Food takes a hour to get out of fast food is a joke. They can’t stay on top of their orders. Go anywhere else please!!
Destyni Galloway
If you order here you’ll be waiting for ever the customer service here is horrible they don’t communicate to you it’s just all around the worse place to order food from
Lane Comstock
I waited an hour for my food and just left because so many people were there
Atmosphere: 1
Food: 1
Service: 1
Mike Wiseman
Stopped by the newly renovated Taco Bell on Cumberland today, and I have to say — the staff were fantastic and the food was solid. No complaints there!
BUT… the lobby layout looks like it was designed by an AI that was only trained on escape rooms and fever dreams. The drink station is directly across from the kiosks and next to the pickup counter, so the whole center of the room turns into a little traffic jam of soda refills and Crunchwrap retrievals.
Ordering on the kiosk was… an adventure. I’m pretty sure I answered more questions there than I did on my last job application.
And the biggest heartbreak: a two-story Taco Bell that doesn’t actually let customers go upstairs. I was ready for a Baja Blast balcony experience — maybe a Crunchwrap mezzanine — but alas, the second floor is off limits. Totally fair, but man, what a tease.
Overall: Great employees, good food, quirky layout that could use some tweaks. Still worth a visit, especially if you’re curious about the most mysterious second floor in Knoxville.
Atmosphere: 2
Food: 5
Service: 5
grant pogreba
I never have I waited an hour for Taco Bell before
Atmosphere: 1
Food: 1
Service: 1
Mena Wagih
Best taco
Atmosphere: 5
Food: 5
Service: 5
A Community Advocate
Front end and back end restaurant employees made sure the food was made correctly. The low rating for Atmosphere is do to the dining room seating and bathroom fixtures being out dated and insufficient parking places. The restaurant is now closed for renovations.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Combo Box
Ryan Simmons
Drive through line is frequently backed up onto the street and obstructs the basic flow of traffic on Cumberland ave.
My mom came to this location yesterday to place an order for lunch. As she placed an order at the drive thru, Tiffany was very rude. Correcting her grammar. What an inconvenience to change what you want to eat for lunch because of poor customer service. How does Tiffany get to decide how someone places an order?? As long as it’s respectful, Tiffany should take the order, enter it and take care of it. No need to correct someone. Tiffany may need to be an English teacher in the future.
Caleb Wilson
I assume this is, yet another, sell out to the Cumberland strip being destroyed. Shame. I used to enjoy this Taco Bell.
Atmosphere: 1
Food: 5
Service: 1
Frank Cutting
It really is a sad day when you have to pay 50 cents for a teaspoon of green sauce on your burrito.
Atmosphere: 1
Food: 1
Service: 1
Sheridan Paykoff
I ordered 3 tacos, only received 2 and i was missing my Dorito taco. my order was 14 dollars so that was about 4 dollars wasted. Very unfortunate as a college student just trying to get food.
Food takes a hour to get out of fast food is a joke. They can’t stay on top of their orders. Go anywhere else please!!
If you order here you’ll be waiting for ever the customer service here is horrible they don’t communicate to you it’s just all around the worse place to order food from
I waited an hour for my food and just left because so many people were there
Atmosphere: 1
Food: 1
Service: 1
Stopped by the newly renovated Taco Bell on Cumberland today, and I have to say — the staff were fantastic and the food was solid. No complaints there!
BUT… the lobby layout looks like it was designed by an AI that was only trained on escape rooms and fever dreams. The drink station is directly across from the kiosks and next to the pickup counter, so the whole center of the room turns into a little traffic jam of soda refills and Crunchwrap retrievals.
Ordering on the kiosk was… an adventure. I’m pretty sure I answered more questions there than I did on my last job application.
And the biggest heartbreak: a two-story Taco Bell that doesn’t actually let customers go upstairs. I was ready for a Baja Blast balcony experience — maybe a Crunchwrap mezzanine — but alas, the second floor is off limits. Totally fair, but man, what a tease.
Overall: Great employees, good food, quirky layout that could use some tweaks. Still worth a visit, especially if you’re curious about the most mysterious second floor in Knoxville.
Atmosphere: 2
Food: 5
Service: 5
I never have I waited an hour for Taco Bell before
Atmosphere: 1
Food: 1
Service: 1
Best taco
Atmosphere: 5
Food: 5
Service: 5
Front end and back end restaurant employees made sure the food was made correctly. The low rating for Atmosphere is do to the dining room seating and bathroom fixtures being out dated and insufficient parking places. The restaurant is now closed for renovations.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Combo Box
Drive through line is frequently backed up onto the street and obstructs the basic flow of traffic on Cumberland ave.
Atmosphere: 2
Food: 1
Service: 4
The food was good and service was fast.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Triple Double Crunchwrap, Nacho Fries
Restaurantji Recommends
My mom came to this location yesterday to place an order for lunch. As she placed an order at the drive thru, Tiffany was very rude. Correcting her grammar. What an inconvenience to change what you want to eat for lunch because of poor customer service. How does Tiffany get to decide how someone places an order?? As long as it’s respectful, Tiffany should take the order, enter it and take care of it. No need to correct someone. Tiffany may need to be an English teacher in the future.
I assume this is, yet another, sell out to the Cumberland strip being destroyed. Shame. I used to enjoy this Taco Bell.
Atmosphere: 1
Food: 5
Service: 1
It really is a sad day when you have to pay 50 cents for a teaspoon of green sauce on your burrito.
Atmosphere: 1
Food: 1
Service: 1
I ordered 3 tacos, only received 2 and i was missing my Dorito taco. my order was 14 dollars so that was about 4 dollars wasted. Very unfortunate as a college student just trying to get food.
Atmosphere: 2
Food: 4
Service: 1
It's taco bell what can I say
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Nacho Cheese Sauce
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