The Artisan Cakery

5803 Kingston Pike, Knoxville
(865) 851-8093

Recent Reviews

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natalie fosler

So good! And super friendly staff will totally come again next year when we visit!

Basel

Coffee was mediocre at the store. Cake slice was about 13 dollars for honey peach . Way overpriced. Not that special.

Anton Safronov

Number 1 in cakes and coffee in Tennessee! Interior also perfect.

judy robinson

I was there on thursday 9 /5/2025 i had gotten the almond cake and the blueberry tart i asked the lady was it dip in white chocolate she said yes and I ask are you sure my total as 25$ but with taxes but what I upset about I was charged 3.75 for a tip and I did caryout the cake was dry and the blueberry tart was so bad it was thrown in the trash I drove 4 hrs cause I was told when i caked they had the fruit pastry dip in chocolate so my order was 31.77 please think twice before you waste your money Bad not frienly at all no thank you or come back and I was charged 3.75 tip just for the girl to put in a box and take my money.

Larry Murkerson

The items we purchased were delicious..but HOLY MOLY was this place expensive...we tried the peach/honey cake and the chocolate/cherry/honey cake..both amazing! And about 5 of their pastries...all delicious..but dropped $120 plus in there

Janet Bach

I rarely write reviews but this was some of the worst customer service I’ve ever received. Since my group walked in the two women working behind the counter were extremely rude and short with us. It seemed as if the more items we ordered the more annoyed they became. I’ll never understand why people who don’t like dealing with customers work in a customer serving industry. The cakes looked beautiful and tasted fine but I will not be returning and wouldn’t recommend it!

S Gustafson

Today, I had the best breakfast sandwich I've ever had in my 60 years. The price was a little shocking but after my first bite, I knew it was worth it.
So many places sell the hype and leave you feeling somewhat ripped off. Not this place. I'll work overtime so I can eat here more often.
I thank the staff for making such an incredible sandwich.

Lisa Morrow

A great place to meet with our club. Delicious cakes, but very overpriced!

Heidi Efurd

The pastries are both elegant and delicious! One of my favorites is the pavlova with the fresh berries, Chantilly cream and lemon curd. Their macarons are perfection!

machelle Young

Words can't express

Caroline De Bortoli

I bought a $80 dollar 6 inches cake and when I arrived home it went directly to the fridge. It looked fine when I got home. At the time of the birthday party (a couple of hours later) I went to grab it and it was completely collapsed. We couldn’t even sing happy birthday or take pictures. When I called the bakery to talk to them the employee said the manager was too busy to take my call. She didn’t offer any help, solution or any form of refund to make it up for. The birthday party was ruined at this point and after paying 80 dollars for a cake I didn’t have any more money to buy another one. I still can’t believe they offered me nothing. Not even a small tart so I would put a candle and sing happy birthday.

Caroline Placidi De Bortoli



I had one of the worst experiences at this bakery. I ordered and paid for an 8-inch cake, but when I went to pick it up, they told me it was already sold. Instead of giving me a refund for the difference, they handed me a 6-inch cake and just stacked on another layer to make it “equal.” Of course, the whole cake ended up collapsing.

To make matters worse, I had a family member who drove 12 hours from New Jersey for this celebration, and it was completely ruined. When I called the bakery to ask for help, they told me there was nothing they could do. They refused to refund me, didn’t offer any solution, and the way they spoke to me on the phone was humiliating. The owner and the manager wouldn’t even get on the line.

This place is awful. The customer service is beyond terrible, and I left feeling disrespected and disappointed. I will never come back here, and I would not recommend this bakery to anyone.

cris manduca

I came all the way from New Jersey, driving 12 hours, to celebrate my birthday, and this bakery completely ruined it. My family had ordered and paid for an 8-inch cake, but when we picked it up, they said it was gone. Instead, they gave a 6-inch cake with an extra layer on top. It looked unstable from the start and collapsed completely.

We called them right away, hoping they would make it right, but they refused to do anything. No refund, no replacement, not even an apology. The owner and manager wouldn’t even speak to us, and the way they handled it was humiliating.

It’s heartbreaking to travel so far for a special occasion and be treated with such disrespect. The customer service here is absolutely horrible, and I would never recommend this place to anyone.

Barbara Aline

My friend had a terrible experience with this bakery. She ordered and paid for an 8-inch cake, but when she arrived, they told her they had already sold it—even though it was already purchased. Instead of giving her a partial refund, they gave her a 6-inch cake and just added an extra layer on top to make up for the size. Of course, the cake completely collapsed.

She had a guest who drove 12 hours from New Jersey just to be here, and this was humiliating. When we called the bakery, they said they couldn’t do anything. They refused to give money back, refused to make it right, and even humiliated us on the phone. The owner and the manager didn’t want to speak to us at all.

This place is absolutely horrible. Customer service is terrible. We were all treated with complete disrespect. I would never recommend this bakery to anyone.

Kristen Manis

I was very excited to try these after seeing all of the hype on social media! Here is my honest review of what I tried:
1. The Blueberry Vanilla Tarte - 10/10 so delicious and beautiful! This was my favorite
2. The Key Lime Strawberry Tarte - 10/10 a very close second to the Blueberry
3. The Banana Caramel - 6/10 while this one was great you cannot taste much banana as the caramel flavor kind of takes over
4. The Dubai Chocolate Tarte - 2/10 I wanted to love this one so bad! I make dubai Chocolate bars at home and this tarte was so dry it literally crumbled apart when trying to cut into it. I gave it 2 stars only because the marshmallow was a tasty and unique feature

Overall the pastries are beautiful and I I believe wether you like something or not is mostly on personal taste so I took 1 star away because of the price. Its very expensive for pastries. I would go back though but on a rare occasion due to cost

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