On my recent trip I ordered the 12 wing size hot. When I opened my carton, I was shocked the wing pieces were TINY!!! Not something I would expect from a chain store. Popeyes you have lost a loyal customer. For 13 dollars your chicken is for the birds!
Elaine M
We visited the Popeyes at 507 S. Cumberland St. Lebanon, TN 37087 on 3/23/24, Saturday evening and received extremely poor service. I placed a mobile order for drive thru pick and prepaid for my order. Upon arriving at the restaurant, I proceeded to the drive thru speaker box. The young lady that addressed me was extremely rude from the start. "Um, we only have nuggets available right now," were the first words out of her mouth. I explained that I had placed a mobile order for pickup. "Um, so I'm already packing an order right now and we don't have anything else ready," with a rude attitude. I asked then if we are to just pull up and wait or what was next? "Well I'm packing something, so whatever." I proceeded to the window and waited 5mins for this young lady to even come to the window. Once engaged in conversation, I asked if there was a manager available. "I'm the manager," were the surprising words I heard. So I asked about a refund and if there was a number to the corporate office, to discuss this event. "We don't give refunds in the store, but I can call my GM," which she did from her cell phone. "Um, here you go, talk to my GM, Anna." I explained the situation and requested a refund, as the service was less than acceptable and I was questioning the integrity and quality of my food, at this point. Anna, the GM, guaranteed that no one would do anything to the food, if we wanted to wait 15mins and everything would be fresh. I waited an hour in the car for a mobile order, that NEVER came, before leaving and requesting a refund on the mobile app. I have never had such poor service in all my life. If this is the type of management that we can expect from Popeyes, this will be my last visit and I will be sure to urge all 9000 of my colleagues and all friends and family to avoid Popeyes as well, especially this Lebanon TN location. Someone should definitely address this issue, as this should not be the normal service for paying customers. Absolutely Ridiculous. And this 18 year old girl, who is extremely rude, should not be aloud to work in customer service, let alone be a manager.
Service: 1
MAIA WEATHERSPOON
Rude and unprofessional staff. It's 9:08pm and the doors are already locked (store hours say it closes at 10pm), been waiting 45 minutes for an online order. I'll NEVER come back to this store.
Elaine M.
If I could give 0 stars, I would. We visited the Popeyes at 507 S. Cumberland St. Lebanon, TN 37087 on 3/23/24, Saturday evening and received extremely poor service. I placed a mobile order for drive thru pick and prepaid for my order. Upon arriving at the restaurant, I proceeded to the drive thru speaker box. The young lady that addressed me was extremely rude from the start. "Um, we only have nuggets available right now," were the first words out of her mouth. I explained that I had placed a mobile order for pickup. "Um, so I'm already packing an order right now and we don't have anything else ready," with a rude attitude. I asked then if we are to just pull up and wait or what was next? "Well I'm packing something, so whatever." I proceeded to the window and waited 5mins for this young lady to even come to the window. Once engaged in conversation, I asked if there was a manager available. "I'm the manager," were the surprising words I heard. So I asked about a refund and if there was a number to the corporate office, to discuss this event. "We don't give refunds in the store, but I can call my GM," which she did from her cell phone. "Um, here you go, talk to my GM, Anna." I explained the situation and requested a refund, as the service was less than acceptable and I was questioning the integrity of the quality of my food, at this point. Anna, the GM, guaranteed that no one would do anything to the food, if we wanted to wait 15mins and everything would be fresh. I waited an hour in the car for a mobile order, that NEVER came, before leaving and requesting a refund on the mobile app. I have never had such poor service in all my life. If this is the type of management that we can expect from Popeyes, this will be my last visit and I will be sure to urge all 9000 of my colleagues and all friends and family to avoid Popeyes as well. Someone should definitely address this issue, as this should not be the normal service for paying customers. Absolutely Ridiculous. And this 18 year old girl, who is extremely rude, should not be aloud to work in customer service, let alone be a manager.
Deepak B
I bought tenders combo and i got very less quantity of fries.
Atmosphere: 3
Food: 3
Service: 2
Dionne Lewis
Sloooow, Sloooow, Sloooow!!!!!- 3 cars ahead of me & 20 minutes waiting to ORDER - i left & went to KFC down the street- in & out.
Atmosphere: 3
Food: 3
Service: 2
James
Service is about as slow as you can get. Drive thru at different times of day Mid afternoon 25 minute wait .after 7 pm 20 minute wait. The food is great but employees with slow slow service. Most people don’t have the time to wait that long .
Food: 4
Service: 1
Carlos Sr
Luv this Popeyes
Bobby Edwards
The service was very slow, people were leaving because the drive through line was not moving. It took me probably 20 to 30 minutes to get my food, then when I got home my order was wrong,
Atmosphere: 4
Food: 4
Service: 2
Steve c
I was shocked to see they were pretty busy at the drive through and the service and food was still good and fast.
Quick service and I love the red beans and rice. Sweet n spicy wings were just
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Rice and Beans, Spicy Chicken Sandwich
dewayne johnson
I normally don't leave bad reviews, but they had employees and people was inside. Sign said the lobby stayed open till 9pm. But when we got there at 830pm both doors was locked. The food is typically good here. The drive thru looked open but the was one car pulled up waiting and was still waiting as we left and other cars pulling off. I know it can be hard if you don't have employees but there was an employee dancing in the lobby.
Atmosphere: 1
Food: 3
Service: 1
Mark Hensley
Never any cars in the lot or drive through. That should speak volumes!!
Atmosphere: 1
Food: 1
Service: 1
Melody Mc
Waited over 20 minutes for a tender meal request for a refund and never going back. I was rushing to work.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mild
DEJA NEAL
The wait was so ridiculous we got here at 3:10 waiting on food here it is almost four
On my recent trip I ordered the 12 wing size hot. When I opened my carton, I was shocked the wing pieces were TINY!!! Not something I would expect from a chain store. Popeyes you have lost a loyal customer. For 13 dollars your chicken is for the birds!
We visited the Popeyes at 507 S. Cumberland St. Lebanon, TN 37087 on 3/23/24, Saturday evening and received extremely poor service. I placed a mobile order for drive thru pick and prepaid for my order. Upon arriving at the restaurant, I proceeded to the drive thru speaker box. The young lady that addressed me was extremely rude from the start. "Um, we only have nuggets available right now," were the first words out of her mouth. I explained that I had placed a mobile order for pickup. "Um, so I'm already packing an order right now and we don't have anything else ready," with a rude attitude. I asked then if we are to just pull up and wait or what was next? "Well I'm packing something, so whatever." I proceeded to the window and waited 5mins for this young lady to even come to the window. Once engaged in conversation, I asked if there was a manager available. "I'm the manager," were the surprising words I heard. So I asked about a refund and if there was a number to the corporate office, to discuss this event. "We don't give refunds in the store, but I can call my GM," which she did from her cell phone. "Um, here you go, talk to my GM, Anna." I explained the situation and requested a refund, as the service was less than acceptable and I was questioning the integrity and quality of my food, at this point. Anna, the GM, guaranteed that no one would do anything to the food, if we wanted to wait 15mins and everything would be fresh. I waited an hour in the car for a mobile order, that NEVER came, before leaving and requesting a refund on the mobile app. I have never had such poor service in all my life. If this is the type of management that we can expect from Popeyes, this will be my last visit and I will be sure to urge all 9000 of my colleagues and all friends and family to avoid Popeyes as well, especially this Lebanon TN location. Someone should definitely address this issue, as this should not be the normal service for paying customers. Absolutely Ridiculous. And this 18 year old girl, who is extremely rude, should not be aloud to work in customer service, let alone be a manager.
Service: 1
Rude and unprofessional staff. It's 9:08pm and the doors are already locked (store hours say it closes at 10pm), been waiting 45 minutes for an online order. I'll NEVER come back to this store.
If I could give 0 stars, I would. We visited the Popeyes at 507 S. Cumberland St. Lebanon, TN 37087 on 3/23/24, Saturday evening and received extremely poor service. I placed a mobile order for drive thru pick and prepaid for my order. Upon arriving at the restaurant, I proceeded to the drive thru speaker box. The young lady that addressed me was extremely rude from the start. "Um, we only have nuggets available right now," were the first words out of her mouth. I explained that I had placed a mobile order for pickup. "Um, so I'm already packing an order right now and we don't have anything else ready," with a rude attitude. I asked then if we are to just pull up and wait or what was next? "Well I'm packing something, so whatever." I proceeded to the window and waited 5mins for this young lady to even come to the window. Once engaged in conversation, I asked if there was a manager available. "I'm the manager," were the surprising words I heard. So I asked about a refund and if there was a number to the corporate office, to discuss this event. "We don't give refunds in the store, but I can call my GM," which she did from her cell phone. "Um, here you go, talk to my GM, Anna." I explained the situation and requested a refund, as the service was less than acceptable and I was questioning the integrity of the quality of my food, at this point. Anna, the GM, guaranteed that no one would do anything to the food, if we wanted to wait 15mins and everything would be fresh. I waited an hour in the car for a mobile order, that NEVER came, before leaving and requesting a refund on the mobile app. I have never had such poor service in all my life. If this is the type of management that we can expect from Popeyes, this will be my last visit and I will be sure to urge all 9000 of my colleagues and all friends and family to avoid Popeyes as well. Someone should definitely address this issue, as this should not be the normal service for paying customers. Absolutely Ridiculous. And this 18 year old girl, who is extremely rude, should not be aloud to work in customer service, let alone be a manager.
I bought tenders combo and i got very less quantity of fries.
Atmosphere: 3
Food: 3
Service: 2
Sloooow, Sloooow, Sloooow!!!!!- 3 cars ahead of me & 20 minutes waiting to ORDER - i left & went to KFC down the street- in & out.
Atmosphere: 3
Food: 3
Service: 2
Service is about as slow as you can get. Drive thru at different times of day Mid afternoon 25 minute wait .after 7 pm 20 minute wait. The food is great but employees with slow slow service. Most people don’t have the time to wait that long .
Food: 4
Service: 1
Luv this Popeyes
The service was very slow, people were leaving because the drive through line was not moving. It took me probably 20 to 30 minutes to get my food, then when I got home my order was wrong,
Atmosphere: 4
Food: 4
Service: 2
I was shocked to see they were pretty busy at the drive through and the service and food was still good and fast.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quick service and I love the red beans and rice. Sweet n spicy wings were just
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Rice and Beans, Spicy Chicken Sandwich
I normally don't leave bad reviews, but they had employees and people was inside. Sign said the lobby stayed open till 9pm. But when we got there at 830pm both doors was locked. The food is typically good here. The drive thru looked open but the was one car pulled up waiting and was still waiting as we left and other cars pulling off. I know it can be hard if you don't have employees but there was an employee dancing in the lobby.
Atmosphere: 1
Food: 3
Service: 1
Never any cars in the lot or drive through. That should speak volumes!!
Atmosphere: 1
Food: 1
Service: 1
Waited over 20 minutes for a tender meal request for a refund and never going back. I was rushing to work.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mild
The wait was so ridiculous we got here at 3:10 waiting on food here it is almost four