done and also put it in the notes. They not only forgot my sides but the steak was almost purple it was so rare inside! I immediately called to give them the chance to rectify the situation however I was told by the guy who answered that the managers were TOO BUSY to come to the phone and that they would call me back... well they just closed and NO ONE CALLED! I paid for my food and tipped for my order to be brought out curbside with the expectations that my hard earned money was appreciated but I was very wrong! I will not be back. Not only was this my Mother's Day weekend, but it's also my graduation from nursing school so thanks for the disappointment.

Great food and service.

Server was attentive. Burger and fries were great and it was Free Pie Day!

Good food

AMAAAZING! First time coming to this one and it was just great. I didn't go until about 10pm but the waiter was aamazing. Ordered the new Orleans Cajun pasta it was so good. And their maple waffle fries are to die for. Absolutely love o Charley's and their 5$ margaritas

literally the best steakhouse in Knoxville

We when around 6:00pm kinda busy but was nice problem service was great food was pretty good would recommend to anyone

Sun Apr 13, 2025

Over a 40 minute wait both to have our orders taken and to be served. We were dining in.If I could I would have given a 0 star but in this case I can only give a 1 star.

My husband ordered a cheese burger with baked potato with cheese and sour cream and a clam chowder soup with unsweet tea and I ordered only a Chicken Pecan salad with sweet and lemon. When she came to take our orders, 10 minutes after we arrived she asked if we wanted bread while waiting and we said yes because I was hungry.

And we waited and waited and waited for our food. The waitress kept telling us every time she came to refill our drinks that it would be ready in 2 minutes. I don't remember how many times she came to refill our glasses but it was at least 5 times if not more because there was more ice than liquid. She also brought another bread basket when I asked her if it was going to take long. And said they were redoing the chicken because it was hard. Before she came I was even contemplating asking for the manager.

Finally our food came. My husband started eating his soup and found it slightly warm as if it had cooled down. I looked at my salad and it did not look right. I had bacon bits and egg whites. There were no pecan nor cranberries. I saw her and waved her down. She asked if I wanted to see the manager and I said yes. In the meantime she asked if I wanted a dessert, on the house and I said yes, a brownie to go. She took the salad back into the kitchen and came back to our table and told me that the manager was making the salad herself. She couldn't come see us first?

Only later did the manager come with the salad after the waitress came back again to refill our drinks. I said to the manager that we were both unsatisfied with the service. She took my husband's soup to the kitchen and added a cup of soup to the old bowl and did not give a new bowl of soup *(I only found this out later when I asked him how he found out that the manager only added a cup of soup-she told him). I was shocked that she did that and said that to him. She is the manager of the restaurant and that was unprofessional.

As I had literally lost my appetite I asked the waitress for a to go box and brought it home to eat tomorrow. She gave us the bill (the manager did remove the salad but that was it). I asked for my brownie and she said she would ask the manager. She came back only to get payment and completely forgot the brownie. We payed and left and we will never be coming back again. Disgusting service. How many times can a person say the food will be ready in 2 minutes when it's not? And when you want to speak to the manager but she cannot come because she is making your food but comes only AFTER it is made? And does nothing else (oh but she did compt the salad, gotta give her credit for that).

I wonder, do they ever get undercover food reporters and give them bad reviews? This is a restaurant, a publuc place of business. Is this how they treat their customers? There was a full staff in the kitchen, enough waiters and the place was not busy. I took picturesband a video. There was no toilet paper in the handicapped stall either.

Oh btw, there was another couple with a child there. They arrived at 7:15 and when we left 7:38 they had not.been served yet. I wonder how long they had to wait before being served?

The food was really good and the young man up front seating everyone was very friendly and encouraging everyone leaving to have a good night and that he would see them next time. He's a good employee and a hustler, ide keep him. The service was good and the live music was ok. Karaoke would be cool. We enjoyed our visit and if we are nearby again, we will do what the young man says, see ya next time.

Good food, good people and it doesn't cost an arm and a leg

This location is below average for a chain