Zaxbys Chicken Fingers & Buffalo Wings

Last few times ive been in a few months has consistently been a long wait (20-25 minutes) for cold food. I miss being close to the Zaxby's in Alcoa.

Atmosphere: 3

Food: 2

Service: 2

They have ok food, I asked for coleslaw with my meal and got to my hotel and looked inside and he didn't give me any utensils to eat the coleslaw with. I guess he thought I was a caveman.

Food: 4

Service: 2

The food is good, the service is slow, it's a little expensive for what You get

Atmosphere: 5

Food: 5

Service: 4

What is the point of having posted hours if the employees are going to ignore them and close the lobby down an hour early? Just wanted a drink and didn't want to sit in the drive-thru with seven cars. Sign on door clearly states Saturday lobby hours being until 10P.M.

Atmosphere: 2

Food: 2

Service: 1

Ordered the chicken strips that price chicken should be a little bit larger than that

Atmosphere: 1

Food: 1

Service: 3

Went through Drive thru, I'm assuming it was the manager repeatedly telling other employee to please put their phone down and attend to our order. ( That should have been red flags) Should have checked, got home and
3 whole orders were left out. My husband got in the car to take it back...15 minutes away. It was a 51$ order! Even though they responded to my review and said they would reach out, I followed the instructions so they could no one ever followed up!

Service: 1

Went in for the half priced milkshake waited 30 minutes in the drive thru and then they said the machine was broken will not be returning to the location.

Atmosphere: 1

Food: 1

Service: 1

The two women at the drive thru were Disrespectful and took way to long before I finally got an order taken. Not coming back here. 😡

Atmosphere: 1

Service: 1

I had my food door dashed to me. I've been sick. And I just wanted some chicken. I asked for sweet and spicy sauce and got none. But they made sure to put ranch in there for my wings and a zaxbys sauce. What do I be dipping my chicken in? It's pathetic how we gonna spend 25$ on food for just me and y'all can't even get the very simple order ready. Get off yalls phones and actually pay attention.... Had one job... Make sure the order is correct before sending it out the door. Zax sauce is good with fries but gross. So now I'm not gonna have anything to dip my chicken in and now is a waste. Oh and what was the fork for?? Thanks zaxbys.

Atmosphere: 2

Food: 5

Service: 2

Love the salads and always great tenders

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Zax Snak Meal, Fried Pickles, Boneless Wings

Couldn’t find worse customer service if you tried. I come here 2-3 times a month because I like the chicken and it’s close to work but I have never experienced employees more rude than the staff is here.

Atmosphere: 1

Food: 4

Service: 1

(It was very nice that someone reached out and resolved this issue within a day. Thank you for the Zax Snacks).
It is ridiculous not serve someone that arrives at a drive-through at 9:50 pm when the hours are posted that you close at 10:00 pm. I waited for a few minutes for somebody to acknowledge me and then inform me you only accept online orders. I left my house at 9:45 PM. I had looked online to verify your hours. If it was stated that you only take online orders at certain time I would have done that. Instead, it was too late to place an online order. This is an idiotic business model.

Service: 1

The quality of the food was good, however the portion size is rediculous. I ordered a 6 finger plate and received a 6 piece nugget meal.

Food: 3

The dining room was closed? I enjoyed their new menu item salad w egg rolls. Steps up from same old market salad🙂

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Asian Zensation Salad w Eggroll

Lobby was extremely dirty with all trash cans overflowing. I was told I didn’t pay for a drink but the drink was clearly 2.99.

Atmosphere: 1

Food: 1

Service: 1