The General Manager that was there on January 9th 4-5pm was phenomenal. Great manager, really goes above and beyond!
Atmosphere: 5
Food: 5
Service: 5
daniel williams
This is straight up food poisoning caused by people who do not care about their job. I am a truck driver I've eaten plenty of questionable food... The only thing that gives me screen door fire is either food poisoning or the visine prank... The staff obviously hate their work and need to find something better before they kill someone from neglect!
Atmosphere: 1
Food: 1
Service: 1
Jonathan Barnard
All I have to say is that Rodney is amazing. I think he served us last year with excellence as well. I know he has served us everytime we've went there this year and he's always happy, friendly, ecstatic and just a joy to be near. If you give Christmas Bonuses, give one to Rodney, because he's worth it. He makes customers feel welcome and want to order! He also seems to pep the staff up in a better mood. Thanks Rodney! I love when people love what they do!
Service: 5
Josh Delozier
Every time I shop at west town I stop in and grab a couple slices of cheese pizza. Sbarro is the best pizza in Knoxville! 110 A+
Atmosphere: 5
Food: 5
Service: 5
Daniel Willingham
Very friendly, hard working guy running the show there.
Atmosphere: 4
Food: 4
Service: 4
renee vilella
The cashier was rude and doesn't pay attention to detail. He charged me for another customers drink and said he didn't.
Atmosphere: 1
Food: 2
Service: 1
Trisha Ganisyeje
They serve old pizza. I ordered a NY pepperoni slice and started getting a stomach ache 15 mins later. Tried to wait it out but I vomited out the food 3 hours later. Don’t get food here. Health hazard.
Atmosphere: 3
Food: 1
Service: 3
Travis Reviewer
I was greeted by Aspen “Jay” and he was great! He engaged me with humor that was professional and appropriate. He remained focused on our conversation while wiping down the counter. I felt valued and appreciated! Thank you for the great experience!
Vicki Olejarczyk
Veggies undercooked and chicken was mostly fat and gristle. Yuck.
Tyler
Out of Pepperoni Pizza, out of Stromboli, guy at the counter was very rude and didn’t give me my side, and they were out of ice. The poor cashier was at least trying, and the guy making pizza was fine, but I’m not gonna be coming back anytime soon
Couldn’t get served. I arrived at 8:10 and they said they couldn’t make a cheese pizza because everything was put up. Well, that’s not my fault?!?! That’s THEIR FAULT!!! And if that’s the case, if y’all only accept orders by a certain time, then there should be a sign that states that. Not sit here and pretty much refuse service to a paying customer that’s unacceptable and unprofessional. They acted like it was a problem which is mind-boggling to me.
Ayanna J. Humphrey
The absolute worst and saddest spinach Stromboli ever. RAW, unsauteed or at least seasoned spinach and the entire thing was cold. Disgusting, would never order here again
Atmosphere: 3
Food: 1
Service: 4
Ruzell Ramsey
Don't order from them. They're entirely incompetent and don't have a working phone. What a joke
Atmosphere: 1
Food: 1
Service: 1
Victoria Tomlinson
food is amazing and cody is awesome go cody we love you cody 🫶
Atmosphere: 5
Food: 5
Service: 5
Andrea Nix
We went there right after they opened and it was terrible. They advertise that it’s made fresh everyday definitely a lie! All the food made was not fresh at all it was at least a day old and all they were doing was barely heating it up. My food was still very cold so I asked for them to heat it up and the guy with the ponytail and big gauges in his ears had an attitude like it was such an inconvenience to serve someone hot food. He grabbed the food off my tray with tongs and the tongs touched where I had already taken a bite of my pizza and then touched other people’s food with the same tongs. 🤢 the prices are outrages for the quality of food you get. $11 for a slice of pizza, 2 breadsticks, and a drink wasted. Would not recommend this place at all. Terrible product and terrible customer service.
The General Manager that was there on January 9th 4-5pm was phenomenal. Great manager, really goes above and beyond!
Atmosphere: 5
Food: 5
Service: 5
This is straight up food poisoning caused by people who do not care about their job. I am a truck driver I've eaten plenty of questionable food... The only thing that gives me screen door fire is either food poisoning or the visine prank... The staff obviously hate their work and need to find something better before they kill someone from neglect!
Atmosphere: 1
Food: 1
Service: 1
All I have to say is that Rodney is amazing. I think he served us last year with excellence as well. I know he has served us everytime we've went there this year and he's always happy, friendly, ecstatic and just a joy to be near. If you give Christmas Bonuses, give one to Rodney, because he's worth it. He makes customers feel welcome and want to order! He also seems to pep the staff up in a better mood. Thanks Rodney! I love when people love what they do!
Service: 5
Every time I shop at west town I stop in and grab a couple slices of cheese pizza. Sbarro is the best pizza in Knoxville! 110 A+
Atmosphere: 5
Food: 5
Service: 5
Very friendly, hard working guy running the show there.
Atmosphere: 4
Food: 4
Service: 4
The cashier was rude and doesn't pay attention to detail. He charged me for another customers drink and said he didn't.
Atmosphere: 1
Food: 2
Service: 1
They serve old pizza. I ordered a NY pepperoni slice and started getting a stomach ache 15 mins later. Tried to wait it out but I vomited out the food 3 hours later. Don’t get food here. Health hazard.
Atmosphere: 3
Food: 1
Service: 3
I was greeted by Aspen “Jay” and he was great! He engaged me with humor that was professional and appropriate. He remained focused on our conversation while wiping down the counter. I felt valued and appreciated! Thank you for the great experience!
Veggies undercooked and chicken was mostly fat and gristle. Yuck.
Out of Pepperoni Pizza, out of Stromboli, guy at the counter was very rude and didn’t give me my side, and they were out of ice. The poor cashier was at least trying, and the guy making pizza was fine, but I’m not gonna be coming back anytime soon
Restaurantji Recommends
Couldn’t get served. I arrived at 8:10 and they said they couldn’t make a cheese pizza because everything was put up. Well, that’s not my fault?!?! That’s THEIR FAULT!!! And if that’s the case, if y’all only accept orders by a certain time, then there should be a sign that states that. Not sit here and pretty much refuse service to a paying customer that’s unacceptable and unprofessional. They acted like it was a problem which is mind-boggling to me.
The absolute worst and saddest spinach Stromboli ever. RAW, unsauteed or at least seasoned spinach and the entire thing was cold. Disgusting, would never order here again
Atmosphere: 3
Food: 1
Service: 4
Don't order from them. They're entirely incompetent and don't have a working phone. What a joke
Atmosphere: 1
Food: 1
Service: 1
food is amazing and cody is awesome go cody we love you cody 🫶
Atmosphere: 5
Food: 5
Service: 5
We went there right after they opened and it was terrible. They advertise that it’s made fresh everyday definitely a lie! All the food made was not fresh at all it was at least a day old and all they were doing was barely heating it up. My food was still very cold so I asked for them to heat it up and the guy with the ponytail and big gauges in his ears had an attitude like it was such an inconvenience to serve someone hot food. He grabbed the food off my tray with tongs and the tongs touched where I had already taken a bite of my pizza and then touched other people’s food with the same tongs. 🤢 the prices are outrages for the quality of food you get. $11 for a slice of pizza, 2 breadsticks, and a drink wasted. Would not recommend this place at all. Terrible product and terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
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