McDonald's

Name: McDonald's
Address: 1420 W Main St, Lebanon, Tennessee, 37087, US
Telephone: (615) 449-1833
Price range: $
Rating: 2.7

$ • Fast Food, Burgers, Coffee Shops

Hours:
1420 W Main St, Lebanon
(615) 449-1833

Menu Order Online

About McDonald's

McDonald's has experienced some decline in service, with limited counter service, no self-serve drinks, and increased prices for smaller portions. Customers have noted that staffing seems to have been cut since the kiosks were installed, leading to insufficient staff to handle inside customers as well as pickup and drive-through orders. However, some staff members, like Chauncey, are very helpful and friendly, ensuring customers are kept informed and their orders are ready promptly. The restaurant has introduced the new Chicken Big Mac, which customers have enjoyed. Some reviews highlight the cleanliness of the restaurant and the nice staff, even when they are overwhelmed. The manager maintains a professional appearance, wearing a tie to show leadership. Despite concerns about rushed food, especially breakfast chicken, due to staffing shortages, there has been an improvement in customer service, with workers going above and beyond to assist customers. Nonetheless, there are ongoing concerns, such as the lack of changing tables in restrooms, and some customers express disappointment over food quality and taste, which may not be the fault of the staff. Despite high prices, including a recent $87 bill, the restaurant has struggled to meet expectations, causing disappointment and a loss of customers.