Great American Cookies

When I’m sad I always get a cookie and on weekends a brownie, the people are always so sweet it always brightens my day!

I come here very often and always get treated nicely. These cookies are great!!!!

Very disappointed with how my husband’s cake turned out. It looks like someone smeared their finger through the letter R and the overall appearance is just sloppy. Not only that, the woman I spoke to on the phone was extremely rude! I will not be going to this location anymore.

We have ordered several sugar cookie cakes and loved them. Yesterday I picked up one for my daughter's birthday and it was awful! The surcharge for sugar instead of chocolate chip DOUBLED, from $5 to $10 and the cookie was horrible! Not worth it!!

Horrible service! Didn't have M&M cookies ready and said they just came out of the oven. Went shopping for 20 minutes and went back to see if they were ready and they said they were not cool enough to sell to us. She says this as she's holding the baking sheet in her bare hands to check the temperature.

I went to order a cookie cake for my weeball teams awards and was mocked by very unprofessional employees who clearly didn't want to place the order, thankfully West Town Mall Great American Cookie Company was very professional who did an amazing job to put a smile on my teams face... I will never moving forward will use or recommend Foothills Mall Great American Cookie Cake to anyone...

These cookies changed my life. They cured my depression and got my ex girlfriend to get back with me. I love the cookies here. The photo is me and my girlfriend now. ❤️❤️❤️

This cake was purchased for my daughters graduation party. The order was placed on Monday and picked up Friday. Hence, there was plenty of time to make the cake and to correct it if needed. When my daughter picked it up they opened the box but the girl said nothing and stared at my daughter. My daughter, who is young and was shocked took the cake and brought it home. When she returned home we called explaining our disappointment in the cake to a manager. The manager was incredibly rude blaming it on my daughter for not saying something when she was there. Sure, she should have but also this should never have been given to a customer. In the amount of time there was to make it, it looks like it was done in 10 minutes. Very unprofessional overall and disappointed. In the past we have never had a problem here and everything has been done well but I guess standards aren’t so high anymore since the new ownership…

Absolutely love the Great American Cookie Company! Every time I walk in, the sweet smell of fresh-baked cookies instantly puts me in a good mood. The cookies are always soft, chewy, and packed with flavor — especially the classic Chocolate Chip and the delicious Double Doozies. The staff is always friendly and helpful, and the store is super clean and inviting. Whether I’m grabbing a quick treat or ordering a custom cookie cake, they always deliver perfection. If you love desserts that make you smile, this is the place to be!

I went on Sunday to buy Cheesecake brownies, they were sold out. Went on Saturday, was told a new pan was too warm to cut. Waited 20 minutes in the car, went back in, in the pouring rain, to be told they couldn't cut or sell that pan until Sunday morning! Said they have to put a full pan out in the morning. Asinine! Poor business practice! I could have come Sunday morning at opening time and that pan would have been minus 4 brownies! Ridiculous!

The young girls are loud and very rude . It seems there is no one who cares or it’s just obnoxious atmosphere trying to get a cookie . It is the worse one I’ve ever been at . They talk about things that aren’t for customers to hear . They need a supervisor.

I love your chocolate brownies, so I didn't give you one star. BUT today. I was very disappointed in the customer service. Walked up girl wasn't having a good day so I laughed that off. She was running the register before us. So she asked what we needed. I assumed she would use tongs or something. Instead she reached in with the same dirty gloves and picked up all four brownies. I was grossed out completely I paid and she still didn't take them off. So I told her if you touch anything with a glove you need to change them everytime. I asked the young man if he was the manager he said yes. I explained what happened to him and let him know how nasty. As we walked away i heard laughing and seen the shoulder shrug. Shame on you guy's
Even if you didn't agree with me I'm sure the health department would. And you should never mock anyone when they can hear you. Teach your employees correctly. Customer service and health code. Sorry 😞

Several different types of cookies to choose from. I had the Cheesecake brownie and the double chocolate cookie. The double chocolate is highly recommended! Will definitely go back! A 95

Atmosphere: 5

Food: 5

Service: 5

Everything my wife and I have ever gotten from there has been absolutely amazing. I’m not sure why all the negative reviews but if I could give it a 10 star, we definitely would keep up the great work guys.

Atmosphere: 5

Food: 5

Service: 5

This location did a FANTASTIC job on a birthday cookie cake for my little one who is spidey obsessed. The decoration exceeded our expectations, and the cookie was delicious. Thank you for making the party extra special! Everyone loved this!