Panera Bread
4855 Kingston Pike, Knoxville
(865) 450-1002
Recent Reviews
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Always good and delicious you can never go wrong with Panera bread and a big hot bowl of broccoli cheese soup
Atmosphere: 5
Food: 5
Service: 5
I love their value duets.
Atmosphere: 5
Food: 5
Service: 5
Excellent
Always a pleasant visit. The beverages and sandwiches were delicious!
Atmosphere: 5
Food: 5
Service: 5
People are very friendly
Atmosphere: 5
Food: 5
Service: 5
Leaving a minimal review because this is the SECOND time I have been at Mercedes place and the SAME WOMAN would not acknowledge me or leave my order to go on counter, while other orders were placed on counter. First time I let it slide. Understand it’s not all about me. 2nd time
I’m NOT because she had a bad attitude for a grown woman. PINK SHIRT middle age glasses. She was working hard tho, however like I said , second time.
Atmosphere: 3
Food: 5
Service: 1
Love their soups
Food: 4
I stopped by Panera yesterday, and honestly, it was complete chaos. It wasn’t very busy when I walked in, but shortly after, a busload of people came in. I placed my order before they even arrived, yet it still took over 20 minutes to get a simple half sandwich and soup.
The kitchen area looked completely disorganized — staff seemed overwhelmed, and everyone waiting for food was crowded around the pickup counter asking where their orders were. When I finally got mine, the food tasted decent but wasn’t hot, which was disappointing after such a long wait.
I understand that unexpected crowds can throw things off, but it really seemed like the team wasn’t prepared or communicating well. Hopefully management can get things back on track — because this location used to be much smoother.
Atmosphere: 3
Food: 5
Service: 2
The food was great the atmosphere was great on the inside. As we walked in there was a man who seemed to be confused in his mind and was talking to himself. He came in that was a little scary. But the employees did a perfect job in helping him. The reason why I put one star in service was there was only the person up front taking our order. And of course at Panera you pick your own food up and sit down and eat. There was no tray to put our plates or cups on, we had to take our plates without a tray and go to the table. And then when we were finished we had to take our plates and cups and throw the trash away and then stack the plates in another part of the section where they have that. It was like a cafeteria type of place. If you want food to go that's a great place to go. If you want to dine in, not so good, you have to clean your own table and take your plates to the designated area that they specify. And then they want you to leave a tip before you sit down to eat.
Atmosphere: 5
Food: 5
Service: 1
One thing to know about this Panera that you don't usually see at a Panera is the amount of panhandlers that hang around the parking lot asking for a handout either by trying to sell you some nonsense you don't need or know what it is, or claiming they need gas like the guy walking around with the gas can running up to people at their vehicles. Not good for business.
Atmosphere: 3
Restaurantji Recommends
Wow this place has really gone down hill. I waited 30 minutes for my order and had to go back and have my order corrected. Dining room is filthy, every table is greasy and covered crumbs. I regret wasting my lunch hour here!
Atmosphere: 1
Food: 1
Service: 1
Music blasting early in the morning, employees having a party?
Atmosphere: 1
Service: 1
Nice outside dining with dog
Atmosphere: 5
Food: 5
Service: 5
They will not heat your bakery items. There are microwaves that you’re not allowed to put your plate in (and it also doesn’t fit), so they tell you to remove your food from your plate and put it on a napkin in the microwave. While on one hand I recognize this is probably safe food wise, it feels ridiculous and unsanitary because the microwave is nasty.
Service: 1
Picked up my order where they lined thru everything as checked. Unfortunately one if just 3 small items was missing. Quality control for quality control needed. No bread with the soup. Not that busy. Maybe food prep needs more breaks?
Atmosphere: 3
Food: 2
Service: 1
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