Penn Station East Coast Subs

Sat in there for over 15 minutes with an online order, watch my sandwich get sat in the corner the whole time. Had to ask to be helped yet again. To expensive for the service.

I went into this location tonight at 7:00 p.m. I go here every few weeks after getting my nails done at the same time. I walked in there today and it had to be over 90°. Today's high was 88 and we're at 84% humidity. And this is a small building that is using ovens and stoves and producing hot goods So 90° is being way generous. It was miserable inside of there. The guys working were still being as pleasant as you could possibly be while working in those conditions. I asked if it had just gone out and was told that it has been going out for weeks now. That this is something they've been dealing with nearly every day for weeks now. Someone keeps coming out and saying it's fixed and it works for a little bit and then it stops again. This is absolutely unacceptable. The food was still good and the guys were still pleasant. They deserve to work and better conditions than that. So until I find out that the air conditioning and this building was actually fixed and the employees can be comfortable while working there all day I will be leaving my one star. When it's fixed I will come back and give you four stars because your employees and the food at this location deserve that.

From now on I will be calling to see if the AC is fixed before I place an order. No AC? No order.
I suggest if you're reading this review, You do the same.

Placed an online order with 4 subs and sides. Not one sandwich was made correctly. Mayo where requested none and forgot mustard and pickles requested. Lettuce and tomatoes when asked for none on a child’s sandwich. Etc etc. sandwiches were made when we arrived but made us wait over 10 minutes while they discussed their work schedules before cooking fries we had ordered. Place has really gone downhill.

Great food, great service. This location rocks.

This is by far my favorite sandwich place and have been coming to this location for over 10 years now. But in the last year it has gone extremely down hill. The last 5 times I have gotten a sandwich it has been made wrong and taken over 35 mins with limited people there. Hope things change but after today I won’t be back for awhile.

Tables dirty, something leaking from the ceiling into the actual middle of the dining room floor,all the fountain drinks are flat, no carbonation.

This was my first time trying this out and the experience was absolutely amazing 👏. The customer service was of a high end restaurant and the food was also. Alexis made our food look as good as it tasted. Also felt like a much healthier option than other places and for much cheaper than I expected I had to leave a review because more people need to know about this place!!! Will definitely be back.

Food was great! Service was slow. One individual had to remind them that he had not received his food fifteen minutes after everyone else.

Just don't..we tried it a year ago and it was bad there...we decided to try one more and NO never again...they can't read a ticket... we're 2 for 2 on horribly WRONG sandwiches. They're sloppy and the stuff they do actually put on it is just so light...heavy...what have you, you wonder if it's intentional...The bread is HARD and it's painful to eat after the first 1/3 of a "footlong" it cut our mouths up so bad...meat is inconsistent with amounts... just save yourself the calories and go to jersey Mike's or firehouse....EVEN SUBWAY... literally anywhere else. Not to mention we paid just under $34 for 2 no extras sandwiches and 2 chips...and it was then and again the worst. Never again... it's no wonder they're all closing and always empty

Atmosphere: 2

Food: 1

Service: 1

Philly Cheese and Italian sandwiches are awesome

Food: 5

Service: 5

Yummy food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub, Hand Cut Fries

Got a chicken cordon bleu and a cold Italian. Cold Italian was amazing and the cordon bleu was good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sub

Best cheesesteak you can find down here in TN in my opinion. And yes I know it's a chain...

Atmosphere: 5

Food: 5

Service: 5

The manager and employee killed it today, they were short staffed and informed people of it but still got food out hot and fresh! A rude customer cussed out the employee and the manager handled it like a pro - I have alot of respect for her! Always treat your food service people with respect.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Club Wrap

The food is amazing but the service is what we go there for!! Thank you for always bringing a smile to our faces.. Timmy & Smalls