KFC is really going downhill, y'all. I used to LOVE the $5 fillups, the pot pies were my favorite! Now, if they have them past 7 it's a miracle. They used to offer to cook more if they ran out, now they won't even do that. I would say they have them about 60% of the time, by my visits...which aren't regular anymore. Perhaps I just have bad luck, and catch them on the worst days when they're usually out. 🤷🏻♀️
Prices went up, so has everything else. I get it. But I personally feel it's only fair to raise prices if you're improving quality...or at the very least, holding a steady standard. They aren't. There's as much dark meat in the pies now, if not more, than white meat...I understand some, but I feel like nobody wants a mostly dark meat pot pie. It's just not good. Then the last 2 times I've gone, the pot pies were only halfway full, seriously about a half inch from the crust. For that price, I can get 2 Marie Calenders from the store and cook them at home myself.
My kids like their nugget kid meal...they also used to be a LOT better. We got shorted one each on our last visit...guess they're more concerned about getting orders out quickly than providing consistency or good customer service. I would have gladly waited a few minutes to let them drop fresh food, even pulled around to the front, as to not screw their timer up... but that wasn't offered, i was just rushed away. Fries were also soggy and rubbery at the same time, somehow...obviously old. Just yucky. I'll grab some popcorn chicken and cook it at home before I spend money on a meal my kids won't even eat.
Last time we went inside will be the last time we do. Everything was sticky...tables, the menu placards on the counter, and the floors. The floors were actually SO sticky, I had to soak my shoes when I got home... not even kidding. This was a few months ago, but I definitely didn't forget it. Again, being charitable, perhaps there was some catastrophe —machine broke down, kid threw a milkshake or soda, etc...it happens—but when I NICELY said something to the lady at the counter taking orders, she didn't seem bothered AT ALL. And while we were there (only about 15 minutes or so, I was ready to go) they never brought out the mop or even a fresh wet towel to wipe down tables and booths. They weren't busy. There were 3 people in the office on their phones and the computer, talking, I'm sure one could have been spared to handle it...but nope. Not even as people are walking in and looking down immediately as their shoes are sticking to the ground, and making that awful sound they make when they're stuck to tile and you lift them up. It was obvious things needed cleaned, and it just wasn't a priority to anyone—including the manager, who was one of the 3 in the office at the time.
So after that, I gave it a few more chances in the drive thru...and get bad quality every time, and the people at the speaker and window just aren't friendly or happy to be serving customers at all. They aren't outwardly or obviously rude—most of the time, though Lord forbid you ask if they'll cook you a fresh pot pie, then it's incredulity or an annoyed refusal—but I don't think it's asking too much to just have a friendly tone, a smile, and actually WANT to give the customer a nice, positive experience. Sadly, that is overall more rare these days, and KFC isn't an exception. 🤷🏻♀️
Atmosphere: 3
Food: 3
Service: 3
Cody Turbeville
The food was good and inside of restaurant looked okay. But the common area maintenance appears to be non existent. There is so much trash all over there parking lot and blown into the grass and in the woods in the back of restaurant to the point where it looks like the local land fill . If it was just a little trash I would never leave a review. Yall are making Maryville look trashy. There was also parafinalia around the parking lot.
Atmosphere: 1
Food: 4
Service: 4
Sarai Johnson
I had a very large order for Christmas meal and they did a great job Staff very friendly
Atmosphere: 5
Food: 5
Service: 5
Shelley Barnard
Girl helped me with app she was great
Atmosphere: 5
Food: 5
Tennessee Butterfly
Clean fresh food abd very polite service
Atmosphere: 5
Food: 5
Service: 5
KIM SWANSON
Food taste great
Atmosphere: 5
Food: 5
Service: 5
John Shelton
The food always tastes amazing
Atmosphere: 5
Food: 5
Service: 5
Christopher Payne
Order was completely wrong. Tried calling to see if I could get the order corrected but phone number asked for an access code.
Food: 1
Service: 1
Mazon Jenkins
Always a great place to go on my lunch and food always good customer service amazing definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Allison Sturm
Restaurant is so clean and the staff is always so helpful and nice. Such a great environment!!
KFC is really going downhill, y'all. I used to LOVE the $5 fillups, the pot pies were my favorite! Now, if they have them past 7 it's a miracle. They used to offer to cook more if they ran out, now they won't even do that. I would say they have them about 60% of the time, by my visits...which aren't regular anymore. Perhaps I just have bad luck, and catch them on the worst days when they're usually out. 🤷🏻♀️
Prices went up, so has everything else. I get it. But I personally feel it's only fair to raise prices if you're improving quality...or at the very least, holding a steady standard. They aren't. There's as much dark meat in the pies now, if not more, than white meat...I understand some, but I feel like nobody wants a mostly dark meat pot pie. It's just not good. Then the last 2 times I've gone, the pot pies were only halfway full, seriously about a half inch from the crust. For that price, I can get 2 Marie Calenders from the store and cook them at home myself.
My kids like their nugget kid meal...they also used to be a LOT better. We got shorted one each on our last visit...guess they're more concerned about getting orders out quickly than providing consistency or good customer service. I would have gladly waited a few minutes to let them drop fresh food, even pulled around to the front, as to not screw their timer up... but that wasn't offered, i was just rushed away. Fries were also soggy and rubbery at the same time, somehow...obviously old. Just yucky. I'll grab some popcorn chicken and cook it at home before I spend money on a meal my kids won't even eat.
Last time we went inside will be the last time we do. Everything was sticky...tables, the menu placards on the counter, and the floors. The floors were actually SO sticky, I had to soak my shoes when I got home... not even kidding. This was a few months ago, but I definitely didn't forget it. Again, being charitable, perhaps there was some catastrophe —machine broke down, kid threw a milkshake or soda, etc...it happens—but when I NICELY said something to the lady at the counter taking orders, she didn't seem bothered AT ALL. And while we were there (only about 15 minutes or so, I was ready to go) they never brought out the mop or even a fresh wet towel to wipe down tables and booths. They weren't busy. There were 3 people in the office on their phones and the computer, talking, I'm sure one could have been spared to handle it...but nope. Not even as people are walking in and looking down immediately as their shoes are sticking to the ground, and making that awful sound they make when they're stuck to tile and you lift them up. It was obvious things needed cleaned, and it just wasn't a priority to anyone—including the manager, who was one of the 3 in the office at the time.
So after that, I gave it a few more chances in the drive thru...and get bad quality every time, and the people at the speaker and window just aren't friendly or happy to be serving customers at all. They aren't outwardly or obviously rude—most of the time, though Lord forbid you ask if they'll cook you a fresh pot pie, then it's incredulity or an annoyed refusal—but I don't think it's asking too much to just have a friendly tone, a smile, and actually WANT to give the customer a nice, positive experience. Sadly, that is overall more rare these days, and KFC isn't an exception. 🤷🏻♀️
Atmosphere: 3
Food: 3
Service: 3
The food was good and inside of restaurant looked okay. But the common area maintenance appears to be non existent. There is so much trash all over there parking lot and blown into the grass and in the woods in the back of restaurant to the point where it looks like the local land fill . If it was just a little trash I would never leave a review. Yall are making Maryville look trashy. There was also parafinalia around the parking lot.
Atmosphere: 1
Food: 4
Service: 4
I had a very large order for Christmas meal and they did a great job
Staff very friendly
Atmosphere: 5
Food: 5
Service: 5
Girl helped me with app she was great
Atmosphere: 5
Food: 5
Clean fresh food abd very polite service
Atmosphere: 5
Food: 5
Service: 5
Food taste great
Atmosphere: 5
Food: 5
Service: 5
The food always tastes amazing
Atmosphere: 5
Food: 5
Service: 5
Order was completely wrong. Tried calling to see if I could get the order corrected but phone number asked for an access code.
Food: 1
Service: 1
Always a great place to go on my lunch and food always good customer service amazing definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Restaurant is so clean and the staff is always so helpful and nice. Such a great environment!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A++ allsome service and clean restaurant
Atmosphere: 5
Food: 5
Service: 5
Great food, great staff!! Can’t wait to return
Atmosphere: 5
Food: 5
Service: 5
Great store, amazing place to eat!
Atmosphere: 5
Food: 5
Service: 5
Very clean everyone inside was so nice are good was fresh and got it pretty fast definitely will be coming back
Atmosphere: 5
Food: 5
Service: 5
Chicken was fresh , definitely recommend this one ,was very please with the service as well
Atmosphere: 5
Food: 5
Service: 5
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