Subway
8445 Walbrook Dr, Knoxville
(865) 531-1395
Recent Reviews
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The clerk working (Crystal) was super rude It was a case of it's not what you say it's how you say it Her tone was awful She barked "not you" at my girlfriend and when she couldn't hear she barked "whaattt" multiple times Such terrible customer service that my girlfriend sent me back into Walmart before I exploded The sandwich was good though
Atmosphere: 3
Food: 5
Service: 1
They were closed at 12 pm
They were closed at 12 pm
Had the worst experience here 5/29/24. Flies and dust all throughout the store for one. Service was awful too. Lady working kept saying how excited she was to collect all the tips at the end of the shift. When I paid, I didnt leave a tip and she said "You coulda left a tip" I was so taken aback for her to say this to my face, as if the service was even good (it was horrible so why would I tip at a fast food restaurant). Will never come back to this store ever
Atmosphere: 1
Food: 2
Service: 1
My husband and I have been at this location around 10am the past 2 days(4/2 and 4/3/2024) and I must say the lady working has the best customer service ever and makes sure you get exactly what you want, best sandwich I’ve had at any location I’ve ever been to! She goes above and beyond for her customers!!! So definitely go in the morning when she’s there
Atmosphere: 5
Food: 5
Service: 5
The woman making the sub was rude and went out of her way to be insulting. Choose another Subway!
Atmosphere: 2
Food: 4
Service: 1
11-16-23.There is a line of people here in the female.employee here, is taking her time hoping that people get frustrated and leave. If you don't like working with the public, don't get a job working with the public. Learn to multi-task when making more than one sandwich for a customer. Still standing here....20 Minutes now.
Atmosphere: 2
Food: 3
Service: 1
This Subway is EXTREMELY dirty. The level of accumulated BLACK DUST surrounding the food coolers from the ceiling vents is alarming. The ceiling air vents, ceiling tiles, cords, the cooler tops, and etc. look like they have NEVER BEEN CLEANED/DUSTED! I imagine this dust is blowing INTO the food coolers as well. The outside of the food coolers are dirty with smears of who knows what, sticker debris, and dirt. The drink station was EXTREMELY DIRTY too. It had gooey SLUDGE in the drain part and FRUIT FLIES! AVOID THIS SUBWAY.
Atmosphere: 1
Food: 1
Service: 4
No tomatoes, no lettuce, no straw, no lids… I don’t know how they run the business….
Atmosphere: 1
Food: 1
Service: 1
Never again
Restaurantji Recommends
Avoid avoid avoid! The employees are so stoned out of their minds it takes 10 minutes to make a single sandwich - watched multiple people behind us walk out. Two employees working but only one making sandwiches for some reason. After we finally received our sandwiches 20 minutes later the two employees abandoned the restaurant to go smoke - we could have had our share of whatever the hell we wanted to grab as they were gone a solid 10 minutes. Despite us being the only ones in there and no one getting sandwiches they couldn't even be bothered to do some side work (like I don't know clean off dirty tables). The restaurant is dirty as hell too.
If I could give zero stars I would. My husband and I bought some deli food from Walmart, and decided to eat our lunch at subway as we ( and others) had done before. The lady that works there approached us after we were already eating and rudely told us we had to leave. I replied that we had eat there before, to which she threatened to call security on us??She was very condescending and rude and I didn't appreciate being treated that way. She could've talked to us in a more polite customer service manner. I won't be back, that's for sure. It's a shame when you're only trying to eat lunch and you get treated like a common criminal and judged unfairly as a vagrant which I am not.
Some shifts you see only one pour soul running the whole store and dealing with rude customers, some shifts you will see two people working and its semi unfair to the rest of the other workers stuck working alone especially during rushes! I get wanting to save money on labor but don't make other hard working people of your company be at the short end of the stick!
Atmosphere: 2
Food: 3
Service: 1
Some shifts you see only one pour soul running the whole store and dealing with rude customers, some shifts you will see two people working and its semi unfair to the rest of the other workers stuck working alone especially during rushes! I get wanting to save money on labor but don't make other hard working people of your company be at the short end of the stick!
Toaster oven was down and couldn't get a hot sandwich. Employee was nice enough to send me to a close subway.
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