Zaxby's Chicken Fingers & Buffalo Wings

We had an awesome visit to this location tonight. One week ago our first experience was less than ideal and we did a review that was less than complimentary which has been deleted. I've never deleted a review before but I was so impressed by our experience tonight I decided to delete it and create this new one. It wasn't long after I posted the negative review from The experience on July 24th that I was contacted by the general manager by telephone. He listened well and felt really bad about our first experience at this restaurant. And he definitely made it right for us so when we came back tonight everything was just awesome. It started at the front counter when we placed our order with Eva. I think Eva understands the importance of relationships and connecting with people as an assistant manager and we appreciated her humor and investment in conversing with both myself and my assistant. Her other crew members Makaela and Starr we're just as friendly and polite for sure. There was no trouble with special requests like trying some of the different hot sauces. When we left we definitely felt valued both as customers and as people which is a rarity nowadays. The lobby experience was comfortable with the background music and overall ambiance. Please let Eva and her crew know that we value them and definitely would come back to get another high five from them in the immediate future.

Atmosphere: 5

Food: 5

Service: 5

Don't be getting pissy with me when I have no idea the store is closed. I am a delivery driver, not a customer

How hard is it to give honey mustard when somebody ask for it? I mean you ask what sauce why is it that hard to give somebody ask for , just this one little thing? Every damn time I order kids meals, Y’all put this nasty ass Zack sauce that nobody wants Because you can’t do something so simple as to put the right sauce. We didn’t complain that we had to wait for 30 minutes , The least you could do was get the right damn sauce, so these kids could eat.

Atmosphere: 1

Food: 1

Service: 1

My chicken wasn't completely cooked. This is unacceptable

Food: 1

I know this is a place that makes your food to order and that is why I like Zaxby’s, but today was a HORRIBLE experience. The price of food is going up everywhere, so that is n to a problem. But when you pay 15$ and don’t get your food, then we have a problem. I waited 25 minutes for my food and the only I walked out of there with for 16$ was a large drink. I watched as they prepared food for the drive thru I and Uber eats. I watched them prepare food for the 5 customers that came in after me. I know i am not invisible, but to keep looking thru me as you serve other people is crazy and rude. Thank you Zaxby’s for a wonderful food experience. And please, since I was not able to get my food or money back, donate it to someone else.
My name Christopher Smith. The time I was there was around 2:21pm on Friday. Thank you for a wonderful and lasting LAST VISIT.

Atmosphere: 4

Food: 1

Service: 1

Great workers and fast service

Parking: Hard to get in and out when busy

Kid-friendliness: Love kids

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless, Kickin Chicken Sandwich

Good food and service. We love going to Zaxbys.

Atmosphere: 5

Food: 5

Service: 5

There was a homeless crackhead outside of the restaurant but it was fine anyway the service was good and the food was the best Zaxby's I've ever had I would def recommend

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Boneless Wings Zax Packz with Tater Chips, Boneless Wings

Great. If you want to spend 20 mins waiting for mediocre overly expensive food, only for them to tell you that they forgot your order, frankly a bit embarrassing to call it fast food at that point yea?

Atmosphere: 1

Food: 3

Service: 2

Recommended dishes: Boneless Wings Zax Packz with Tater Chips

Swung thru for dinner and everything was fast and smooth. Drive thru girls were very friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Tenders with French Fries, Kickin Chicken Sandwich

Vegetarian options: Not really 😕

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Boneless Wings Zax Packz with Tater Chips

Expect a long wait if dining in

Atmosphere: 3

Food: 5

Service: 5

The Zallad was prepared adequately. Zenasation is a correct term for Zaxby's lineup for salads. Worth giving them a try.

Atmosphere: 4

Food: 5

Service: 4

yall need to start leaving pickup orders behind the counter. three times this week, i've come to pick up food that has already been paid for, only to be told it was stolen by someone else who just yanked it off a pickup counter tucked near the drink machine. i've had to start placing the order in person and stop using online ordering, which is incredibly inconvenient for my schedule. needs better security

Atmosphere: 1

Food: 5

Service: 1

Good food a bit pricey, but good. The wings n things combo is my favorite, but it's almost $17 for the combo!

Vegetarian options: Idk of any

Parking: Limited number of parking spots, around 6 total, & 2 are handicapped.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fried Chicken, Chicken Wings, Boneless, Fried Pickles, Fried White Cheddar Bites, Kickin Chicken Sandwich