This franchise owner is pinching every single penny.
I've been here twice in the past week. Both during what would be rush times. There has only been 1 employee both times. She was doing well doing the job of two people.
Both times I asked for extra pickle. And the worker would only put like 2 extra pickles. The second time, I pushed and asked for more. I've never been questioned or shorted pickles. The worker was hesitant but put a few more pickles on. I suspect either manager or franchise owner is having them be really conservative with toppings. I say this, because I've been to other franchised stores and not a single worker has ever cared if I wanted the whole container.
Look, if I'm paying $14 for a sandwich that probably has a food cost of $4, I expect extra pickles to not be a problem.
Maybe I'm the idiot for paying $14 for a sandwich.
Save yourself the trouble and go to a different location.
brandybt
Employees rude
Dean Lyman
On March 2nd around noon I got my mobile order (Two 12” subs) went home and they were wrong. I went back and the guy was not apologetic, and re made the subs with dirty gloves on. I will never go back to this location. $15.28 down the drain
Atmosphere: 1
Food: 1
Service: 1
Angela Oneil
I went to this one last year and the service was awful w he told me he could not take my order because they were so backed up. I gave them another chance today and the lady was rude she thought I said footlong I have never in my life are a footlong anything then she said yes you did. Well I am a hair stylist and I work the public everyday for the last 37 yrs and you do not treat customers like that I will never be back I work within 2 miles of this location.will not be back
Food: 3
Service: 1
Alan Lawrence
I like the Subway chain, but I usually buy their affordable cold cut combo.
Watching customers ahead of me use coupons I looked online and discovered a good deal. The clerk said I needed to order and pay online to get the deal. But he would make my sandwiches before I placed the order, to save time for both of us. That's good customer service.
Atmosphere: 3
Food: 4
Service: 4
Wayne Morrill
There are 2 subways closer to my workplace, 1 on Merchant Dr. and 1 on Western Ave. I always drive farther to go here. Place is always clean, and the worker(s) are very friendly and professional even when understaffed. That allows me to trust the food and ensures that I get what I ordered. I need to remember to point out those who give great service and while you can get a subway sandwich in any half way decent Subway, it is the people and their service that actually bring you back to a particular location. We'll Done Emory road!
Atmosphere: 5
Food: 4
Service: 5
Mike kuffner
The lady at the counter always takes good care of me
Atmosphere: 5
Food: 5
Service: 5
Sara Davis
To be alone most time the lady that makes the sandwiches for us every time we come in, she always has a smile and is super friendly.
Atmosphere: 5
Food: 5
Service: 5
joey
Saturday evening, service was good, staff had a good attitude, l’d return.
Atmosphere: 5
Food: 5
Service: 5
Steven Castellano
13.65 for meatball sandwich with no extras? See you. never again!
Fantastic customer service at lunch today - fast, friendly, and made sure the order was exactly right
Service: 5
Tim Warwick
Food was great. But, I have to speak about the service. I believe his name was Mike. This guy kept his cool the whole time we were there and he was working by himself. He had online orders to fill, and those customers were coming in and food not ready, speaking very poorly of him. But like I said he remained professional and kept a smile. Way too many people in line and to only have 1 man running the whole shop.
Aleysha C
Didn’t catch her name but lady at the counter was great.
Atmosphere: 5
Food: 5
Service: 5
Harry Storm
Meatball bowl and a bigAs__
Atmosphere: 5
Food: 5
Service: 5
Amanda Underwood
Thank you so much for taking care of my order! Great staff and always good subs.
This franchise owner is pinching every single penny.
I've been here twice in the past week. Both during what would be rush times. There has only been 1 employee both times. She was doing well doing the job of two people.
Both times I asked for extra pickle. And the worker would only put like 2 extra pickles. The second time, I pushed and asked for more. I've never been questioned or shorted pickles. The worker was hesitant but put a few more pickles on. I suspect either manager or franchise owner is having them be really conservative with toppings. I say this, because I've been to other franchised stores and not a single worker has ever cared if I wanted the whole container.
Look, if I'm paying $14 for a sandwich that probably has a food cost of $4, I expect extra pickles to not be a problem.
Maybe I'm the idiot for paying $14 for a sandwich.
Save yourself the trouble and go to a different location.
Employees rude
On March 2nd around noon I got my mobile order (Two 12” subs) went home and they were wrong. I went back and the guy was not apologetic, and re made the subs with dirty gloves on. I will never go back to this location. $15.28 down the drain
Atmosphere: 1
Food: 1
Service: 1
I went to this one last year and the service was awful w he told me he could not take my order because they were so backed up. I gave them another chance today and the lady was rude she thought I said footlong I have never in my life are a footlong anything then she said yes you did. Well I am a hair stylist and I work the public everyday for the last 37 yrs and you do not treat customers like that I will never be back I work within 2 miles of this location.will not be back
Food: 3
Service: 1
I like the Subway chain, but I usually buy their affordable cold cut combo.
Watching customers ahead of me use coupons I looked online and discovered a good deal. The clerk said I needed to order and pay online to get the deal. But he would make my sandwiches before I placed the order, to save time for both of us. That's good customer service.
Atmosphere: 3
Food: 4
Service: 4
There are 2 subways closer to my workplace, 1 on Merchant Dr. and 1 on Western Ave. I always drive farther to go here. Place is always clean, and the worker(s) are very friendly and professional even when understaffed.
That allows me to trust the food and ensures that I get what I ordered.
I need to remember to point out those who give great service and while you can get a subway sandwich in any half way decent Subway, it is the people and their service that actually bring you back to a particular location. We'll Done Emory road!
Atmosphere: 5
Food: 4
Service: 5
The lady at the counter always takes good care of me
Atmosphere: 5
Food: 5
Service: 5
To be alone most time the lady that makes the sandwiches for us every time we come in, she always has a smile and is super friendly.
Atmosphere: 5
Food: 5
Service: 5
Saturday evening, service was good, staff had a good attitude, l’d return.
Atmosphere: 5
Food: 5
Service: 5
13.65 for meatball sandwich with no extras? See you. never again!
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
Fantastic customer service at lunch today - fast, friendly, and made sure the order was exactly right
Service: 5
Food was great. But, I have to speak about the service. I believe his name was Mike. This guy kept his cool the whole time we were there and he was working by himself. He had online orders to fill, and those customers were coming in and food not ready, speaking very poorly of him. But like I said he remained professional and kept a smile. Way too many people in line and to only have 1 man running the whole shop.
Didn’t catch her name but lady at the counter was great.
Atmosphere: 5
Food: 5
Service: 5
Meatball bowl and a bigAs__
Atmosphere: 5
Food: 5
Service: 5
Thank you so much for taking care of my order! Great staff and always good subs.
Atmosphere: 5
Food: 5
Service: 5
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