I have wanted a steak from here for a month. Husband ordered me the 8oz Medium well. I immediately went to cut it and it was rare. I mean blood pouring out. I can't eat rare or even Medium cooked steaks. There was one little piece that was medium well on the end. Thought I would eat it. NOPE, hard as a rock. What is wrong with people and the way they cook. I have the ticket that says Medium Well. let's just say it wouldn't have been pretty if I was in the restaurant eating. Thanks for nothing. At least I ate the salad and two rolls. FYI, Husband's Prime rib was good to him.
Kirstin Buford
pleasant service. Good arrived quickly.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: House Salad
Rachel C
It took a long time to get our food. However our server was training. They made sure the appetizer and fresh bread got to us fast. All and all they did a good job. We would definitely go back. I hade the prime rib with Mac and cheese and a Ceasar salad. The prime rib was tender and delicious. The Mac and cheesy was creamy and very good. Salad was great too. We also had the rattle snake bites.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad
Sherman Crawford
Waited for 2 hours still didn't get a table left along with 5 other families the manager needs to politely ask the sitting patrons to leave after a considerate time of eating rather than allow them to sit there for another hour and half after eating I know this bc I kept going inside and looking for a reason why we weren't getting a table
Atmosphere: 1
Service: 1
Jake Smith
I love the Roadhouse but this particular location seems to have bad customer service. My lady and I sat at two open seats at the bar. The bartend then proceeded to tell us that we were in the way and could not sit there. He was not nice or apologetic whatsoever.He just looked at us slack jawed with no suggestions on what he wanted us to do. Why have seats at the bar that can not be occupied? Customer service and making customers feel welcome has gone the way of the buffalo.
Atmosphere: 1
Food: 1
Service: 1
zelei han
Extremely Disappointed – Food Safety Issue!
I dined at this restaurant on the evening of March 1st and ordered a 6oz sirloin steak with two sides of fresh vegetables. However, the vegetables were far from fresh—though I didn’t realize it at the time because of the seasoning. The flavors masked any off-putting taste, so I unknowingly ate all of them without noticing anything wrong.
Later that night, I started feeling nauseous and slightly feverish, and by early morning, I couldn’t hold it in anymore. I vomited, and what came out was nothing but chunks of carrots and broccoli—clearly indicating that the vegetables were not fresh. Only at that moment did I realize what had happened!
Serving spoiled or low-quality food to customers is unacceptable. Please ensure that all ingredients are truly fresh before serving them. I sincerely hope this was an isolated incident, but based on my experience, I cannot recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Fat 'N Sassy
Got there when the restaurant first opened for the day. Tons of waiters passed by our table and NEVER stopped or slowed down enough to get their attention. We got up and left after 20 minutes of being ignored.
Service: 1
Caey Nicholson
Missing items
DreadPirateJaymo
We called an hour ahead for a party of 9 for my mother's 70th birthday. We had to talk to person to make the reservation since it was larger than a party of 6. They said "No problem, it'll be just under an hour". It took 1:45 to find out they can't seat a party of 9 at 1 table. They tried to split our party at two different tables with a table between us. I get it. They are busy and they have a lot to do. Being busy doesn't make you lie about being able to seat a party of 9. We would have just gone somewhere else. I'm so mad I can't see straight. I'll never eat at this location ever again.
Atmosphere: 2
Food: 5
Service: 5
steve venable
Disappointing beyond belief tonight. TR has always been a go-to for our family. Tried to call for reservation, was told since it was a large party that the manager would have to do it and hung up on us. Figured it was an accident and went to the restaurant, got on the list and waited almost an hour ( big party, understandable, not an issue). Once they were ready for us, the hostess approached one of the children in the middle of our party and rudely barked to follow her. Getting to the tables, the pregnant mom in our group asked for a high chair and was told they were in the other side of the restaurant if she wanted to go get one. (She did, no one offered to help)Getting split between 2 tables is again understandable, but when parents for small children attempted to order for their kids at the next table, the waitress refused to take their order and said the other server would have to take the order. When the other server showed up and the family members tried to explain that the kids meals should be on the 1st tables ticket, he refused to take the order and said that server would have to get them ( never got the kids meals ordered).
On 3 separate occasions, the wrong food was brought out and slammed down on our table, after a couple of our members poked around and realized it wasn't what they ordered, they snatched the plates back and told us our table number was wrong, and TOOK THE SAME PLATES AND FOOD WE HAD BEEN TOUCHING STRAIGHT TO ANOTHER TABLE! This happened several times.
We never got refills, a member of our party went into the kitchen area and got a tea pitcher and no one even noticed a customer wandering through the kitchen. Throughout the meal no one ever asked a single time how the food was ( it was bad) or if it was right ( it wasn't). On the rare occasion we managed to flag someone down, they would say they would be back ( they wouldn't) whenever saw another server until they brought the checks.
Checks were wrong and although they couldn't mingle the orders between tables, they expected both tables to use the same pos machine ( which was broken)
Those are the high points of the meal too. Can't imagine what it's like when this location is actually busy.
I rarely leave negative reviews, even when the situation warrants it. I try to consider that we are human, we all have bad days, we all deserve second chances. However, from START TO FINISH, this is a horribly ran establishment and there’s no other way to say it. To begin, the hostess did not possess any of the qualities one would expect. If you are the first face to be seen in a place of business, you should at MINIMUM be welcoming and respectful. You should be able to answer simple questions regarding wait times. Smile and know the wait time…reasonable expectations… poorly met. I was willing to overlook the multiple errors in wait time when 20 mins became 90. Fine, no biggie. We are then seated and wait a significant amount of time to place our drink orders and one appetizer. After a lengthy wait, we get them. Still, no big deal; we realize they’re busy. There are 5 people in our party, all of whom order a potato in some form. 2 order prime rib. 10-15 mins later, the server returns to inform us they are out of potatoes….of any kind. This seems like a failure considering 2 hours have now passed and NO one let us know this? That is, not until conveniently, we had ordered drinks and an app. Fine! We all choose different sides. 10-15 more mins pass when our sever returns to state they are also out of prime rib!! Over 2 hours total invested, and everyone has had to rethink their meals. At this point, we state we would like to leave. There’s no question that someone should know when staple food items are running low WAY before that time comes. And waiting until the customers have been seated and ordered to make this announcement is unacceptable. I assume the hope is that you’ll rework your order and still spend the money. After all, if they informed you before that time, you might leave and spend no money. We were then informed we would need to pay for the beverages and the appetizer, though we had barely touched them and they had dropped the ball in a major way. The manager comes to the table to argue this point. A manager should know well before supplies are gone. If they have failed to plan properly and allowed themselves to run out…you INFORM the customer long before this point. And you certainly do not proceed to debate whether or not they should pay for the drinks and app you trapped them into owing for. Your desperate attempt to lock in our pieced together orders, followed by your desperate attempt to collect the $20 worth of items on our table will ultimately cost you the business of 5 customers forever. Yet another testament to your poor business sense.
Atmosphere: 1
Food: 1
Service: 1
Jean Witteried
Worst service ever! Placed an online order. I never got a text so ran to the restaurant and called to let them know i was there. I proceeded to watch 4 other people get their orders. I figured they were busy so I waited....and waited...and waited. Once they brought out someone else's food and then asked the car next to me if they had an order. After 30 mins I turned off my car and was going to go in. They finally came out asked me if I had an order and I told her that I had called 30 mins ago. They finally brought out my food. The food was cold everything was ice cold except the salad that was warm! This was a chriatmas gift. I will never be back again! Get your stuff together!
Atmosphere: 1
Food: 2
Service: 1
*Shelby*
Wheelchair accessibility: There’s a ramp available for wheel chairs
Took them about 30 minutes to even talk to us after being seated. And then they took about an hour and a half to even get us our food. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Ashley Reese
Delicious chicken, superb ribs, amazing loaded sweet potato, and Kraft mac n cheese. What...the actual frick?
I have wanted a steak from here for a month. Husband ordered me the 8oz Medium well. I immediately went to cut it and it was rare. I mean blood pouring out. I can't eat rare or even Medium cooked steaks. There was one little piece that was medium well on the end. Thought I would eat it. NOPE, hard as a rock. What is wrong with people and the way they cook. I have the ticket that says Medium Well. let's just say it wouldn't have been pretty if I was in the restaurant eating. Thanks for nothing. At least I ate the salad and two rolls. FYI, Husband's Prime rib was good to him.
pleasant service. Good arrived quickly.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: House Salad
It took a long time to get our food. However our server was training. They made sure the appetizer and fresh bread got to us fast. All and all they did a good job. We would definitely go back. I hade the prime rib with Mac and cheese and a Ceasar salad. The prime rib was tender and delicious. The Mac and cheesy was creamy and very good. Salad was great too. We also had the rattle snake bites.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad
Waited for 2 hours still didn't get a table left along with 5 other families the manager needs to politely ask the sitting patrons to leave after a considerate time of eating rather than allow them to sit there for another hour and half after eating I know this bc I kept going inside and looking for a reason why we weren't getting a table
Atmosphere: 1
Service: 1
I love the Roadhouse but this particular location seems to have bad customer service. My lady and I sat at two open seats at the bar. The bartend then proceeded to tell us that we were in the way and could not sit there. He was not nice or apologetic whatsoever.He just looked at us slack jawed with no suggestions on what he wanted us to do. Why have seats at the bar that can not be occupied? Customer service and making customers feel welcome has gone the way of the buffalo.
Atmosphere: 1
Food: 1
Service: 1
Extremely Disappointed – Food Safety Issue!
I dined at this restaurant on the evening of March 1st and ordered a 6oz sirloin steak with two sides of fresh vegetables. However, the vegetables were far from fresh—though I didn’t realize it at the time because of the seasoning. The flavors masked any off-putting taste, so I unknowingly ate all of them without noticing anything wrong.
Later that night, I started feeling nauseous and slightly feverish, and by early morning, I couldn’t hold it in anymore. I vomited, and what came out was nothing but chunks of carrots and broccoli—clearly indicating that the vegetables were not fresh. Only at that moment did I realize what had happened!
Serving spoiled or low-quality food to customers is unacceptable. Please ensure that all ingredients are truly fresh before serving them. I sincerely hope this was an isolated incident, but based on my experience, I cannot recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Got there when the restaurant first opened for the day. Tons of waiters passed by our table and NEVER stopped or slowed down enough to get their attention. We got up and left after 20 minutes of being ignored.
Service: 1
Missing items
We called an hour ahead for a party of 9 for my mother's 70th birthday. We had to talk to person to make the reservation since it was larger than a party of 6. They said "No problem, it'll be just under an hour". It took 1:45 to find out they can't seat a party of 9 at 1 table. They tried to split our party at two different tables with a table between us. I get it. They are busy and they have a lot to do. Being busy doesn't make you lie about being able to seat a party of 9. We would have just gone somewhere else. I'm so mad I can't see straight. I'll never eat at this location ever again.
Atmosphere: 2
Food: 5
Service: 5
Disappointing beyond belief tonight. TR has always been a go-to for our family.
Tried to call for reservation, was told since it was a large party that the manager would have to do it and hung up on us. Figured it was an accident and went to the restaurant, got on the list and waited almost an hour ( big party, understandable, not an issue).
Once they were ready for us, the hostess approached one of the children in the middle of our party and rudely barked to follow her. Getting to the tables, the pregnant mom in our group asked for a high chair and was told they were in the other side of the restaurant if she wanted to go get one. (She did, no one offered to help)Getting split between 2 tables is again understandable, but when parents for small children attempted to order for their kids at the next table, the waitress refused to take their order and said the other server would have to take the order. When the other server showed up and the family members tried to explain that the kids meals should be on the 1st tables ticket, he refused to take the order and said that server would have to get them ( never got the kids meals ordered).
On 3 separate occasions, the wrong food was brought out and slammed down on our table, after a couple of our members poked around and realized it wasn't what they ordered, they snatched the plates back and told us our table number was wrong, and TOOK THE SAME PLATES AND FOOD WE HAD BEEN TOUCHING STRAIGHT TO ANOTHER TABLE! This happened several times.
We never got refills, a member of our party went into the kitchen area and got a tea pitcher and no one even noticed a customer wandering through the kitchen. Throughout the meal no one ever asked a single time how the food was ( it was bad) or if it was right ( it wasn't). On the rare occasion we managed to flag someone down, they would say they would be back ( they wouldn't) whenever saw another server until they brought the checks.
Checks were wrong and although they couldn't mingle the orders between tables, they expected both tables to use the same pos machine ( which was broken)
Those are the high points of the meal too. Can't imagine what it's like when this location is actually busy.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I rarely leave negative reviews, even when the situation warrants it. I try to consider that we are human, we all have bad days, we all deserve second chances. However, from START TO FINISH, this is a horribly ran establishment and there’s no other way to say it. To begin, the hostess did not possess any of the qualities one would expect. If you are the first face to be seen in a place of business, you should at MINIMUM be welcoming and respectful. You should be able to answer simple questions regarding wait times. Smile and know the wait time…reasonable expectations… poorly met. I was willing to overlook the multiple errors in wait time when 20 mins became 90. Fine, no biggie. We are then seated and wait a significant amount of time to place our drink orders and one appetizer. After a lengthy wait, we get them. Still, no big deal; we realize they’re busy. There are 5 people in our party, all of whom order a potato in some form. 2 order prime rib. 10-15 mins later, the server returns to inform us they are out of potatoes….of any kind. This seems like a failure considering 2 hours have now passed and NO one let us know this? That is, not until conveniently, we had ordered drinks and an app. Fine! We all choose different sides. 10-15 more mins pass when our sever returns to state they are also out of prime rib!! Over 2 hours total invested, and everyone has had to rethink their meals. At this point, we state we would like to leave. There’s no question that someone should know when staple food items are running low WAY before that time comes. And waiting until the customers have been seated and ordered to make this announcement is unacceptable. I assume the hope is that you’ll rework your order and still spend the money. After all, if they informed you before that time, you might leave and spend no money. We were then informed we would need to pay for the beverages and the appetizer, though we had barely touched them and they had dropped the ball in a major way. The manager comes to the table to argue this point. A manager should know well before supplies are gone. If they have failed to plan properly and allowed themselves to run out…you INFORM the customer long before this point. And you certainly do not proceed to debate whether or not they should pay for the drinks and app you trapped them into owing for. Your desperate attempt to lock in our pieced together orders, followed by your desperate attempt to collect the $20 worth of items on our table will ultimately cost you the business of 5 customers forever. Yet another testament to your poor business sense.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever! Placed an online order. I never got a text so ran to the restaurant and called to let them know i was there. I proceeded to watch 4 other people get their orders. I figured they were busy so I waited....and waited...and waited. Once they brought out someone else's food and then asked the car next to me if they had an order. After 30 mins I turned off my car and was going to go in. They finally came out asked me if I had an order and I told her that I had called 30 mins ago. They finally brought out my food. The food was cold everything was ice cold except the salad that was warm! This was a chriatmas gift. I will never be back again! Get your stuff together!
Atmosphere: 1
Food: 2
Service: 1
Wheelchair accessibility: There’s a ramp available for wheel chairs
Recommended dishes: Cactus Blossom, Fried Catfish, Grilled Chicken, Steakhouse Filet Salad, Extra Honey Cinnamon Butter, Road Kill, Steak Fries, Fried Pickles
Took them about 30 minutes to even talk to us after being seated. And then they took about an hour and a half to even get us our food. Horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Delicious chicken, superb ribs, amazing loaded sweet potato, and Kraft mac n cheese. What...the actual frick?
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