Krystal

4446 Hwy 411, Madisonville
(423) 442-2777

Recent Reviews

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Kellie Matthews

Been 5yrs since I had a Krystal burger . #1 good god the price of a small burger is insane. Not worth it at all. If the employees cared a little bit would help. More mustard then meat. Like needed a spoon to get the mustard. Fries were pieces , dry , over cooked. Burger thing just absolutely thrown together. Drink had maybe 5 small small pieces ice. Had to pull up n wait 15mins . Doubt I ever go back. For $12 I expect something worth eating.

Atmosphere: 2

Food: 2

Service: 2

Amanda Eutsler

My husband and I ate here and the service was horrible it took them 5min before any one came to counter to take are order and another almost 15min before our food came out, they made sure the drive thru was done before they made our order and the kitchen staff were cussing. The burgers were not good the bread was saturated and soggy

Discover01277285058

I depend a lot on delivery so it's important to get my order right. I grew up on Krystal burgers, and I need a pick me up, I go to This particular Krystal is one of the best. I'm sure it depends a lot on who's cooking, but they have a good team. I like that they have a lot of choices you can add to the burgers, especially the jalapenos. Their chicken nuggets are some of the best fast food nuggets you can find in our area. I ordered iced tea today and it was made fresh. The only negative that kept me from giving a 5 was that they forgot to send the sauces and napkins. It's difficult for me to eat nuggets without dipping sauce. If you order delivery,I suggest you tell your driver to ask them to make sure they don't leave off your condiments and napkins.

Heath Rogers

The worst sackful of Krystal’s I have ever had. Think they forgot them on the grill. Bread was like toast and the onions were dried up

Atmosphere: 4

Food: 1

Service: 4

Libbie Evans

Employees are rude, including the manager who obviously has no control of her employees..She even joined in on one employee while she was loudly insulting a customer..

Atmosphere: 1

Food: 1

Service: 1

Melissa Roberts

I was traveling and always stop and get Krystal's when I see one. The food was freshly made. 🔥 Then to see this in store was such a pleasant surprise.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger, French Fries

Anna Merchant

The Family that Owns this establishment is rude and disrespectful to disabled/sick ppl. I do not recommend nor support this establishment.

Atmosphere: 4

Food: 5

Service: 3

Shy

Never even got to order. This is the second time I tried this location in a week. First time, was told it would be a 20-30 minute wait for food. This time we were told that it will be a 30-45 minute wait. Longer than a sit down restaurant. Absolutely crazy

Atmosphere: 1

Food: 1

Service: 1

Tony LaFlare

Amazing service and truly good to hear people. This Krystals is the one

Nola Ripplinger

Very friendly staff and yummy Krystal burgers

Atmosphere: 5

Food: 5

Service: 5

Cecilia Gross

Forgot my Krystal's.... 🤷🏼‍♀️ 1 star immediately

Atmosphere: 1

Food: 1

Service: 1

Kim Yates

This was the worst Krystal I have ever been in. The people who worked there were all men that looked like they were just released from jail. The guy who took our order went the back and fixed the burgers. Being in the food industry you know shouldn't be allowed. Handling money and food isn't good. Guys kept coming in and going straight behind the counter, why who knows. Our food to go was the worst. Driving down the road and starving the burgers were soggy, not hot, the buns were wadded up and one only had a half bun for the bottom. We should have turned around and got a refund or thrown them out of the window. Hope we didn't hepatitis. In other words, drive by and go to another restaurant.

Atmosphere: 1

Food: 1

Service: 1

ELIZABETH QUEEN

Tried to go through the drive thru tonight at 9:30 tonight and was told co workers were across the street and she couldn’t do anything but if I wanted to come back in 30-45 minutes maybe they can make you something, I don’t know.

Service: 1

Rich Ziarkowski

Very Friendly Staff

Ed Li

Good bang for your buck, very friendly staff.

Atmosphere: 5

Food: 5

Service: 5

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