Good sub. Horrible service! Your employees need an attitude adjustment. A good humbling is required in this case. Customers should never be greeted with a sour puss face & "what kind of bread do you want" as your opening greeting followed by the complete temper tantrum the girl pulled by tossing her stuff on the counter and slamming the microwave door as if she was in pure disgust that she even has to be there to work and greet people. Energy transfer is real folks- every person that that little bitter girl is preparing food for is literally transferring HER anger & bitterness to everyone she deals with. You will naturally absorb her energy thru the food she prepares for you. Store Manager - train and reprimand your employees before you lose more business.
Atmosphere: 1
Food: 5
Service: 1
Kendra
Came in to get some food! Jamie working the front was really sweet!
Randy Kristoffer Dusenberry II
BUYERS BEWARE !!!! Biggest rip off company of 2024, we received a coupon in the mail, which is valid. The employee did not know of any of the promotions going on specifically says on the coupon which sandwiches we cannot order and we didn’t. The employee had no idea made us three sandwiches that seemed acceptable, the deal was for 1799 for three foot-long sandwiches, it’s an absolute rip off !! our bill was over $40$ what are we supposed to do? Tell him to take it back?
Atmosphere: 1
Food: 1
Service: 1
Selena Izquierdo
Tried to dine at this location several times , Not sure who is hiring at this location but highly disgusted by the unacceptable behavior of the staff here and shame on the heavy set caucasian male working day shift cussing out customers and treating people very poorly as he obviously is not fit for even the most simple tasked job and the young dark haired girl on night shift who obviously isn’t fit for a simple tasked job either slamming things around and being a complete misfit like literally damn near had a tantrum attitude over making my order we walked out, and didn’t even want the food anymore this location is ridiculously unprofessional and unsanitary , shame on management for allowing these conditions do better !….
Atmosphere: 1
Food: 1
Service: 1
Ashley Page
Came in today for lunch and the manager was ranting about Subway owing him money and how he was gonna quit and then sue them and how the food is nasty and stale. Very unprofessional of him I will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Frosty Blanco
We stopped here traveling through Tennessee on Christmas Eve. A lot of places were closed or closing soon, so we put our order in online in order to assure we’d have our food before the location closed at 7pm. When we arrived, they were fairly busy, so there was a bit of a wait to pick up our order. After a wait, the store employees made everyone in the store aware that they’d run out of just about all meats for sandwiches. We had no idea this affected us as we’d placed our order over a half hour earlier. We then found out that our order had not been started and the lady working started being rude because they were closing in less than 5 minutes. Although our order was already paid for, they were out of everything we ordered. We tried to compromise and sought alternatives based on the ingredients they did have available, but the lady refused indicating she wasn’t allowed to swap out orders. I was a bit astonished and asked how did they plan to fulfill our already purchased order, if they weren't allowed to change anything? She had to call the store manager for authorization to change our order (which the store was closed by this time). We noticed she never took her gloves off while using her personal cellphone to call her manager. When we requested she put on new gloves before making our sandwiches, she became completely belligerent. We had never been so embarrassed in our lives! All we asked is that she practiced safe, hygienic and sanitary food preparation practices and she had a fit.At this point, we canceled our order and asked for a refund (which she again had to call her manager for a tutorial). After all of this, she then refused to give us a copy of the refund receipt.What. A. Disaster!Still waiting on a response from the GM. He didn’t seem to be concerned much.Shame on Subway for condoning such unsafe practices considering we are still at the tail end of a pandemic.
Atmosphere: 3
Service: 1
Onomatopoeia O.
!!BEWARE & AVOID!! I would give ZERO STARS if Yelp allowed it. Stay away unless you like sandwiches that feature a main ingredient of mostly AIR. I prefer "more" of every ingredient and ordered as such on the app. I was in store when I ordered so I was able to watch mine being made by April (I think she might be new employee). Mine had bread and meat and tiny amounts of most other things with at least one ingredient totally missing. When I pointed out that I ordered the "more" option on most of my ingredients and I wanted to get the sandwich that I ordered, it became apparent that this store has no such more option (you get what you get). If you ask for more, their default was to grab a FEW TINY PIECES of green pepper (or whatever ingredient you asked for) instead of putting the CORRECT AMOUNT on. IF you ask again, it's like they just act like they are adding it by touching the ingredients and moving their hand to your sub (with almost nothing in it) while they're hoping that you are "tuned out". If you are persistent in asking to get what you actually ordered, then April looks at Nathan and he quickly informs you that this is "all you are getting" further requests get Nathan, again, with the "cop out" answer of "I am following policy". Which I think is B.S. as I eat at a LOT of Subways and almost none are as stingy (with the ingredients) as this one is. Subway should AT A MINNIMUM just remove the "more" option from their app for this specific store only because they totally IGNORE IT (and you really get mostly LESS). The sandwich was a total rip off as what I tasted most was all of the air they substituted for what I was supposed to get on my sub. All is my opinion including the advice to !!!AVOID AVOID AVOID!!!!
Kathy M
To come into a restaurant and be screamed about if this is an online order you’re here to pick up you’re gonna be waiting a couple of minutes doesn’t say good afternoon doesn’t say good evening doesn’t speak at all in regards to common decency, but has the audacity to scream at me to be more detailed, Scream at my fiancé the way she did disgusting of course she didn't have name tag on so I couldn’t grab that but Miss purple hair needs to be taught a couple of lessons on how common decency works and how customer service works and if she doesn’t want to be at work, then she needs to find another job because having a disgusting racist attitude that she had towards us was more than disgusting. She’s really lucky that I didn’t give what I received when I came in to the restaurant because that would’ve turned into an altercation , I expect to be reached out to via email or phone about this matter because for you to hire and allow somebody to be racist disgusting and unprofessional is the least of the matter of fact, but I digress. To make this matter more specific, my fiancé is darker than me. I am lighter, and the moment I came in, she didn’t scream at me, but she thought that she could speak to somebody else that’s darker. Clearly she’s racist.
Atmosphere: 1
Food: 5
Service: 1
James Carrasco
Great service but wife got sick within 30 min of eating there. I called to try to let them know but no one answered the phone. She got a salad.
Atmosphere: 4
Food: 1
Service: 5
Rajvi Shah
I got to this subway all the time from three years and this guy in the picture when we walk in the store said are you veggies and I said yes for veggies San which and he said I won’t serve you and you are banned and I was seeing that guy for the first time. It’s actually so stupid and senseless that you are saying someone not to food when we did nothing wrong like I was seeing him first time and even didn’t say anything. This was so hurtful and disappointing cuz I have been going to this subway for three years and we didnt do anything and he said you are banned. Please don’t go thi this subway unless you wanted to be treated disrespectfully. It’s a cedar bluff location. Take some stepars against this guy. Not done loosing a customer.
I was out with one if my daughter's and her baby&we found ourselves hungry but in an area we don't frequent. We saw a Subway and decided to give it a try. It wasn't as inviting as our local Oak Ridge Subways,but seemed clean.There was one girl doing everything and 2 employees leaning on the register talking.Our Sub bread was extremely dry,&fell apart when I ate mine.Very disappointed.
Atmosphere: 2
Food: 2
Service: 3
Connor “Kon” Wilson
Walk in and immediately asked if we had an order as someone walked in as well and complaints from a shorter ethnic lady with blonde hair were heard took us 10 minutes to get the food with zero line because they couldn’t stay on task for more than 10 seconds at a time.
Atmosphere: 5
Food: 3
Service: 1
Vicki L.
Two employees in the store after 2:00 pm. No one was interested in helping the people walking in the door. Mr happy was flitting back and forth behind the counter, then the girl went and stood in the back looking out. No one asked if they could help me or the other two people after me, until I asked for a sandwich and she said the sandwiches start down here. Went to the other end, she put on her gloves and made pistol shots in the air at Mr happy and said something about how laid back he was. Started my one small sandwich, left it sit there on the line while she started two foot longs for the lady behind me. Mr happy cleaned off a table ~ there was one customer sitting in the whole place, but oh well. After a good 5 minutes while the girl behind the counter left my sandwich sitting there (could have been done, paid, and gone by now!) Mr happy did help someone with a pick up order,,,,, so I left. No one said a word. Not even me. They didn't ask if I wanted my sandwich, or try to keep my business. Really tacky non-service today.
LAKSHMI SIREESHA PAVALLA
Just visited the subway, worst customer service, never going to back there.
Atmosphere: 2
Food: 2
Service: 1
Valentin Korniyenko
Came to get a quick bite to eat. Younger girl that made the food was great. After we got our food and didn’t leave a tip, an African American lady at the register have said “no tip,really” under the breath and then loudly repeated several times “please don’t make a mess”. I don’t have problems tipping when a service is provided, such as sit down restaurants, etc but not at the fast food place like subway. I hope management sees it as an opportunity to improve
Good sub. Horrible service! Your employees need an attitude adjustment. A good humbling is required in this case. Customers should never be greeted with a sour puss face & "what kind of bread do you want" as your opening greeting followed by the complete temper tantrum the girl pulled by tossing her stuff on the counter and slamming the microwave door as if she was in pure disgust that she even has to be there to work and greet people. Energy transfer is real folks- every person that that little bitter girl is preparing food for is literally transferring HER anger & bitterness to everyone she deals with. You will naturally absorb her energy thru the food she prepares for you. Store Manager - train and reprimand your employees before you lose more business.
Atmosphere: 1
Food: 5
Service: 1
Came in to get some food! Jamie working the front was really sweet!
BUYERS BEWARE !!!! Biggest rip off company of 2024, we received a coupon in the mail, which is valid. The employee did not know of any of the promotions going on specifically says on the coupon which sandwiches we cannot order and we didn’t. The employee had no idea made us three sandwiches that seemed acceptable, the deal was for 1799 for three foot-long sandwiches, it’s an absolute rip off !! our bill was over $40$ what are we supposed to do? Tell him to take it back?
Atmosphere: 1
Food: 1
Service: 1
Tried to dine at this location several times , Not sure who is hiring at this location but highly disgusted by the unacceptable behavior of the staff here and shame on the heavy set caucasian male working day shift cussing out customers and treating people very poorly as he obviously is not fit for even the most simple tasked job and the young dark haired girl on night shift who obviously isn’t fit for a simple tasked job either slamming things around and being a complete misfit like literally damn near had a tantrum attitude over making my order we walked out, and didn’t even want the food anymore this location is ridiculously unprofessional and unsanitary , shame on management for allowing these conditions do better !….
Atmosphere: 1
Food: 1
Service: 1
Came in today for lunch and the manager was ranting about Subway owing him money and how he was gonna quit and then sue them and how the food is nasty and stale. Very unprofessional of him I will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
We stopped here traveling through Tennessee on Christmas Eve. A lot of places were closed or closing soon, so we put our order in online in order to assure we’d have our food before the location closed at 7pm. When we arrived, they were fairly busy, so there was a bit of a wait to pick up our order. After a wait, the store employees made everyone in the store aware that they’d run out of just about all meats for sandwiches. We had no idea this affected us as we’d placed our order over a half hour earlier. We then found out that our order had not been started and the lady working started being rude because they were closing in less than 5 minutes. Although our order was already paid for, they were out of everything we ordered. We tried to compromise and sought alternatives based on the ingredients they did have available, but the lady refused indicating she wasn’t allowed to swap out orders. I was a bit astonished and asked how did they plan to fulfill our already purchased order, if they weren't allowed to change anything? She had to call the store manager for authorization to change our order (which the store was closed by this time). We noticed she never took her gloves off while using her personal cellphone to call her manager. When we requested she put on new gloves before making our sandwiches, she became completely belligerent. We had never been so embarrassed in our lives! All we asked is that she practiced safe, hygienic and sanitary food preparation practices and she had a fit.At this point, we canceled our order and asked for a refund (which she again had to call her manager for a tutorial). After all of this, she then refused to give us a copy of the refund receipt.What. A. Disaster!Still waiting on a response from the GM. He didn’t seem to be concerned much.Shame on Subway for condoning such unsafe practices considering we are still at the tail end of a pandemic.
Atmosphere: 3
Service: 1
!!BEWARE & AVOID!! I would give ZERO STARS if Yelp allowed it. Stay away unless you like sandwiches that feature a main ingredient of mostly AIR. I prefer "more" of every ingredient and ordered as such on the app. I was in store when I ordered so I was able to watch mine being made by April (I think she might be new employee). Mine had bread and meat and tiny amounts of most other things with at least one ingredient totally missing. When I pointed out that I ordered the "more" option on most of my ingredients and I wanted to get the sandwich that I ordered, it became apparent that this store has no such more option (you get what you get). If you ask for more, their default was to grab a FEW TINY PIECES of green pepper (or whatever ingredient you asked for) instead of putting the CORRECT AMOUNT on. IF you ask again, it's like they just act like they are adding it by touching the ingredients and moving their hand to your sub (with almost nothing in it) while they're hoping that you are "tuned out". If you are persistent in asking to get what you actually ordered, then April looks at Nathan and he quickly informs you that this is "all you are getting" further requests get Nathan, again, with the "cop out" answer of "I am following policy". Which I think is B.S. as I eat at a LOT of Subways and almost none are as stingy (with the ingredients) as this one is. Subway should AT A MINNIMUM just remove the "more" option from their app for this specific store only because they totally IGNORE IT (and you really get mostly LESS). The sandwich was a total rip off as what I tasted most was all of the air they substituted for what I was supposed to get on my sub. All is my opinion including the advice to !!!AVOID AVOID AVOID!!!!
To come into a restaurant and be screamed about if this is an online order you’re here to pick up you’re gonna be waiting a couple of minutes doesn’t say good afternoon doesn’t say good evening doesn’t speak at all in regards to common decency, but has the audacity to scream at me to be more detailed, Scream at my fiancé the way she did disgusting of course she didn't have name tag on so I couldn’t grab that but Miss purple hair needs to be taught a couple of lessons on how common decency works and how customer service works and if she doesn’t want to be at work, then she needs to find another job because having a disgusting racist attitude that she had towards us was more than disgusting. She’s really lucky that I didn’t give what I received when I came in to the restaurant because that would’ve turned into an altercation , I expect to be reached out to via email or phone about this matter because for you to hire and allow somebody to be racist disgusting and unprofessional is the least of the matter of fact, but I digress. To make this matter more specific, my fiancé is darker than me. I am lighter, and the moment I came in, she didn’t scream at me, but she thought that she could speak to somebody else that’s darker. Clearly she’s racist.
Atmosphere: 1
Food: 5
Service: 1
Great service but wife got sick within 30 min of eating there. I called to try to let them know but no one answered the phone. She got a salad.
Atmosphere: 4
Food: 1
Service: 5
I got to this subway all the time from three years and this guy in the picture when we walk in the store said are you veggies and I said yes for veggies San which and he said I won’t serve you and you are banned and I was seeing that guy for the first time. It’s actually so stupid and senseless that you are saying someone not to food when we did nothing wrong like I was seeing him first time and even didn’t say anything. This was so hurtful and disappointing cuz I have been going to this subway for three years and we didnt do anything and he said you are banned. Please don’t go thi this subway unless you wanted to be treated disrespectfully. It’s a cedar bluff location. Take some stepars against this guy. Not done loosing a customer.
Restaurantji Recommends
I was out with one if my daughter's and her baby&we found ourselves hungry but in an area we don't frequent. We saw a Subway and decided to give it a try. It wasn't as inviting as our local Oak Ridge Subways,but seemed clean.There was one girl doing everything and 2 employees leaning on the register talking.Our Sub bread was extremely dry,&fell apart when I ate mine.Very disappointed.
Atmosphere: 2
Food: 2
Service: 3
Walk in and immediately asked if we had an order as someone walked in as well and complaints from a shorter ethnic lady with blonde hair were heard took us 10 minutes to get the food with zero line because they couldn’t stay on task for more than 10 seconds at a time.
Atmosphere: 5
Food: 3
Service: 1
Two employees in the store after 2:00 pm. No one was interested in helping the people walking in the door. Mr happy was flitting back and forth behind the counter, then the girl went and stood in the back looking out. No one asked if they could help me or the other two people after me, until I asked for a sandwich and she said the sandwiches start down here. Went to the other end, she put on her gloves and made pistol shots in the air at Mr happy and said something about how laid back he was. Started my one small sandwich, left it sit there on the line while she started two foot longs for the lady behind me. Mr happy cleaned off a table ~ there was one customer sitting in the whole place, but oh well. After a good 5 minutes while the girl behind the counter left my sandwich sitting there (could have been done, paid, and gone by now!) Mr happy did help someone with a pick up order,,,,, so I left. No one said a word. Not even me. They didn't ask if I wanted my sandwich, or try to keep my business. Really tacky non-service today.
Just visited the subway, worst customer service, never going to back there.
Atmosphere: 2
Food: 2
Service: 1
Came to get a quick bite to eat. Younger girl that made the food was great. After we got our food and didn’t leave a tip, an African American lady at the register have said “no tip,really” under the breath and then loudly repeated several times “please don’t make a mess”. I don’t have problems tipping when a service is provided, such as sit down restaurants, etc but not at the fast food place like subway. I hope management sees it as an opportunity to improve
Atmosphere: 3
Food: 5
Service: 2