Subway
9629 Countryside Lane, Knoxville
(865) 769-5212
Recent Reviews
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I wish I'd taken a photo, but I am never going back to this place. I'd placed an order for one 6 inch and one foot long. I go to pick it up, get home, open the bag and the 6 inch, I'm not even kidding, is 2 inches long. They're also really stingy with the ingredients.
That wasn't the first time this has happened either. I'll just go elsewhere
Atmosphere: 1
Food: 1
Service: 2
Tried to go inside to eat and the doors were locked. The employee looked at us from inside but wouldn't come open the door. It is 8:47 pm.
Atmosphere: 1
Food: 1
Service: 1
Ok food, kind of slow n in service n attentiveness
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Subway Footlong Cookie
Sandwich was good..but for third time I didn't get the pretzel I ordered..tried calling store for 30 minutes and no one answered..I was charged for pretzel but had to text grub hub to get money back
Food: 3
Service: 4
Recommended dishes: Tuna
New Pretzel and churro not worth the price. Hard and not tasty.
Atmosphere: 2
Food: 1
Service: 2
I made a curbside order and when I went to go pick it up I noticed this one employee was making all the sandwiches, and the other 1 had just gotten out of her car and was sitting in the back. So I have a dog that's kind of wild and can't be trusted in the car unattended and that's why I did curbside pickup. I waited about 20 minutes for my order. I even called the store and it rang and rang and no one answered,even with the employee sitting in the back. And so I ended up just walking in and grabbing my order and leaving. It really irritated me because I'd already added a tip to the order and they didn't include the 2 bags are chips. I sent an email to corporate and basically got a generic email that said thanks for drawing our attention to this, no mention of a refund for the missing items or the tip. And there's no way to call customer service either.
Atmosphere: 1
Food: 1
Service: 1
Ordered food through the subway app for pick up. I show up and the employee working said their internet is out so they couldn't make my online order and I would have to come back for a refund. Called into the main office number to get a refund since you can't cancel an app order. A month later and I still have yet to receive my money back.
Service: 1
Michelle is extremely rude takes her anger out over internet being down on
Atmosphere: 1
Food: 1
Service: 1
Very disappointed. 1. Internet doesn’t work so you can’t use the subway app. 2. Staff rolled their eyes and gave an attitude towards us when they messed up the order blaming us for the mistake.Just overall disappointed with this visit. You all need to get a new internet provider because this has been going on for months now.
Parking: Shopping center parking
Young lady making sandwiches was awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My fiancé went in to order me a sandwich. Just one sandwich. He stood and waited for almost half an hour before his order was taken. The employee was only making mobile orders sandwiches and was ignoring him standing there waiting to order. I understand having mobile orders can be overwhelming, but half an hour to even take our order? It was extremely rude and terrible service
Great people
Atmosphere: 5
Food: 5
Service: 5
Ice machine was broken but everything else was great.
Atmosphere: 5
Food: 5
Service: 5
Had some strange experiences with staff at this location recently. I guess good help isn't easy to find.
Atmosphere: 3
Food: 3
Service: 3
I just love the Italian herbs and cheese bread. Subway is my son's favorite sandwich place. Very seldom have any issues. It's mostly often quick and easy to get in and out.
Atmosphere: 5
Food: 5
Service: 5
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