Great American Cookies

167 Foothills Mall, Maryville
(865) 266-0250

Recent Reviews

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Josh Delozier

Several different types of cookies to choose from. I had the Cheesecake brownie and the double chocolate cookie. The double chocolate is highly recommended! Will definitely go back! A 95

Atmosphere: 5

Food: 5

Service: 5

Devin And Jennifer Cooper

Everything my wife and I have ever gotten from there has been absolutely amazing. I’m not sure why all the negative reviews but if I could give it a 10 star, we definitely would keep up the great work guys.

Atmosphere: 5

Food: 5

Service: 5

Melodie Cable

This location did a FANTASTIC job on a birthday cookie cake for my little one who is spidey obsessed. The decoration exceeded our expectations, and the cookie was delicious. Thank you for making the party extra special! Everyone loved this!

Shauniece Murr

We hadn't been here in years & probably will be years before we buy again $5.48 for a cookie with icing in between them is RIDICULOUS!!! We will just make them at home ?

Atmosphere: 5

Food: 4

Service: 5

Dawn French

Had someone pick up my son's cookie cake and when they arrived i was disappointed. Whoever decorated it shouldn't have been decorating. Paid $48 for a crappie job and the cookie cake was paper thin.

Service: 2

liz stinnett

They have children running the place.. sadly that have never been taught customer service. I worked in the service industry a long time and was honestly appalled by the lack of hospitality. I told the young girl I was just filling up my toddlers sippy cup. She handed me less than half a cup of lemonade. (I paid for a full cup) I went ahead and filled one cup up; I have two toddlers, and asked her for the rest of the lemonade. She told me I would have to pay for another cup… ? Very confusing and just very bad business.

Service: 1

Nora Bowling

They would not replace the cookie cake we purchased that was melted to the board and could not be eaten. Even though we have the cookie as proof that it was not edible.We were told to purchase another one with a fifteen percent discount.

Atmosphere: 4

Food: 1

Service: 3

Candace Lawson

Tried to purchase cookies a little before closing but cashier turned us away due to already being closed. Cookies were all still out, but said she was closed and refused to sell us anything! Closed before time posted online!

Service: 1

Todd Owens

Way too expensive, 44 dollars for a cookie

Stephen Bundra

All the cookies fell on the floor because the box they used gave a way and they wouldn’t replace my 13 cookies I bought or refund me. The girl actually gave me a new box to pick up the cookies off the floor to take home.

Shanna Thompson

Free cookie cake slice and I was told this location doesn't honor it. What a disappointment.

Cindy Merriman

Awesome cookies and cakes! Thanks!

Dallas Kirkland

It was very clean and the staff was helpful and nice

Vickie McCroy

Order a Bigfoot cake for my husbands birthday and did an awesome job. Highly recommend this business. Very professional and the people were amazing to work with. Went beyond my expectations and blew me away with the design. The most nicest employees that were very accommodating and exceeded my expectations!!! Will definitely refer all my friends and family.

Victoria Smith

Don’t ever make an order at this place! After picking up “my cake” I took it home just to realize it was wrong. I called the store and they told me to come back because the one I ordered was waiting on me. I drive all the way to the store, for them to tell me they need the cake they gave me back in order to give me mine. How nasty!!! I hope whoever’s cake it was got a new one! Let’s just say I won’t be using them for anything else if this is how they continue to operate!!!

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